Chatbot UI examples have never been more relevant, as they demonstrate the vital role interface design plays in our daily interaction with technology. When you're typing with a bot to order pizza, get travel recommendations, or collaborate on some banking issues, a well-designed UI allows the experience to be seamless, free-flowing, and fun!
Today's chatbot UIs are going beyond typing: you'll see all the fun features, like quick-reply buttons, animated reactions, and even animation. The best UI designs are simple, clean, and conversational, so users will feel free to use them without fear of getting lost in a clumsy conversational flow.
By examining various chatbot UI examples, designers and developers can leverage characteristics that resonate with humans, such as multi-colored buttons for mood tracking, engaging welcome messages, and feedback messages that convey a human element rather than just data.
There is so much creativity and ingenuity to explore; looking at real-world chatbot UI examples is essential to developing bots people would love to engage with. I've been looking at chatbot UIs since they became more popular. For this article, I aimed to explore numerous chatbot UI designs across various platforms and use cases.
Some were well done, while others were not so much. But there were a few that stood out for how well they accomplished the experience together. Below are the UI examples that impressed me and are worth your time.
List of top chatbot UI at a glance
What is chatbot UI?
A chatbot UI is the "face" of a chatbot, the part you see and interact with when you are "talking" to, or chatting with, the bot. Think text bubbles, buttons to click, fun avatars, menus, and file upload options.
With a chatbot UI, you can type messages, select quick replies, and get quick answers. A good chatbot UI is straightforward and keeps you from being confused about your next action. The chatbot UI is everything you see on the screen to be able to "talk" and get things done with the bot conversationally.
What is the difference between chatbot UI and chatbot UX?
When you think of chatbots, UI (user interface) and UX (user experience) may sound alike, but they are two different aspects of the same fundamental concept. The chatbot UI consists of everything that you see on a screen, including the chat window, buttons, avatars, colors, and menus. It’s the appearance and activities you tap or click to interact with the bot. What about the chatbot UX? This refers to the impression you get while using the chatbot.
UX describes how pleasant, difficult, or frustrating your entire chat experience was. Did you effortlessly accomplish what you were trying to achieve, or did the conversation make you want to scream and go back to your life?
If UI is the tool you use when interacting with the chatbot, the UX is the impression of using the described tools. If a chatbot provides well-structured buttons and friendly avatars (good UI), but you experience confusion and frustration (bad UX), the chatbot has failed.
When UI and UX join forces, magic happens; a delightful interface can be both helpful and fun to engage with, making it smooth to chat. Overall, UI shapes first impressions regarding the bot interaction, while UX has a collective view of whether you want to use the chatbot again.
Top 15 chatbot UI examples
Are you ready to explore some of the most interesting chatbot UIs out there? We're going to look at some of the best 15 examples that prove design is important and that it can make chatbot conversations easier and more fun.
They will run the gamut, from simple & clean layouts to colorful & playful interfaces, but all share the right look & feel that makes for a happy user experience. We'll highlight their essential components, acknowledge their strengths, and suggest a few areas for improvement. These real-world examples will get you thinking in terms of being a designer or developer, but also in an entertaining way!
1. Chatbot.com
Chatbot.com features a clean yet functional chatbot UI that allows users to create smart chatbots with ease, even without coding experience. Its intelligent Visual Builder is what makes Chatbot.com stand out, giving the user full control over chatbot flows on one screen.
Users can create, build, rearrange, and even customize the conversation visually, thus making the chatbot building process faster, cleaner, and easier for users, just like designing in PowerPoint.
Key features
- Visual builder: A powerful drag-and-drop editor that helps you create and design even the most complex chatbot conversations with ease. You can flow, version control, and testing within the builder itself, therefore accelerating the dev.
- Rich messages support: Chatbot.com allows users to delve straight into adding interactive elements such as images, GIFs, buttons, quick replies, and galleries. This richness and usability help the user interact with and visualize the options presented through the chat.
- Template library: Chatbots.com has set several pre-made templates, set up for different industries and use cases, such as customer service or e-commerce. These templates help users get their chatbot up and running easily and quickly, while allowing users to customize their specific brand's voice and, ultimately, their brand objective.
2. Dominos
The UI of the chatbot at Domino's is smart and funny. It was the designer's job to create a solution that could provide customers purchasing pizza across all platforms fast, easy, and fun. It doesn't matter if it's on a voice assistant, Facebook Messenger, or WhatsApp, the chatbot creates a real-like conversation so agents can place their order as easily, quickly, and effectively as possible.
The UI and conversational elements of the chatbot were a great user-centered design, and it made it so easy for customers to place orders, track orders, and find opportunities. There are modern technologies, but what Domino's brand provides as a value proposition is ease of usage and customer enjoyment, which is made apparent by its intuitive yet utilitarian interface
Key features
- Multi-channel reach: The Domino's chatbot UI is present on many messaging platforms, including Facebook Messenger and WhatsApp, which allows customers the ability to order in the channel they are comfortable with, taking convenience and reach to another level.
- Simple buying process with recent order: With the bot, customers can have the convenience of reordering quickly from a recent order with options like "Recent Order" to reorder the last pizza ordered or "Easy Order" to click an order from their favorite order. You can literally send a pizza emoji, and it will send/pick up a pizza.
- Live order tracking: The chatbot updates customers by tracking their pizza with live updates displaying when their pizza was prepared, baked, and finally when it was on its way for a delivery. Most importantly, the chatbot helps keep everything upfront and transparent, a process that reduces stress while waiting for a delivery.
3. Redfin
The chatbot user interface created by Redfin is designed to assist homebuyers by quickly delivering relevant information about home listings in its mobile app. The AI virtual assistant, called "Ask Redfin," enhances the personalized user experience by providing immediate responses to common questions about homes, recognizing pressures in the local market, and booking an in-person tour of potential homes.
The chatbot UI uses a light, lower-saturation palette, which allows it to present a simple visual design that is easy for the user to view and digest when controlling the visual complexity of presenting relevant information. The UI allows the user to comprehend rich content without the upside-down effort of significant visual noise.
Key features
- Quickly reply buttons: The user was provided with the quickly reply buttons to meet user needs with prewritten options so the user could respond more quickly, gain efficiency, and reduce typing efforts.
- Contextualized welcome messages: When users initiate engagement with the chatbot, they are greeted with informative welcome statements to support users in the process of browsing for homes.
- Actionable call-to-actions: The chat also shows optional CTA buttons such as "Talk to a person" and "Schedule a tour" inside the chat, making readers able to seamlessly transition from chatbot support to live support with a real estate agent.
4. Bank of America
Bank of America's chatbot user interface, Erica, sets a high bar for financial virtual assistants, combining simplicity and potentially powerful artificial intelligence functionality. Erica offers the user an aesthetically pleasing, slick, and modern user interface that will respond to both voice and text data input, which allows users to see banking tasks as more of an intuitive, natural process. Rather than provide a verbose statement heavy with financial vocabulary or professional lexicon, Erica utilizes the ability to present data visually, with easy-to-understand charts and graphs, or simply visual displays of user data and summaries of spending.
Users can quickly see their financial position and make decisions without any hesitation or confusion. The minimalist aspects of the chatbot interface allow users to quickly and easily obtain their financial information while increasing trust and understanding of their own money.
Key features
- Multiple input: Erica uses voice commands or text input from the user, giving the user options based on their preference when checking balances, paying bills, or evaluating previous transactions.
- Visual financial feedback: The user interface supports personal financial information in a presented format via easy-to-interpret visualizations, such as their spending patterns in the form of a graph or diagram, to deliver complex data in understandable details.
- Proactive and predictive assistance: Erica doesn't just respond to direct questions but also proactively sends alerts we find helpful, such as bill reminders, fraud-detection alerts, and spending insights that enhance the banking experience.
5. HubSpot
HubSpot’s chatbot user interface establishes a neat and useful experience relevant for businesses wanting to automate customer communications free of technological restrictions. HubSpot’s artificial intelligence solution provides a straightforward, clean solution that empowers users to build bots and automatically generate floor plans, enabling visitors to talk easily.
Using the Chatflows Builder, a visual drag-and-drop user interface, users can build workflows in minutes, organize chatflows logically, and test their changes in real time. Users can see into the chat workflows clearly while still having a high level of customization to create bots that have a consistent 'voice' within their brands, regardless of the level of technical skill you have, making it easy to offer consistent customer support or lead generation.
Key features
- Chatflows builder: A visual drag-and-drop tool that allows users to design chatbot conversations and automations without the help of technical resources. Users can easily create flows and tests using the tool while aligning with the UI’s rules of logic.
- Versatile chat widgets: Your target audience can customize the appearance of their chat widget (chat header, profile image, language, etc.) and determine when and how the chat widget will appear on mobile and desktop. You will ensure a consistent presence amongst your target audience.
- Variety of bot types: From simple rule-based bots that guide users down predetermined pathways, included in a free plan, to hyper-advanced conversational bots (available in premium plans) that leverage AI and knowledge bases to respond in a human-like manner and adapt to users' continually changing queries.
6. Tidio
The chatbot UI of Tidio has a modern design and new features that are powerful yet still easy to use, and help assist and simplify interactions with customers. Tidio offers a clean, minimal chat widget with plenty of customization options, allowing you to modify the widget so it fits visually with your brand easily. In addition, the widget has dark mode, works across desktop and mobile, and appears responsive in displaying information to customers, allowing for seamless experiences for customers across different devices.
Tidio also includes very friendly welcome messages for your chat widget and allows for the option of using avatars or custom icons in the chat to personalize the interaction. The interface of Tidio is easy to use and clear, but still useful and functional. Its simplicity means that it would be a good choice for small businesses and startups looking for a functional, no-code chatbot solution.
Key features
- Visual flow builder: Tidio has its visual flow builder with drag-and-drop functionality that allows you to build complex chatbot conversations visually with the desired trigger(s), action, or condition(s) altogether as a visual framework. Tidio's flow builder allows you to create, test, and edit flows for your chatbot without code quickly and easily.
- Multi-channel integration: Tidio has native integrations with some of the most popular platforms, such as Shopify, WordPress, Meta Messenger, and Instagram, which allows your chatbot console and live chat to all be omnichannel in one space.
- Flexibility and language options: Customized primary colors, chat icons, greetings, and widget language can be set up to change automatically to what the visitor's browser is set to, so visitors can have a tailored experience even if they are from different countries.
7. PayPal
PayPal's chatbot UI is built with user-friendly and secure payment and account management as a priority! PayPal also has its chatbot in a messaging app like Facebook Messenger, requiring users only to sign into their accounts each time they access it. Each time a user accesses their account is an additional step, but one that provides better security overall.
The chatbot interface allows for using some of PayPal's common features, such as checking disputed payments, staying on top of the transaction history, and unlocking a declined transaction, making user support quick and easy. The interface is clean and minimal, with clear messaging, well-structured instructions, and a clear progression, which ensured that users were in control and did not feel overwhelmed.
Key features
- Secure login integration: With integration to the user account, the chatbot requires user authentication each time they use the feature. This guarantees that sensitive user data and payment details are protected.
- Comprehensive account user support: The bot has the capacity to provide support for a wide variety of user concerns, such as the following: account holds, payment disputes, unauthorized payment verifications, and password issues. The bot reduces the amount of time spent looking for answers to a large number of problems, which means an end to looking for answers for users in the form of assistance or guidance.
- Seamless multi-platform access: The bot is available to users on messaging platforms such as Facebook Messenger, which ensures that users can get the help they need in a timely manner, wherever they need it.
8. GoHenry
Initially, GoHenry’s chatbot UI was meant to appeal to a younger user with simple and fun financial education. The chatbot visualizes a friendly and familiar user interface using bright, kid-friendly colors and a playful conversational tone geared directly toward children and the parents of those children, who are the intended users.
The chatbot talks to the younger user in a conversational and fun tone that makes explaining banking and saving terms easier to understand. This designed approach keeps young users and children engaged. It is part of the holistic education and entertainment experience they will receive when using GoHenry’s offering.
Key features
- Child-friendly design: The user experience employs apps to apply colorful visuals and approachable and simple text to attract children and keep kids engaged, making banking education a fun game instead of a heavy chore.
- Educational conversations: The chatbot guides users through the educational financial topics and prompts based on GoHenry lessons to help users encourage a financial way of thinking about healthy money habits with a fun and simple conversational approach and a user interface tailored for children's daily living understanding.
- Parental integration: The chatbot user interface was designed to be kid-friendly but also had hooks for parents in the user interface to monitor and manage chats that relay how children interacted with GoHenry, building transparency among the family while allowing a fun, education-first, family-friendly banking experience for children, only with parent security checks.
9. Mailchimp
MailChimp's chatbot UI design revolves around creating a streamlined and user-friendly experience for email marketing and customer interactions alike, meaning users can run a campaign and grow their audience efficiently and effortlessly. The chatbot utilizes a clean, minimal interface that embodies MailChimp's brand while maintaining an entertaining experience through the use of simple, conversational interactions with clear message bubbles.
MailChimp uses buttons for quick replies and suggested prompting to inform users step-by-step, either with a simple press of a button when setting up email styles, limiting typing from contacts, tracking their campaign and performance, and using the functions' entire settings. The desire to design a fluid experience in the user interface and ensure usability at all levels for marketers.
Key features
- Instant answers and quick reply buttons: The bot automatically creates immediate, relevant quick reply options to make conversation as simple as possible, while smart buttons also cut down typing and keep users on task for potential multi-step tasks like setting up a campaign.
- Simple, clean interface: The look and feel of the interface is simple and has low contrast, consistent fonts, and spaced-out elements that are easy to interpret visually to navigate with a desktop or mobile app.
- Direct use of MailChimp products: Users can directly access MailChimp and see their marketing features inside the chat to manage their email campaigns and segment lists, or look at analytics options directly point-by-point within chat.
10. Zalando
The chatbot feature of Zalando brings together advanced artificial intelligence and an interactive experience with a fashion-centric focus to create a shopping experience for the consumer that is fun and a little more relatable. The feature that sets the Ziggy bot apart from other fashion bots is that it utilizes the conversational virtual stylist features of ChatGPT, enabling the consumer to have a conversation against a backdrop of generating a tailored style profile and outfit recommendations through a simple chat interface that feels just like talking to a personal shopper.
The clean, minimal interface allows the customer to express their fashion needs to Ziggy in their own natural language. Ziggy will then respond with smart, curated suggestions based on Zalando's vast catalogue of fashion inventory, instead of forcing users to scroll through seemingly endless pages. The chat interface builds a relationship with the user through natural language processing, so users will be able to communicate with Ziggy, giving an enjoyable and entertaining conversational shopping experience.
Key features
- AI virtual stylist: This chatbot utilizes ChatGPT deep learning to evaluate the customer, their preferences, and occasions to provide custom style suggestions comparable to a one-to-one stylist experience.
- Natural language understanding: Users will be able to express how they want to look in the language they choose. The chatbot will then intuitively interpret the user request, which will extract relevant product recommendations more expediently for faster searches.
- Continuous learning and improvement: The chatbot is constantly learning via machine learning from user interactions and feedback, which creates better responses and recommendations, making the shopping experience better and better.
11. Snapchat
The Snapchat Chatbot UI provides speedy, friendly, and visually appealing experiences and connections that are as much like conversing with a friend as they are utilizing an app. It's ideal for the Snap generation! The Snapchat chatbot "My AI" has quickly become a nearly ubiquitous companion for millions of users around the globe.
Sitting proudly at the top of the chat feed, it's basically a virtual best friend that appears whenever you want to talk or get tips, and its fun, casual choice of interactions mimics a real conversation. Snapchat designed My AI to be fun, realistic, and easy to use. My AI is powered by OpenAI's technology (the same technology behind ChatGPT), and it is always learning, changing, and attempting to keep up with the fast and fun pace of Snapchat.
Key features
- Personalization & Bitmoji customization: My AI can be given its own name and a customized Bitmoji. This means you aren't just talking to a robot; your AI helper feels like a true friend with its own personality, style, funny looks, and wallpapers.
- Group and visual integrations: Whether planning a weekend with friends or wondering where to eat, My AI can be seamlessly integrated into group chats with a simple @mention. You can even send it snaps (pictures), and it will reply either in chats or, for Snapchat+ users, using its own generative snaps and picture edits. The chatbot can recommend places based on Snap Map or the best lens to use for your selfie.
- Conversational advice & smart suggestions: My AI is great for everything from answering trivia to giving birthday gift ideas, planning road trips, or figuring out what to cook for dinner. It replies like a friend, answering using playful and fun language and emojis. The more you chat with it, the better it will get at recommending things.
12. Sendbird
Introducing SendBird's Chatbot UI—a beautiful, branded chat experience for businesses that want to improve user interaction. Whether you're using it on a website, mobile app, or multiple platforms, SendBird makes it all feel quick and easy.
Rather than spending months building something from the ground up, you can copy and paste their ready-made UI kit and start chatting with customers or community members in no time. SendBird’s Chatbot UI combines excellent AI with easy customization and engagement tools, making business messaging as easy and friendly as messaging a friend.
Key features
- No-code customization: You don’t have to be a developer to get going. Within clicks in our dashboard, you can choose your layout, update colors and fonts, and insert your branding. The UI kit is fully compatible with all major platforms (React, Flutter, and Swift) and is fully customizable (think emojis, mention suggestions, and themes) to get just the right look and feel.
- Conversational power and smart automation: SendBird’s chatbot UI is integrated with leading LLMs (ChatGPT, Claude, and Gemini), showcasing more than basic FAQs. The chatbot UI delivers human-level responses with rich media (images, GIFs, voice). It has instant language auto-translation capabilities and features like sentiment analysis to understand customer feelings.
- Engagement widgets: From typing indicators and read receipts to push notifications and emoji reactions, SendBird's UI was chock full of features that brought chats to life. The chatbot could jump into tickets (or threads), power one-on-one or huge group chats, and provide users with a saved and interactive experience (think live previews, product carousels, and proactive messaging).
13. Drift (Salesloft)
Drift's Chatbot UI is for brands that want their digital chats to be personal, intelligent, and most importantly, effective at turning conversations into business wins. The Drift chatbot UI is all about making website visitors into lifetime customers with smooth, friendly, and instant chat experiences.
Dancing on the front lines, are you the rep for sales, the marketer, or the ground control customer experience agent? Drifting gives you a smart, fun, unique way to have a real conversation that gets results beyond where a normal conversation would end—no awkward bots or cold forms, just open, engaging, human-like messaging from when anyone touches down on your site.
Key features
- Immediate, personalized communication: Drift not only automates Q&A but also begins and sustains meaningful interactions. With instant messaging, buttons to reply quickly, rich content, and GIFs, Drift starts and engages in real conversations with your site visitors. The chatbot uses information on the visitors to your site to personalize every single message. Drift is like having a sales team that is always available to converse, answer questions, or schedule meetings 24/7.
- Intelligent lead routing and scheduling: One of the best features Drift offers is intelligent routing. The bot identifies who your visitor is, determines the best team to answer their question, and connects them immediately. And if they are ready to meet? Drift schedules meetings seamlessly, manages calendars, and removes any back and forth—drastically reducing waits and increasing conversions.
- Business-ready customization and analytics: Drift allows you to fully customize the chatbot UI; you can change colors, logos, and even customize conversation flows—without any heavy lifting or deep coding. Drift offers analysis dashboards that show you things like chat volume, conversion rates, and what visitors are really asking about, so you can continue to improve. Plus, Drift integrates seamlessly with CRMs and marketing tools so that every customer is captured, and customer conversations are all in one place.
14. Amazon Prime Video
Amazon Prime Video's chatbot UI is an engaging, personal, and easy experience, so you can spend less time searching and more time enjoying what you love. Amazon Prime Video's chatbot UI keeps the streaming experience seamless, smart, and much more interactive.
You may be familiar with Prime Video for movies, shows, and sports; however, its AI-powered chatbot functions independently and in the background—assisting you with content discovery, getting quick answers, and navigating the platform with ease, just like you would be able to wax poetic to a very knowledgeable friend integrated into your app.
Key features
- X-Ray recaps and summaries: Ever walked away from a 30-minute episode and completely forgotten what happened? X-Ray Recaps, powered with generative AI, allows you to get instantaneous spoiler-free recaps for episodes, seasons, or even minutes—as advertised, without having to rewind or search for the moments you wanted. It is especially useful when you are binge-watching a show or just want to get a recap before the next big reveal.
- Personalized recommendations: The chatbot learns from your viewing habits and preferences to produce personalized recommendations of what to watch next. If you just watched a sci-fi megablockbuster and are looking for a comedy, the bot will learn your genres or styles and recommend content that fits your viewing mood—making the discovery process fast, fun, and personalized.
- Instant support and accessibility: The chatbot provides quick, conversational support when seeking solutions for account settings, needing support with streaming, or wanting more information about a show's cast. Beyond basic support, features like Dialogue Boost (making dialogue that is difficult to hear easy to understand) and voice interactions present a hands-free, accessible, and inclusive approach for all types of viewers.
15. Expedia
Expedia's chatbot user interface (UI) is developed for travelers looking for a fast, intuitive, and truly helpful companion that makes planning a trip fun and accessible. Expedia's chatbot UI has changed the experience of planning travel by making booking travel as easy as trading messages with a friend.
The Expedia chatbot experience starts when you navigate to the Expedia app and ping the bot on iMessage, WhatsApp, or social channels. The Expedia virtual assistant, named Romie, helps you dream, plan, and act on travel plans in the moment using remarkably smart AI interaction.
Key features
- Conversational trip planning: Users can start a conversation with the bot to get recommendations on travel, whether that be places to go, where to stay, or what to do. Throughout the conversation, hotels and trip ideas start to be saved to the user's travel list in the app, so the user will never lose it, and they won't have to wait to get it booked after seeing that perfect model
- Real-time support: Expedia's chatbot provides relevant, timely information and support—for example, things like instant flight updates, weather notifications, and itinerary modifications. With a flight delay or cancellation, the bot can offer nearby hotels or alternatives with more options, using real-time resources, including AccuWeather and Yelp.
- Personalization capabilities: The chatbot employs AI and offers tailored suggestions using the user's previous preferences and trips, and can be added to group chats. Users can receive suggestions from Romie for their solo trips or suggestions from the group to make consensus recommendations. The user's experience is seamless, and they can quickly transition between a social feed and booking with a tap, a hallmark of member-exclusive offers.
What is the role of chatbot UI in user experience?
The chatbot UI is a massive component of the overall user experience, as it is the first part of the chatbot that they see and engage with. A clean, inviting, and easy-to-use UI can make chatting with a bot feel natural and enjoyable. A well-thought-out chatbot UI helps users quickly identify the information they need, allowing the chat conversation to flow naturally with pauses and cadence. This contributes to a perceived good or at least not bad experience of using chatbots. Great user vibes with chatbots start with good UI! Some of the major roles performed by the chatbot UI are discussed below for your reference.
1. Simplifies daily tasks
A great chatbot UI is all about making your daily work easier. With a better menu, reply options, and simple visuals, it makes a natural format easy for you to do something like book appointments, order food, and even check your bank balance. It's step by step, so you don't feel lost while doing a job.
Instead of scrolling through long and jumbled screens, users enjoy a clean and friendly chat experience that takes little time and effort, as using chat is the fastest and easiest way to do what we all do regularly anyway. That is the best aspect of a solid chatbot UI!
2. Humanizing chatbots
Humanizing a chatbot is great in UI design because it takes something that was previously a lifeless, cold machine and develops it into more than just a machine. Humanizing makes it convey personality—warm regards, emojis, gifs, and maybe some slang, all with the intention of making the interactions feel natural and organic.
Humanizing is about creating a vibe in which users feel the bot is genuinely listening to them and connecting to them in a way that makes the experience feel natural and human rather than mechanical. This mostly comes from humor, variety, and emotional response, establishing a familiar and comfortable connection so that interaction is more akin to talking with a helpful friend than a robot, which can create an entirely different experience!
3. Strikes a balance between functionality and design
Chatbot UIs ride the line between aesthetics and functionality. The UI of a chatbot is about more than just being aesthetically pleasing—it needs to be usable and understandable. Good bot UIs help to guide users through completing tasks while using buttons, prompts, visuals, etc., without flooding the screen with awful stimulation. Then, as icing on the cake, it makes the UI look on-brand and engaging.
Creating a blend of usability and allure makes users calm and engages users, making chat not only attractive and beautifully appealing, but it also functions by merging beautiful design with the necessary utility.
What makes a good chatbot UI?
Curious what makes a chatbot UI truly great? The answer provides an easy-to-use and fun chat, complemented by a nice outside appearance. A great chatbot UI provides a seamless experience for users, gives great buttons and quick replies to help, and feels friendly without being overwhelming. It is like having a friend who chats with you but is also on point and very capable. When designs are clear and attractive, people will keep revisiting because chatting is so easy, and it makes them happy! Let's take a deep dive into what makes a chatbot UI great!
1. Clarity and user-friendliness
Clarity and usability are absolute industry changers when it comes to building great chatbot user interfaces. Clear user interfaces make it clear to users, right away, what the bot does and how to use it. No confusion. If the user interface is user-friendly, it includes plain language, an intuitive user flow, and buttons that are genuinely useful to work through the chat from start to finish.
This alone limits confusion and time wasted chatting and ensures users enjoy talking with the chatbot—picture a smooth ride! In essence, a clear, friendly user interface helps users find what they are looking for faster, and that is why they will want to come back!
2. Visual hierarchy
Visual hierarchy plays a huge role in the success of a chatbot UI. It has to be built so your eyes focus on the most relevant content first; that could be bolded text, buttons, or a key message. When a designer maximizes size, color, and separation in the right way, it's easy for the end-user to scan content clearly, even when the chatbot is cluttered.
A clear visual hierarchy enables users to quickly locate important information, facilitating continuous conversation and creating an impression of a structured and friendly chatbot experience, rather than an overwhelming and messy one. It's a small trick that makes a big impact!
3. Consistency with brand personality
Consistency is critical when designing your chatbot UI because it's essential to your brand and brand trustworthiness and helps users remember and recognize chat experiences. When colors, tone, language, and even the bot's little idiosyncrasies are all within your brand outline, users will have immediate confidence they are in the right place.
No matter if your brand is playful, serious, or professional, that should be felt in every message and every single visual detail. Engaging your audience builds an authentic and natural connection, allowing users to feel more comfortable and confident chatting. It's not just recognition; it's about making the conversation feel like an extension of your brand everywhere and every time someone chats.
4. Error management and backup options
A well-designed chatbot UI has good error management. This can help the user avoid frustration or feeling stuck. When a bot doesn't understand something or an error occurs, good usability and UI will respond with clear error messages and a good explanation of what went wrong, easy to understand, with no jargon or geek speak.
The UI may also provide redundant methods, such as suggesting rephrasing, buttons for common commands, or switching to a real agent. Users will feel supported, and the user conversations will be less jarring even when mistakes happen. Good error management and intelligent backup methods provide consistency from a chatbot and a positive experience for users, which can turn errors into a good experience at worst.
5. Accessibility and responsiveness
A high-performing chatbot user interface (UI) has both accessibility and responsiveness. Accessibility means that the chatbot can be easily accessed by users with all abilities, including users with disabilities. Accessibility includes screen-reader support, usability with keyboard navigation, and user capability to adjust text size and colors.
Responsiveness means the chatbot is optimized for looking and functioning across multiple devices, including mobile devices, tablets, and desktop computers. Accessibility and responsiveness increase access for more users and get rid of frustration by providing a seamless experience. Developing with accessibility and responsiveness indicates a strong level of care for users and the users' needs. It serves to build off a loyal user base who will use the chatbot regardless of the method, place of use, or platform.
6. Human-like interaction
Chatting with a chatbot in a human-like user interface (UI) represents a live conversational experience. The use of informal conversational language, emojis, avatars, and conversational tone makes the experience of chatting with a chatbot feel lighter and fun. This relaxes the user while chatting and encourages them to spend longer and richer times having the chat.
Human-like chat behaviors also create clearer responses and experiences that feel more effortless and trustworthy. In general, chatbots can provide a simulated human-to-human interaction with a less robotic interface, adding positively to the interactions, which is vital for a chatbot UI that attempts to engage and interact with humans.
How will Copilot.live help you build a strong chatbot UI?
With Copilot.live, it has never been easier to create a beautiful chatbot UI! You can select from amazing pre-built themes with one click, or you can go all out and take control—modify fonts, customize colors, and edit every single UI element until the experience feels truly you.
The Persona tool is a total game-changer: you get to customize the bot's tone, behaviors, and responses to align with your specific brand voice. If you want to stick with the basics or take the customization to the max, Copilot.live makes it easy to create a bot experience that looks, feels, and sounds just right.
What are the best practices to follow to build a good chatbot UI?
A good chatbot user interface is more than just visually appealing; it should feel seamless, effortless, intuitive, and mobile-friendly. There are some basics we can all do to provide a user experience that feels this way. Be as simple and concise as possible. Provide helpful buttons and quick replies to assist users.
Ensure the bot's conversational tone aligns with your brand's voice. Consider the user interface for all devices, and think about modeling errors in a user-friendly and entertaining way. If you follow the principles listed below, you can easily develop a chatbot user interface that is functional and enjoyable.
1. Choose a colour scheme
Picking a color scheme may sound easy, but it is often one of the smartest things you do for your chatbot UI. The right colors set the tone and complement your branding while also creating an attractive chat. Too many bright and crazy colors might confuse a user, while a coordinated palette simplifies usage and remains classy.
We suggest using a maximum of three colors in your main palette (a primary, secondary, and accent color), following the popular 60-30-10 rule, like in traditional design. Consider the contrast between text and background colors to help ensure legibility. Overall, having consistent colors across buttons, bubbles, and icons helps a user feel that everything is animated and polished, making it even easier to remember the chat.
2. Design for your use case
Customization for the user interface of a chatbot is revolutionary because not every chatbot has the same intended use. A shopping bot might have product carousels or order tracking widgets. By considering the way users will be interacting with your bot, whether by typing questions, answering quick replies, or navigating menus, the UI can effectively be personalized.
Designing appropriately for a specific use case can limit confusion, save time, and support proper feature access by users, instantiating those features at the right time. Additionally, testing the UI with a real user will help you highlight the uniqueness you may not have considered and keep the chatbot focused and easy in terms of the principal job to accomplish. Therefore, always design with your use case first; it is the secret ingredient to a worthwhile UI for your users!
3. Organize the chatbot layout
A well-organized chatbot layout is essential for simple, user-friendly, and overall low-stress chatting. With adequate spacing and highlighted organization in your layout, users can easily find buttons and information without confusion. Showing off key actions and providing consistent visibility and expectations to our users, creates a clearer experience for our users every time.
Only providing a single action vs. many actions for the user to choose from keeps the chat experience simple and smooth; even if it is a complex chatbot with many features, keeping the layout organized is key to keeping the user wanting to stay and chat!
4. Choose the chatbot personality.
Deciding on your chatbot's personality is critical when building a solid chatbot UI! Adding some personality to your bot, whether that be friendly, humorous, professional, or quirky, creates a much more fun and relatable chat. Users enjoy the feeling of having a conversation with something (almost) humanistic versus being simply a bland robot.
Choosing a personality will help guide everything from opening/messaging, tone, humorous responses, phrases, and emoji use. Adding personality creates trust, keeps conversations interesting, and makes experiences memorable. In summary, when correctly defined, personality helps your chatbot develop from a basic tool into a brand ambassador that users want to chat with!
5. Keep the conversation going
Conversation flow is a critical element of a functional chatbot UI! When a chatbot's first language is conversation flow, when it prompts follow-up questions, provides feedback, the conversation continues, or just simply reacts like a human does, your chatbot will not end in the awkward silence that signifies the end of the conversation. Because it feels like a chat rather than a question-and-answer exchange, users are fully engaged.
Quick prompts, minor nudges, and rich responses help to assess and guide the interaction without overwhelming or ignoring the user. This way, the interaction feels fluid and effortless, encouraging them to stay and exchange thoughts, get answers, and maybe even enjoy the experience!
6. Optimize user experience
Optimizing user experience is essential for a top-tier chatbot user interfaces! It is important to think of everything, every small detail, including fast response time, straightforward language, and explicit buttons, so that users do not become lost or frustrated. A seamless, intuitive flow keeps momentum and makes both conversations and interactions easier (particularly for new users).
The best way to create an optimal user experience is to test the chatbot with actual users, evaluate feedback, and adapt the chatbot user interface as necessary. When you optimize the user experience, you ensure that every interaction is as quick, relevant, and semi-fun as possible, so users willingly return to your bot.
Conclusion
In closing, of the top 15 chatbot UIs, while it certainly helps for the chat experience to look good, a superb chat experience is about so much more than just the design. It is about creating a user experience that is simple, enjoyable, and tailored to meet their specific needs. We saw everything from ultra-minimalist layouts for chatbot UIs that get away from everything except the conversations to chatbots that are so full of interactive features, including animations, video, AR, and more, that it is almost silly to think of them as just chatbots!
What is clear across these chatbot UIs is how smart the use of colors can be, how fast some bots load up because of standardized replies, and how every little detail, such as accessible menus, voice-enabled interaction, or well-defined error cases, keeps the chat feeling natural. Personalization is also a huge win-win, including when a bot uses the brand’s unique voice to get users to schedule a meeting in seconds, or when it simply gives the user a mood boost using fun emojis and natural language.
Many of the UIs we’ve seen are built for real-world jobs, such as banking, therapy, shopping, and customer support, so every design starts from a purpose and not as a copy of the last trendy bot. At the end of the day, the best chatbot UIs create a positive user experience where people feel heard and supported and are actually excited to come back. As long as you stick to the basics with clarity, consistency, and personality, you'll build a chatbot UI that stands out from the bunch and has users chatting for all the right reasons.
