If you still think banking is all about waiting on hold while smooth jazz plays in the background, think again. Finance chatbots have quietly taken over your money talk, and they are doing a pretty solid job. These virtual assistants are no longer cute pop-ups that tell you your balance. Now, they are handling fraud detection, loan guidance, investment tips, and more.
The shift began in 2017, when central US banks introduced their first chatbots. Since then, the situation has escalated rapidly. A recent Banking Journal survey reveals that over half of financial service users are now experimenting with generative AI tools. Among national bank customers, that number jumps to 66%. And if you're under 40, chances are, you have already chatted with one.
However, while usage is high, trust still lags. Only 27% of people said they truly trust AI for financial advice. I have spoken with some industry experts and developed this blog on the what, why, and how of finance chatbots. So, let’s break it down.
Why do finance chatbots matter?
Nobody wakes up excited to check their loan balance, block a stolen card, or file a claim. Finance is stressful. When things get complicated, chatbots are quietly becoming the backstage crew that keeps everything running. Let’s check why you need finance chatbots:
- Cutting costs: Hiring and training more agents is undoubtedly a costly process. However, if you can implement chatbots, you can scale up financial support without increasing payroll.
- Instant support: Your users may ask questions at odd hours. This is where finance chatbots come into play. They take charge and help your users secure their money and future, all to gather more customer trust and build a solid relationship.
- Fraud detection: Modern finance chatbots can flag suspicious behavior, verify identities, and trigger security workflows, all in real-time. They add an extra layer of defense without requiring the user to jump through several verification hoops.
- Personalization: Bots are getting smarter. After each new conversation with the chatbot, it analyzes and understands behavioral patterns of your users and tailors experiences accordingly.
- Multilingual support: You have users speaking multiple languages. To address their queries, finance chatbots now offer multilingual support. Additionally, if needed, your bot can switch between languages to cater to a diverse user base.
Key use cases in financial services
Finance chatbots have levelled up. Over the past few years, I have personally seen a bot help me qualify for a loan, track my insurance claim, and even remind me that I had an auto-renewing gym membership I never used. Here are some of the top use cases you will see across the financial universe:
- Account queries: Whether your users want the current bank balance, a copy of their last month’s statement, or want to understand a weird charge, finance chatbots can deliver in seconds. No app downloads. No hunting for the right menu. Just straight answers, instantly.
- Lead qualification: Finance chatbots prove to be surprisingly effective sales representatives. They ask the right questions to qualify leads—income, credit score, risk appetite—and then pass on hot leads to human agents. Bonus tip: They never forget to follow up.
- Loan guidance: Loans are scary. But chatbots make them friendlier. Whether your users are browsing EMIs, comparing interest rates, or checking eligibility, bots guide them through the process step by step. I once had a bot break down my EMI options better than a bank rep ever did.
- Policy updates: When it comes to insurance customers, they want complete clarity. Here, your finance chatbots provide reminders on policy expiration and more to inform them at the right time.
- KYC: Often, finance users complain about filling out KYC forms and handling multiple documents for the same. Here, finance chatbots are changing the game. From uploading identity proofs to verifying papers and even taking selfies, your finance chatbots streamline the entire KYC process.
- Transaction tracking: Have you ever tried finding a six-month-old payment you forgot the details of? Chatbots enable your users to retrieve transaction histories, filter by date, category, or amount, and even send you the receipt in seconds. I once used one to check if my SIP went through, and it saved me from a panic call to my fund manager.
- Investment suggestions: When users lack access to a good financial advisor, they risk jeopardizing their entire life’s security. Now, finance chatbots fill this void. They understand users’ current economic situation and help them with plans that benefit them in the long run.
How to choose the right finance chatbot?
So, now that we have seen all the ways finance chatbots can make your life easier, let us talk about picking one. Not all bots are built the same. Some are smart, some are stylish, and some are just glorified FAQ machines.
- Customization: The chatbot you choose must allow customization. Not all financial institutions offer the same services. Additionally, each one has a distinct brand voice and tone. Your selected finance chatbot should capture such a unique brand voice and tone to cater to a selective target audience.
- Integrations: I’m sure your financial institution is attached to various other social media platforms, websites, and mobile apps. If you want all your customers to access your financial service from anywhere, choose a chatbot that offers multi-channel integration.
- Data Security: When dealing with financial businesses, you must handle customers’ confidential information and documents with utmost care. So, always choose a chatbot that offers complete encryption and complies with the data privacy laws.
- NLP that understands how we talk: Understand that human language and bots’ language are different. However, if you need your finance bot to understand what your users are saying, choose a chatbot that utilises an NLP mechanism.
Glance table: Detailed overview of the best finance chatbots
Note: These are just key integrations. Every platform has many more integrations than mentioned here.
13 Best finance chatbots that serve customers like humans
Now that you have a big-picture view from our comparison table, let's take a closer look at the bots themselves. These are not your average, copy-paste responders. The 13 finance chatbots we are about to explore are intelligent, specific, and surprisingly human in their approach to handling your money questions.
Some guides help you with loans, others handle insurance claims, and still others ensure you don't miss your next SIP. I have tested, stalked, and chatted with each one, so you do not have to. Let us meet the bots worth banking on.
1. Copilot.live
Copilot.live is a no-code platform that enables you to create conversational AI agents, known as “Copilots,” to handle chat, voice, email, WhatsApp, Slack, and more. With support for multimodal AI, rich analytics, custom personalities, and over 50 languages, it’s built to feel like a knowledgeable teammate across all channels.
I logged into Copilot. It's as simple as two steps - I provided my email address, and voila! I was inside the dashboard. What caught my attention the most was the setup guide. As a novice, I didn’t have to hunt for the processes to follow to create a chatbot. The dashboard is highly interactive, comprising an overview, configuration, data sources, workflows, integration, MCP tools, and deployment. To ensure the chatbot behaves as I want, I made adjustments in the configuration tab, which included basic information, appearance, welcome settings, voice, data collection, and human handover.
Key features:
- Through multichannel deployment, Copilot.live enables you to integrate the chatbot across various channels, including chat, voice calling, WhatsApp, Slack, and email.
- Since it's a no-code platform, you can create a smart chatbot in 10-15 minutes or 4-5 steps.
- The contextual and sentimental analysis catches what the customers are looking for and recommends accordingly.
- It offers tools such as chat with a website and chat with a PDF to gather more insightful data.
Pricing: Copilot.live offers three pricing strategies: Growth Plan and Business Plan. The first two plans are priced at $399 per year ($33 per month) and $2,148 annually ($179 per month), respectively. However, they also offer an Enterprise Plan that allows you to customise it according to your needs.
2. Streebo
If you’re in a large enterprise-based financing organization and struggle to address customer queries all at once, Streebo can be your ultimate solution. Based on IBM Watson, Streebo caters to a diverse customer base, supporting over 38 languages.
However, if I compare Streebo to Copilot, the former doesn’t allow you to create a customized chatbot during a trial period. In Streebo, you have to book a demo with the team experts to share your requirements. So far, Streebo has been trusted by leading companies such as American Express, Citi, and Homeland Security, among others. Still, I wish I had a bit more room to explore things on my own. For someone who likes testing and tweaking ideas on the go, waiting for meetings can feel somewhat tedious.
Key features:
- Built on IBM Watson with enterprise-grade NLP.
- Seamlessly integrates with core banking, CRM, and ERP tools.
- Works across web, mobile, messaging apps, and voice assistants.
- Offers pre-trained, ready-to-deploy bots for financial services.
Pricing: Since you need to consult with the team experts to build a chatbot, pricing information is not available on the website.
3. Master of Code Global
Just like Streebo, Master of Code is another chatbot finance platform that lets you talk with experts to create your own chatbot. Like Copilot.live, it doesn’t give you the freedom to create a DIY chatbot that aligns with your brand tone and voice. 97% of consumers prefer banks that offer an online banking experience.
With Master of Code, you get to sit down with their AI experts and walk through the entire user journey. Master of Code doesn’t offer a DIY chatbot builder; instead, you talk with their team to design and launch a finance chatbot.
Key features:
- Works smoothly with your CRM, core banking, and analytics stack.
- Built-in support for rich UI elements like buttons, carousels, and quick replies.
- Chatbot ROI calculator to get estimated results of the return you could expect.
Pricing: There is no standard pricing on the website. You will need to speak with their team directly to get a quote. Costs depend on the complexity of your project and the level of involvement you want their team to have.
4. Tidio
Tidio is one of those chatbot platforms that wears many hats. It combines live chat, automation, ticketing, and its own AI agent—Lyro—into a single, streamlined workspace. Perfect for small to mid-sized businesses, Tidio is designed to help you communicate with your users in a human way (even when no humans are present). Whether you are in insurance, fintech, or a loan advisory setup, Tidio helps streamline support without feeling like a soulless bot is doing all the work.
Now, let me tell you what it felt like building a chatbot on Tidio. It took only four simple steps to onboard a chatbot. The moment I entered the dashboard, it felt as intuitive as that of Copilot.Live. It allowed me to simulate conversations and see how they work, even before engaging in real-time conversations. However, for developing a finance chatbot, Tidio has some basic vocabulary and needs to improve its capabilities further. Still, for a quick-to-launch, friendly chatbot experience? Tidio gets a big thumbs up from me.
Key features:
- Lyro AI answers up to 67% of customer queries with natural ease in 12 languages.
- Gain detailed analytics with insights such as resolution rate, time saved, answered rate, and Lyro AI CSAT.
- To keep your data safe, Tidio complies with CCPA and GDPR.
- Tidio helps you integrate with over 120 tools.
Pricing: Tidio offers a free plan with live chat and chatbot features for up to 50 users. Paid plans start at $29 per month for enhanced automation and access to Lyro AI. If you require AI-powered support and additional user seats, the Tidio+ plan starts at $749 per month, offering custom solutions tailored for growth-stage businesses.
5. Tars
Tars is one of those chatbot builders that keeps things simple, focused, and form-friendly—perfect for finance teams that want to collect leads, qualify users, or handle FAQs without getting lost in the weeds of code. It is built around conversation workflows that feel more like interactive forms than open-ended chats. Think: loan applications, credit card eligibility checks, KYC verification—Tars handles all of that with neat buttons and intelligent routing.
I built a finance bot on Tars myself, and it was smoother than I expected. The dashboard included all the basics: My Agents, Knowledge, Tools, Support, and Settings. I used the agent preview to check how honest conversations would look and debug things on the fly. The best part? Turning on Agent Mode allowed the AI agent to talk to me like a teammate, guiding me through the design process step by step. After a conversation with the chatbot, I was able to download the entire dataset in a JSON file.
Key features:
- 5-step chatbot building platform - start, build, customize, deploy, and analyze.
- No-code drag-and-drop chatbot builder.
- Features hybrid search and AI evaluation to deliver more accuracy.
- The agent builder offers complete control over the conversation flow structure.
Pricing: Tars has three pricing strategies. The Freemium version is for small businesses and experimentation purposes, and it’s completely free. The Pro version is suitable for teams in organizations and costs $20 per month. Furthermore, the Business plan is designed specifically for enterprises and costs $30 per month.
6. Emitrr
If you’re into a financial startup and want to address customers across multiple locations, Emitrr can be your guide. One of the most significant aspects of Emitrr is that it enables you to integrate the chatbot into your existing CRM without requiring any developers. It is clean, focused, and not trying to do everything—just the stuff that matters to your operations.
Now, let's discuss the experience. Unlike platforms like Tars or Tidio, Emitrr does not allow you to tinker with a chatbot right away—there is no drag-and-drop playground. Instead, you book a 20-minute demo. The process was smooth. I entered my name, business type, and the number of locations, and received a demo tailored to my use case. What stood out? Their CRM integration was buttery smooth. What could be better? Honestly, I wish I could build a sample bot myself before hopping on a call. That initial hands-on experience goes a long way when you are comparing platforms. Still, for a serious business setup, Emitrr feels reassuringly grounded.
Key features:
- You can handle appointment reminders via complete automation.
- Reduce 40% of phone calls and manage multiple phone lines from a single inbox.
- The smart schedule feature can save almost 100s of hours.
- Conduct marketing campaigns with bulk messages in less than 10 minutes.
Pricing: To learn about the pricing for creating a finance chatbot in Emitrr, book a 20-minute demo. You will get the customized price quoted according to your needs.
7. Haptik
If you’re looking for an enterprise-level finance chatbot builder, Haptik is the one you need. The team at Haptik has recognized how robotic answers can hinder the customer experience. So, they have developed a fully customized bot experience with advanced automation. They have powered chatbots for brands like Upstox, Eureka Forbes, and even Singapore’s StarHub. So yes, they know what they are doing.
That said, I did not get to play with the product right away. Unlike Tars or Tidio (where you can test-drive the bot builder), Haptik makes you go the enterprise route. Just like Emitrr, I had to book a 20-minute demo call. That meant filling out a long form—name, business name, phone number, company size, and number of locations. The wait felt a bit long. However, during the call, I found their support team to be extremely sharp. They broke down what goes into building a BFSI-ready chatbot and how they trained the model on live financial queries. The backend felt slick, but I did wish I could have explored the flow builder myself before the call.
Key features:
- The multilingual support, combined with the NLP mechanism, supports over 100 languages.
- Monitors agent performance, ensures SOP compliance with real-time insights.
- Plug-and-play integration in more than 10 channels, including website, Android, Apple, Messenger, WhatsApp, Instagram, Line, Twitter and more.
- End-to-end encryption of conversations with HIPAA, GDPR, CCPA and ISO compliances.
Pricing: To learn more about finance chatbot creation, you'll need to book a demo call in Emitrr. The pricing for this service depends on your specific expectations for the chatbot.
8. Sobot
Sobot is one of those all-in-one platforms that promises to handle everything—chatbots, live chat, voice, ticketing, and automation —without requiring you to jump between ten different tools. If you run a finance platform, insurance firm, or a multi-location lending business, Sobot helps you stay available across various channels, including your website, mobile app, and even WhatsApp. Their bots are built to handle FAQs, pass things to human agents, and even learn over time.
I wanted to create a test bot to try it out, just as I did on Copilot.live or Tidio. However, Sobot does not allow you to do that upfront. So, I had to book a 20-minute demo instead, just like I did on Emitrr and Haptik. This meant filling out a form with my name, business name, number of locations, and other details. The chatbot appeared immediately and assisted. I asked about features, and it replied clearly. I wondered about voice support, and it was explained to me without sales pressure. It even walked me through their omnichannel ticketing system more effectively than most help documents.
Key features:
- Let's manage chats, voice, and support tickets from one dashboard.
- The AI chatbot learns from fundamental interactions and continually improves its intelligence.
- Handoffs to human agents feel smooth, with all chat history intact.
- Supports multiple languages and even detects customer mood.
Pricing: You will not find pricing on the website. I had to book a demo to get a quote. However, the chatbot provided me with a clear idea of what to expect before I even got on the call.
9. Collect.chat
Collect.chat is for you if you hate lifeless forms and want something that feels like a conversation. It is a no-code chatbot builder that helps you collect leads, book appointments, run surveys, or gather feedback—without writing a single line of code. You just build your questions, design the bot to match your vibe, and let it talk to your website visitors 24/7. It is built to make data collection feel less robotic and more human.
When I entered the dashboard, it had a clean interface with the following menus: Design, Questions, Share, Integrations, and Settings. Interestingly, you can select the chatbot's position, avatar, and message content from the Design tab. Honestly, it felt weirdly satisfying. Embedding it on my website was smooth too, thanks to their step-by-step instruction guide. If you're building a simple lead-gen bot or a quick survey, it's perfect. But for everyday tasks, I would 100% use it again.
Key features:
- Choose from a dozen free chatbot question templates.
- Check customer response status and make better decisions.
- Install the chatbot using one of the following methods: copy-paste snippet, WordPress plugin, email developer, and share links.
- Drag and drop appointment questions and set availability for your chatbot.
Pricing: You get four different pricing plans on Collect-chat. The free mode provides you with access to 50 responses per month, completely free of charge. However, the Lite, Standard, and Premium plans are packed with features and charged at $18, $35, and $69 monthly, respectively.
10. Botpress
Botpress is what you go for when you want complete control over your chatbot, and you are not afraid to get your hands a little dirty. It is open-source, developer-friendly, and designed for building truly custom chatbots that work across websites, apps, and messaging platforms. You can create bots that do far more than answer simple account queries. If you're working on something serious—like automating loan support or onboarding for an investment app—Botpress has the kind of depth you'll use.
I tried it while building a chatbot for a mutual fund platform, and I have to say—it felt like a control room. After logging in, I set up the bot’s name, tone, and preferred language in the settings. Then I spent most of my time exploring the overview panel. It provided me with everything—conversation breakdowns, user trends, monthly usage graphs, and even pain points where users encountered difficulties. You can track messages per session, view a three-month history, and even download transcripts to study real user behaviour. It is very data-heavy, which I loved. However, if you prefer drag-and-drop tools, the interface may feel a bit too technical. Still, if you like knowing precisely what your bot is doing and why, this is the tool for you.
Key features:
- Built-in emulator helps test the chatbot before launching.
- All automations are guided by a central command centre.
- You can build a single competent AI agent with 6 LLMs - Anthropic, Cerebras, Fireworks AI, Groq, Hugging Face and OpenAI.
- Combine LLM-directed conversations with structured and reliable workflows.
Pricing: Botpress has a free plan. However, the Plus and Team plans, costing $89 and $495 monthly, respectively, are ideal for enterprises.
11. Yellow.ai
Yellow.ai is not your average bot builder. It is built for scale, speed, and serious service automation. If you are running a high-volume operation or supporting thousands of users, this one is worth a close look. Yellow.ai calls itself a global leader in Agentic AI, and it genuinely lives up to the claim. With more than 1,300 enterprise clients, its platform is equipped with in-house LLMs, real-time chat and voice automation, and over 150 integrations that help you get started without months of development work. However, there is a catch: you cannot simply sign up and start building a chatbot on your own.
I found that out the hard way. I jumped in, ready to experiment, and got no builder access. Instead, you book a 30-minute live product demo with their team. The session was beneficial as they demonstrated exactly how Yellow.ai can help automate KYC journeys, reduce query load, and even respond to customer questions in both English and Hindi. When I asked some tough questions, the experts readily answered them. However, letting users test drive a basic chatbot would add a feather to its hat.
Key features:
- Utilizes in-house LLMs for lightning-fast and accurate responses.
- 150+ integrations to plug into your tools without hassle.
- Voice and chat automation with support for 135+ languages.
- Real-time dashboards make sense when you look at them.
Pricing: There is no DIY pricing page. You will need to speak with their team to get a custom quote. They tailor plans based on your needs, channels, and automation scale so if you are serious about service automation, that chat is worth it.
12. ChatBot
If you are looking for a no-code chatbot builder that does not require a tech degree, ChatBot is your new best friend. Created by the team behind LiveChat, it is designed to help businesses automate conversations without breaking a sweat. You can drag and drop conversation blocks, connect them with Messenger, your website, and Shopify, and launch your bot in a day.
When I tried it myself, I was honestly surprised at how easy it was. Their Text Intelligence AI acted like a coach, guiding me through the entire bot-building process. The dashboard provided me with access to every single conversation, and I could export all of them as CSV files. You also get a 14-day trial. What I loved most was the flow logic. What could be better? Some customisation bits were buried in menus. Still, when someone says they are automating 125,000 chats a year and getting a 93% satisfaction rate, that speaks volumes.
Key features:
- You can build flows visually.
- It works with your favorite platforms, including Messenger, Shopify, Slack, and more.
- Their Text Intelligence AI gives you real-time guidance while you build.
- Full chat history and performance reports, exportable as CSVs.
Pricing: ChatBot’s Starter plan begins at $52 per month (billed annually) for one bot and 1,000 chats. If you are part of a team or scaling up, the Team plan, at $142 per month, offers more features. Need full-blown automation? Check out the Business or Enterprise tiers. You can try any plan for free for 14 days.
13. Drift
Drift is built for conversations that convert. It's the kind that pops up at the right time, asks the right questions, and gets your leads talking like they already know you. It helps sales and support teams move quickly, book meetings instantly, and qualify leads even when you're asleep. If you're juggling five tabs and trying not to lose that warm lead, Drift is like having an intelligent assistant that steps in before you can blink.
I recall exploring Drift, and its interface felt sleek and snappy. I found myself getting stuck fine-tuning flows to achieve natural replies, as it doesn’t support DIY chatbot creation. However, the bot can handle shorthand questions, auto-suggest replies, and even route queries without breaking a sweat. That said, Yellow had better pre-built finance templates. However, if you want conversations that feel alive, Drift knows how to engage.
Key features:
- Qualifies leads 24/7 with AI bots that mimic human behavior and provide helpful assistance.
- GPT-powered suggestions make your agents faster.
- Smart routing with “Fastlane” playbooks that instantly direct leads to the right representative.
- Pre-built chat templates you can tweak without needing an engineer.
Pricing: Drift does not publicly disclose its pricing. You will need to book a call to get the full scoop. From what I explored, it is ideal for growing teams ready to invest in fast, personalized support and sales automation.
Live example of finance chatbot: Bank of America (Erica)
If you've ever felt like your banking app was just going through the motions, you need to meet Erica. Bank of America’s virtual assistant has gone from a helpful feature to a full-on money sidekick. Since its launch in 2018, Erica has handled over 2 billion interactions for 42 million customers. (Bank of America newsroom)
With an average response time of 44 seconds and 98% accuracy, it is like having a super-fast, super-patient personal banker in your pocket. Users rely on Erica for everything from tracking subscriptions to flagging unusual charges and monitoring deposits and refunds. Every month, Erica delivers 2 to 3 million insights to customers, without breaking a sweat. Behind the scenes, Erica has received over 50,000 performance updates, constantly fine-tuning how it understands questions and delivers financial advice.
In 2025, Erica’s user base jumped 67% year-over-year, crossing 20 million active users and clocking more than 676 million interactions in just one year (Bank Automation News). That is not just adoption. It is a full-blown chatbot takeover.
Future of finance chatbots- Trends to watch
The next wave of finance bots is not just about chatting. It's about coaching, prediction, communication, and avoiding legal activities. Well, the difference between 2020 bots and today’s is almost night and day. After experiencing some of the chatbots, these are the shifts we can expect:
- Generative AI: We are talking about bots that not only understand your question but generate complete, contextual responses that make sense. Imagine asking, “What happened to my last SIP?” and the bot not only finds it, but explains what went wrong, compares it to last month, and suggests fixes.
- Voice-first bots: Texting is cool. However, when your hands are full or you're driving, speaking to your chatbot is easier. Voice-first finance bots are learning to catch regional accents, tone, and even urgency. I once asked a bot, “How broke am I?” while walking, and it replied, “You are still in the green, chill.”
- Personalised finance coaching: Future bots are turning into personal finance coaches. Right from sending notifications about your spending habits to reminding you about the upcoming FD maturity, these finance chatbots do it all.
- Predictive analytics: You’ll find finance chatbots predicting relatable questions to keep you in the loop. The goal of these finance chatbots is to keep you two steps ahead.
- Regulatory compliance improvements: As finance regulations become stricter, chatbots are being developed to follow the rules automatically. Expect features such as built-in audit trails, consent prompts, and region-specific data compliance. No more scrambling when auditors call. The bot already kept receipts.
Conclusion
Financial matters can be complicated. But if you have got the right finance chatbot on your side, a lot of that mess just disappears. You get quick answers, fewer headaches, and a tiny bit of joy when a bot understands what you meant the first time.
After testing all these 13 finance chatbots, I felt that the features that are super important and you should consider the most for choosing a finance chatbot platform are multilingual support, seamless integration and smooth automation. You can find all of these features in Copilot.Live, Tidio and Tars. However, amidst all of them, Copilot.live offers you an easy-to-use platform with a perfect setup guide. If you get stuck, you can book a consultation with the experts of Copilot.live.
