If you are contemplating getting a chatbot for your business or website, you have landed on the best page. According to a report by Gartner, customer service chatbots will be the primary customer service channel for around 25% of organizations by 2027.
Customer service chatbots have benefited organizations and brands in several ways, including reducing overall expenditures, minimizing client wait times, responding to customer queries, and being available 24/7 across multiple languages. These benefits and uses of customer service chatbots have made them an inevitable part of our daily lives and lifestyles.
This blog will provide a curated list of the top 12 brands that implemented customer service chatbots and explain how they have benefited over the years, among other fundamentals. So, let's get started.
Best customer service chatbot examples at a glance
What are customer service chatbots?
A customer service chatbot is similar to any other regular chatbot. Customer service chatbots are specialized bots that engage in customer conversations and help them with automated answers pre-fed into the system. These are done either through chatting or by texting with the clients.
Customer service chatbots use NLP and machine learning techniques to comprehend customer queries and messages, providing human-like responses. Some of the examples of customer service chatbots are.
- Rufus for Amazon
- Erica for Bank of America
- Fify for GoFynd
- Eva for HDFC
- Fargo for Wells Fargo
Top customer service chatbot examples in 2025
Listed below are the top 12 customer service chatbots, along with a few benefits of each for your reference.
1. GoFynd
GoFynd is an apparel and lifestyle e-commerce brand that has been thriving for the past 10 years. Its top brand names include PUMA, Hamleys, Tiffany & Co., Sephora, Sugar, and many more.
- At GoFynd, we strive to give our customers the greatest possible experience from the first time they place their order until they receive it or cancel and initiate a refund. Our chatbot, Fify, will help guide our customers throughout their purchasing journey.
- From product recommendations to checking their availability, followed by minutely scrutinizing the entire process from placing an order to getting it delivered, Fify will assist all our patrons.
- Our reverse logistics partners help with product returns. After we accept a return request on the platform and have duly acknowledged it, we will ask you to send the purchased goods or products for pickup.
2. JP Morgan Chase
Launched in 2024, LLM Suite, the AI chatbot launched by JP Morgan Chase, generates reports, emails, and other messages by improving the overall content. Some of the basic characteristics of the LLM Suite chatbot are as follows.
- Writing support: Helps employees to generate and develop written content.
- Idea generation: Helps create ideas and brainstorm.
- Document summarization: Offers summaries of long documents.
- The LLM Suite has the potential to become a key tool for enhancing productivity overall and is backed by JPMorgan's Connect Coach and SpectrumGPT applications, which handle confidential financial data.
3. Bank of America
Since June 2018, the Bank of America virtual assistant, Erica, has communicated with nearly 2 million clients and served about 42 million.
- The core objective behind launching Erica was to enable customers to manage their money using multiple functionalities, such as transaction records, balance checking, and bill payments.
- Erica enables users to see their account balance, facilitate financial transactions, receive reminders for billing payments, and perform other important activities.
- It also notifies users of possible recurring charges or overspending above the credit limit.
4. HDFC
On March 1, 2017, HDFC Bank launched EVA, a chatbot that primarily answers consumer queries and provides handy responses.
- EVA can process millions of questions simultaneously through multiple channels. One of its most striking attributes is its ability to improve over time by learning from interactions and adapting to user comments.
- The chatbot is accessible 24/7 throughout the year via HDFC Bank's website and apps. Eva translates account-related questions based on machine learning and NLP.
- It also assists its users with tasks such as locating bank branches, opening savings accounts, and applying for a credit card or loan according to a customer's eligibility.
5. Levis
Levi's has partnered with technology firm Mode.ai to introduce a chatbot on Facebook Messenger that assists customers in finding the ideal pair of jeans. The Levi's Virtual Stylist is an instrument for customer interaction with the brand and product sales.
Perhaps most interesting is that Levi’s has also worked with Mode.ai to create a separate version of the chatbot as a widget on its website, both for desktop and mobile.
- The Levi’s Virtual Stylist, as it’s called, assists shoppers with fit, rise, and stretch for its denim line and provides sizing recommendations to reduce returns.
- As a plus point, the bot understands real language, meaning it dissects text input to infer exactly what the user is searching for.
6. Sephora
The primary objective of this chatbot is to bridge the gap between beauty shopping and client product tests.
- The chatbot's "try-on" functionality, which integrates artificial intelligence and augmented reality to improve the customer experience, enables customers to try on products virtually before purchasing them.
- Moreover, the chatbot can recognize the color and nature of a customer's skin through facial feature analysis and product suggestions.
7. Wells Fargo
Wells Fargo's virtual assistant, Wells Fargo, was introduced in 2022 and is responsible for a range of tasks, including checking account balances and transaction history, and reminding customers of pending bill payments.
- With Fargo's help, clients can transfer money between accounts.
- You can adjust both your card and bank account settings through Fargo.
- Fargo can help you determine your financial capacity based on the money in your account.
8. HSBC
In February 2017, the HSBC chatbot, Amy, was launched. Amy, the HSBC chatbot, is mainly tasked with notifying consumers of their account balance and transaction history.
- Moreover, Amy also helps its users by answering consumer queries regarding money transfer and optimizing security with minimal human intervention.
- However, the greatest aspect of the HSBC bank chatbot Amy is its multilingual feature, which allows it to respond in both traditional Chinese and simplified Chinese, as well as English.
- Amy, the HSBC bank chatbot, is accessible from anywhere in the world, around the clock.
- With Amy’s help, consumers receive prompt responses to their queries.
9. Tommy Hilfiger
Tommy Hilfiger rolled out its virtual assistant, TMY. GRL will augment its online strategy and give it a catchy, bold factor.
- Besides providing clients with the best-match product recommendations, the chatbot provides a personalized experience grounded in the client's likes.
- The chatbot notifies customers when new collections and limited-edition items are launched, especially during fashion events and sales seasons.
- The chatbot helps the business in an interactive marketing campaign by engaging passive site visitors and turning them into active players.
- The chatbot encourages spontaneous buys by advertising merchandise and time-sensitive offers.
10. Commonwealth Bank
Commonwealth Bank introduced its chatbot Ceba to help customers complete over 200 banking activities, such as activating their card, checking account balance, making payments, or availing of cardless cash. Ceba, which is available 24/7, can identify about 60,000 ways customers may want to engage in 200 banking activities and will be able to inform customers what they are spending their money on in the future.
Ceba is also architected to deliver a slick end-to-end experience if a customer needs to talk to someone, such as when reporting fraud or applying for a product. It resides on Commonwealth Bank's platforms, delivering a safe banking environment.
- Ceba is that it can do the banking for their customers instead of giving them guidance on how to do it.
- Provide instant support with daily banking questions, or chat with a specialist via messaging or phone.
- Customers can receive an immediate response to their query.
11. Royal Bank of Canada
Royal Bank of Canada launched its chatbot, NOMI, in 2017. NOMI tracks daily transactions and helps customers stay within their budgets.
- NOMI sends alert messages to consumers when they are found to be overspending, indicating the number of dollars in their accounts.
- NOMI also monitors financial activities and performs a cash flow analysis monthly.
- NOMI also seeks means to utilize predictive analysis technology for cost savings.
- With NOMI's help, customers know how much funding they have in their accounts and how to utilize it without spending too much.
12. H&M
Kik Bot, a conversational shopping assistant launched by H&M, clearly stays abreast of fashion trends and responds to consumers correctly. The chatbot is the perfect solution for a fashion influencer looking for outfit inspiration and tips.
- The primary interaction between the chatbot and the user is a short, fun quiz that immediately engages the user's interest.
- Beginning with tops, bottoms, accessories, and footwear, the chatbot builds full outfit combinations employing a complete strategy.
Top customer service chatbot builders
The sections below list some of the top customer service chatbots and their key benefits for your reference.
1. Copilot.live
.webp)
Copilot.live is an upscale chatbot platform that provides current and potential customers with a customized and interactive experience. It can be used to develop AI agents that simulate human dialogue. Its most striking attribute is its flexibility, its capability to divert the direction of conversation according to the user's intent.
Copilot.live offers services like chat, form creation, workflow automation, and order tracking. Whether providing account information or recommending the correct phone or clothing, Copilot.live does it all.
Copilot.live is also empowered by the Model Context Protocol, which makes it easy to deploy chatbots within various services, tools, and systems. The technology changes the workflow dynamics as it becomes efficient, less time-consuming, and responsive. You can operate Copilot.live on both iOS and Android.
Featured Points
- Copilot.live offers multilingual support and works flawlessly in over 50 languages globally.
- It is capable of automating any activity and allowing seamless data syncing.
- Its appearance and tone can be programmed according to the client it communicates with.
2. Tidio
Tidio helps businesses automate support, increase engagement, and start sales. The Tidio chatbot is apt for small and medium-sized businesses and online shops as it is easy to use and does not need much money. With the Tidio chatbot, you can converse with your customers in real time, track pages they visit, and sell to them by making product recommendations.
Featured Points
- Send content to your other platforms with e-commerce chatbots.
- Analytics monitors key metrics.
3. ManyChat
.webp)
ManyChat enables businesses to interact with customer inquiries by responding to comments individually. The ManyChat bot provides real-time responses and 24/7 customer support. It keeps conversations organized with tagging capabilities and integrates with mainstream social media sites such as Messenger, Instagram, and WhatsApp.
Featured Points
- ManyChat e-commerce chatbots support leads in shopping for products.
- Offer sales and promotions, and support customers throughout the online product buying process.
4. Kasisto
.webp)
Kasisto’s AI chatbot helps you monitor the progress of your financial plans and highlights opportunities to expand your product offerings. In addition to process optimization and cost-saving maintenance costs, KAI provides your personnel instant access to a wealth of in-depth financial information they can leverage to create compelling customer experiences.
Featured Points
- Staff collect financial information to provide you with personalized financial experiences.
- It is easily accessible on mobile, online, and app mediums.
5. ChatFuel
.webp)
Chatfuel's AI chatbot, Fuely AI, allows customers to perform vital functions like scheduling appointments, responding to common questions, and providing Personalized support. Tracking order and shipping statuses, suggesting products, and capturing leads.
Featured Points
- Over thirty templates are provided beforehand for free usage.
- Automatically route clients from ads or direct messaging to your communication channels.
Future trends of customer service chatbots
.webp)
Unless you live under a rock, you are probably aware of the numerous brands and websites implementing customer service chatbots. Modern customer service chatbots are not limited to client conversations. They discharge crucial duties such as sales analysis, reading customer behavior, and sentiment analysis. Keeping these factors in mind, some of the top trends that we can expect in the coming years under the purview of customer service chatbots are discussed below.
1. Emotionally Intelligent but Human-Like Conversations
Chatbots' conversational similarity and emotional intelligence are on the rise. Due to the natural language processing (NLP) research, multilingual comprehension, and sentiment analysis, bots can pick up human emotions and respond intelligently, giving rise to joy and confidence in humans.
2. Voice and Multimodal Interfaces
Voice chatbots are gaining ground in retail, health care, hotels, and other industries because they provide hands-free, conversational experiences. This phenomenon is meeting customers' hopes for easier, more natural experiences.
3. Autonomous AI Agents
Agentic AI development refers to creating independent systems capable of acting and making decisions with minimal human support. By using personalized responses, such AI robots can increase customer satisfaction and productivity levels.
4. Predictive analytics and hyper-personalization
With the help of AI chatbots, it is expected that soon, we can access structured and tailored conversations using predictive analysis. This whole system will, in turn, fuel customer engagement and escalate their brand loyalty. Simultaneously, this will lead to anticipating client requirements and providing recommendations based on the shared insights.
5. AI ethics and data privacy
Privacy and moral conduct protection become relevant when using AI in customer care. Businesses value openness, eliminate prejudice, and ensure information security to win customers.
Conclusion
Customer service bots will only get wiser with more sophisticated AI technology. They will be equipped with greater emotional intelligence, increased personalization, and ease of platform integration. Organizations using next-gen chatbots will enjoy greater customer loyalty, productivity, and a market advantage over competitors.
.webp)
