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Frequently Asked Questions
You can reach out to us in case of any queries, feedback, or suggestions via
[email protected] or read below.
Copilot.live is a conversational AI agent platform that helps businesses automate customer interactions across web, WhatsApp, voice, email, and Slack—without writing code. You can design AI agents (Copilots) that are trained on your business data, connected to your tools, and capable of answering questions, triggering actions, or escalating to humans—all in real time.
You can publish your Copilot as a dedicated webpage, embed it on your website, or integrate it with WhatsApp or your phone number.
Yes, you can customize their Copilot using preset themes or by changing the colors of each component if you’re on any of the paid plans. Additionally, the Persona feature allows for more detailed customization of responses.
Copilot supports OpenAI’s GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash, and Gemini 1.5 Pro models.
A datasource is a knowledge base that you upload to train the Copilot. It can be a document, a website link, text, or integrations like Notion, Google Drive, and GitHub. The available data sources include websites, text, Quip Docs, Google Drive, Git, REST APIs, and various file types like PDFs and Excel files.
Yes, you can create up to five organizations as an owner, but there’s no limit to the number of organizations you can be part of.
The AI Voice feature allows for voice calls with your Copilot. This can include making a call to interact with the Copilot via voice or receiving an AI-powered voice call that is interactive and smooth.
Copilot supports over 50 languages, including English, Hindi, French, Spanish, Hinglish, Arabic, Indonesian, and Russian.
Standout features include lead capturing, human handoff, AI voice calls, and customizable responses using the Persona feature.
One message credit equals one message sent by the user and one response received from the AI. GPT-4 messages are 10 times costlier than GPT-3.5 messages. Therefore, if you’re using GPT 3.5 as your preferred model to get answers, then you consume 1 credit, whereas, if you choose GPT-4 for the same, it will consume 10 message credits. For AI voice calls, the message credit consumption rates are higher.
If you're using AI Voice Call, then for GPT-3.5 you will consume 120 credits/ minute; GPT-4o will consume 180 credits/minute; GPT-4 will consume 240 credits/min
Removing Copilot.live branding is available for paid clients upon request and may incur additional charges. You can contact [email protected] for this feature.
To add the Copilot to your website, go to the ‘Deploy’ section of your Copilot in the Platform. Get an embed code and add it to the <head> tag on your website.
Copilot supports OpenAI’s GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash, and Gemini 1.5 Pro models.
The available data sources include websites, text, Quip Docs, Google Drive, Git, REST APIs, and various file types like PDFs and Excel files.
