Get Your Copilot
Build an Omnichannel Chatbot For Free
Serve your customers wherever they are. From websites to WhatsApp, the Copilot.live chatbot is here to help you improve your customer support services.
Build an Omnichannel Chatbot For Free
Serve your customers wherever they are. From websites to WhatsApp, the Copilot.live chatbot is here to help you improve your customer support services.
Build an AI assistant in 3 minutes
How to build an omnichannel chatbot?
Sign up for free
Go to Copilot.live website and click on the “Sign up” button. You don’t have to pay any subscription charges to create an account on the platform. You can simply enter your name and email id to create your profile.
Customize the chatbot
After setting up your profile, you can customize the chatbot. We recommend that you set the name, style, colour, and tone of the chatbot so it matches your brand personality.
Add data sources & train
In the next step, you can add the data sources your chatbot wants to train on. The chatbot will use the data you provide to generate responses for your users. So, make sure you use up-to-date databases.
Deploy the chatbot
After you have trained the chatbot with your data, you can track its performance. Once you are totally satisfied with the output's quality, you can embed the chatbot on your website, social media pages, and messaging applications.
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What is an omnichannel chatbot?
An omnichannel chatbot is a bot powered by artificial intelligence. You can use this chatbot to offer connected support services to your customers across different platforms. Whether it’s your website, WhatsApp, Facebook group, Telegram, or LinkedIn, you can deploy the chatbot to handle customers everywhere. What's the best part? The omnichannel chatbot remembers the context and can easily switch from one channel to another.
If a customer wants to take a query from your website to his WhatsApp, the chatbot will do it instantly without losing the context. Moreover, the omnichannel chatbot is multilingual. This means that it can understand and respond in multiple languages. Now, you can address wider audience base without hiring language experts in your support team. Additionally, the chatbot can adjust the message length, format, and tone depending on the platform.
This ensures that your customers get a quality experience. Overall, an omnichannel chatbot can be helpful for industries like e-commerce, retail, healthcare, insurance, banking, finance, SaaS, IT, real estate, and others. If you want to reach out to your customers where they are, get a Copilot.live omnichannel chatbot today.
Why is there a need for an omnichannel chatbot?
Customers expect support on all channels
Customers don’t only interact with your brand through your website. They also reach out to you through social media platforms and messaging apps. So, to ensure that you give your customers a consistent and quality support experience, you need an omnichannel chatbot. This also ensures you don’t lose valuable customers on any platform.
Conversation context gets lost
Often, customers and support teams lose context when they shift channels. Customers have to give details or explain their issues again and again. It can be frustrating. An omnichannel chatbot remembers the context even when the customers switch from the website to WhatsApp or any other platform. This enables the chatbot or the support agent to resolve customer queries faster.
Improve customer experience
Customers want two things: instant and smooth support. An omnichannel chatbot offers 24/7 support, answering customers' questions, recommending products, and providing real-time information related to orders, policies, and products. It also ensures that customers get a quality support experience no matter which platform they are on.
Manual omnichannel support is hard
Managing a website support team is difficult enough. And when you add messaging apps and social media platforms, things get hectic. Copilot's live omnichannel chatbot can help automate customer queries across all platforms. Moreover, the chatbot sets the format, tone, and style of the message per the platform, so the experience is not degraded.
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Who needs Copilot.live omnichannel chatbot?
If your company communicates with customers on multiple channels such as your site, WhatsApp, Instagram, or email then Copilot.live's omnichannel chatbot is a significant support. It's perfect for thinly spread customer service teams that can't cope with messages across several platforms. Rather than constantly flipping between platforms, your team can handle everything in one spot, and the chatbot will repeat queries automatically around the clock.
It’s also perfect for sales teams. Whether someone reaches out through Facebook Messenger or your website chat, the chatbot can answer their questions, collect their details, and even qualify leads before handing them off to your reps. E-commerce companies, service professionals, medical practices, schools, and neighborhood stores can all be helped.
If your customers are inquiring about appointments, orders, prices, support, or otherwise and they're doing it from various channels, you need to reply quickly and uniformly. Simply put, if you want to provide your customers with a seamless, supportive experience regardless of where they contact you, Copilot.live is your answer.
Key features & benefits of Copilot.live omnichannel chatbot
Improve your customer experience and serve your customers wherever they are with Copilot.live omnichannel chatbot. Reduce operational costs and offer consistent support across all platforms.
Talk to customers on any channel
Copilot.live chatbot works on your website, WhatsApp, Instagram, and Facebook Messenger. No matter where your customers message you, they get the same smooth experience and you manage everything from one place. This saves time and keeps conversations organized.
Smooth escalation to human agents
The chatbot handles routine conversations on its own. But knows when to bring in a human. If someone has a tricky question, it smoothly passes the chat to your support team, so nothing gets missed and everyone gets the help they need.
Captures leads and expands your business
Copilot.live chatbot doesn't merely converse, it assists you in growing your business. It can capture visitors' names, emails, phone numbers, and other helpful information. It can also pose qualifying questions to identify high-quality leads, so your sales team can follow up with the right people at the right time.
Functions in multiple languages
Have customers with different languages? No issue. Copilot.live omnichannel chatbot is able to communicate with individuals using their chosen language. It ensures you reach out to a large audience and makes everyone feel welcomed, regardless of where they're from or their language.
Copilot.live omnichannel chatbot industry-wide use cases
E-commerce
In e-commerce, Copilot.live assists customers in finding products, verifying stock, and following up on orders. Customers who abandoned products in their carts can also share reminders, prompting them to return and make a purchase. The chatbot also responds to questions on shipping and delivery and even suggests products based on the products your customers are looking at. This enhances the shopping experience, increasing sales and customer satisfaction.
Healthcare
In healthcare, Copilot.live allows your patients to schedule appointments, inquire about clinic hours, and receive reminders for follow-up visits. It can answer medication questions and offer speedy answers to routine questions like symptoms or insurance. By taking care of routine tasks, the chatbot leaves your healthcare staff to deal with critical matters, delivering improved service and quicker responses for your patients.
Retail
In retail, Copilot.live chatbot responds to product questions on availability, price, and promotions across channels such as your website or social media. It can direct your customers to the proper products or verify if products are available. The chatbot enhances the shopping experience by sending quick, reliable responses, which makes your customers more confident in their purchases and increases sales for your company.
Finance
For financial institutions and banks, Copilot.live omnichannel chatbot assists your customers with simple tasks such as checking balances, paying bills, or inquiring about loan rates. It can also answer questions about products such as credit cards or mortgages. This is time-saving for your customers who require immediate answers and frees up your customer support team from such simple queries so that they can concentrate on more intricate questions.
Education
In the education sector, the Copilot.live chatbot assists your students in finding course details, admission processes, exam schedules, notifications, project deadlines, and grades. Parents can also ask about school events or their child's performance using the chatbot. Moreover, it is helpful for teachers as well. They can use it for administrative activities such as grading or providing feedback. Through this automation, your school will offer quicker responses while enabling educators to concentrate on teaching.
Travel & Hospitality
In travel, Copilot.live assists your customers in booking flights, checking hotel availability, and inquiring about travel packages. It can give instant information regarding baggage policies, check-in, or climatic conditions at the destination. The chatbot also manages customer service questions, such as rescheduling or cancellations, facilitating the travel experience for your customers and your business.
Telecommunications
Telecom providers use Copilot, a live omnichannel chatbot, to assist clients with routine problems, such as checking plans, paying a bill, or resolving connectivity issues across all platforms. The chatbot can also provide information about new offers or services and help clients upgrade their plans. This enables your company to provide faster service, decrease workload, and satisfy your clients with prompt, accurate responses.
Real Estate
In real estate, a chatbot assists prospective buyers in knowing about properties, prices, and availability from any platform. It may also book viewings for properties, inform customers about the locality, or guide them through mortgage details. The chatbot may send matched listings based on a customer's preferences, streamlining the process of buying a home. This ensures that your real estate agents devote more time to serious buyers and answer simple questions less.
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Best practices to build an omnichannel chatbot
Developing an omnichannel chatbot is more than just implementing it across multiple platforms. To actually make it work for your business and for your customers, here are some best practices:
- Start with well-defined goals: Define what you want your chatbot to do—handle FAQs, make appointments, capture leads, or all. Well-defined goals allow you to craft more effective conversations.
- Keep it concise: The chatbot needs to compose short, useful, and clear messages. Don't use jargon or complicated responses. People just want quick, easy answers.
- Be consistent across channels: The interaction should be the same whether a user sends you a message via Instagram or your website. Ensure the tone, branding, and responses are consistent everywhere.
- Set up smooth handoffs: Not everything needs to be automated. Ensure your chatbot knows when to hand over the chat to a human and does so promptly and concisely.
- Test and refine continuously: Employ actual conversations to monitor where people stall or fall off. Then adjust the flow and messages to improve it in the long run.
A well-designed chatbot feels supportive, not mechanical, and that is what brings customers back.
The future of omnichannel chatbot
How companies and customers communicate is evolving quickly, and omnichannel chatbots are at the center. In the future, such chatbots won't be responding to mere queries. They will become intelligent, learn from context, and provide more customized assistance on every channel. The better AI gets, the more human-like your chatbots will feel to chat with. They will recall prior conversation history, perceive tone and intention, and anticipate a customer's next needs.
Whoever messages you via Instagram, WhatsApp, or on your website will be greeted by an AI-assisted response that reads human. We also expect features like smoother integration with tools such as CRMs, calendars, and e-commerce websites. This means that chatbots won't simply provide answers; they will book appointments, order items, and fix issues without the necessity of a human each time.
More businesses of all sizes will use omnichannel chatbots to save time, reduce costs, and enhance customer experience in the future. So, their customers will get faster support, won't have to wait on calls, and easily find products they prefer. The future of omnichannel chatbots is all about simplifying customer support, making it smarter and more connected, and it's already on its way.
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Frequently Asked Questions
You can reach out to us in case of any queries, feedback, or suggestions via support@copilot.live or read below.
A. An omnichannel chatbot integrates various communication channels into a unified system, allowing it to handle customer interactions consistently across all platforms. Usually, the chatbot uses natural language processing (NLP) to understand customer queries and refers to customer data (CRM, if connected) and databases to answer.
A. An omnichannel chatbot is an AI-powered bot that provides customer support across all platforms, such as websites, messaging apps, and social media platforms. It ensures that you are available 24/7 for your customers, no matter which platform they reach out to.
A. An omnichannel chatbot ensures that your customers get answers to their queries across all platforms. It works 24/7, doesn’t lose the context, and easily escalates to human agents for complex queries.
A. Copilot.live offers several subscription plans for building a chatbot on its platform. Our pricing page has more details.
A. An omnichannel chatbot aims to provide connected, seamless, and consistent customer support across all platforms.
A. Yes! Copilot.live chatbot is multilingual and can understand and respond in 50+ languages.
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