Customers expect instant, 24/7, personalized, and proactive service. Support teams can achieve and even exceed these expectations by implementing the right chatbots.
Some major determinants of good customer service chatbots include easy handoffs to human agents, multilingual support, customizable training, and analysis and reporting features. If you plan to build your customer service chatbot, follow the abovementioned points when choosing one.
Read this blog to learn more about the top customer service chatbots and their key features, benefits, and factors to remember while choosing one. We have articulated this blog after researching across relevant customer service chatbot journals and thesis submissions.
12 Best customer service chatbots at a glance
What are customer service chatbots?
Customer service chatbots refer to AI bots that simulate human language and assist customers with repetitive queries, problems, or tasks autonomously. Customer support chatbots can be applied across industries such as banking, e-commerce, healthcare, and telecommunications.
Apart from the aforementioned facts, customer support chatbots answer FAQs, help users throughout the procedure when they require assistance, escalate human intervention as and when required, and collate user information.
Best customer service chatbots
Below is the curated list of the best customer service chatbots as of 2025, along with their salient features and launch year, for your reference.
1. Copilot.live
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Copilot.live is an upscale chatbot platform that provides current and potential customers with a customized and interactive experience. It can be used to develop AI agents that simulate human dialogue. Its most striking attribute is its flexibility, its capability to divert the direction of conversation according to the user's intent.
Copilot.live offers services like chat, form creation, workflow automation, and order tracking. Whether providing account information or recommending the correct phone or clothing, Copilot.live does it all.
Copilot.live is also empowered by the Model Context Protocol, which makes it easy to deploy chatbots within various services, tools, and systems. The technology changes the workflow dynamics as it becomes efficient, less time-consuming, and responsive. You can operate Copilot.live on iOS and Android.
Salient Features
- Copilot.live offers multilingual support and works flawlessly in over 50 languages globally.
- It is capable of automating any activity and allowing seamless data syncing.
- Its appearance and tone can be programmed according to the client it communicates with.
- It enables human-sounding and human-like interaction.
- It can escalate conversations to real human representatives in case of need.
2. Indocord
Owned by Reverie, the Indocord is a low-code, AI-based generative chatbot and personalized voice agent that needs minimal to no scripting, making it easy to use and implement with its world-class citizen and customer experiences.
Indocord facilitates the removal of language barriers, outrageous pricing, and poor support. Using Indocord, you can develop personalized Gen AI bots and agents to facilitate scalable smart interactions, 24/7 support, lower operating costs, and security.
Salient Features
- Enabling businesses to transform without special knowledge.
- Enables scalable flexibility and industry-specific templates.
- Embedded GenAI and support for various Indian languages. Indocord provides better customer service and bilingual support.
- Indocord simplifies how to maximize user experiences by having more features and easier integration.
- Provide 24-hour service. With IndoCord, you can develop customized bot-led experiences and customer support automation for business and government channels.
3. Hubspot Chatbot Builder
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HubSpot is an AI-driven customer platform with all the software, integrations, and tools you need to integrate your marketing, sales, and customer service. HubSpot's integrated platform allows you to quickly grow your business by concentrating on what's most important your customers.
With HubSpot, you can connect your expanding business on one easy-to-use, AI-driven platform that returns ROI quickly and converts customer joy into your competitive advantage.
Salient Features
- HubSpot's AI agents are virtual workers that extend your staff to grow support, automate, and generate content quickly.
- HubSpot unites your marketing, sales, and service teams on one AI-driven customer platform. It is simple to use, delivers value quickly, and provides all teams with a single view of the customer at each point in their journey.
- HubSpot chatbot is a 3-in-1 support that offers a customer agent, a prospecting agent, and a content agent.
3. Chatbot
Chatbot automatically assists your customers with AI-generated responses. With Chatbot, you can receive 24/7 assistance and ultra-high contentment. Chatbot AI will help you convert and sell with a data-driven AI chatbot. Below are some of the important features of the chatbot app for your reference.
Salient Features
- Support customers across multiple channels. With Chatbot, you can integrate an AI-powered bot onto your website, LiveChat, Messenger, or Slack to service all support cases automatically, 24/7.
- Encourage sales by promoting shows: Invite website visitors to engage with products to stimulate activity and conversions.
- Offer context-based responses with AI automation: You can have continuous customer engagement and natural language-based assistance without hiring more staff.
- AI Assist Scanning: Train your site or other content to create an AI model based on your business knowledge. Let your AI chatbot provide precise customer care based on this information.
- One-click templates: Begin with pre-existing flows to respond to a specific chatbot task, such as product recommendations, discounting, or lead capture.
4. Tidio
Tidio's AI agent, also referred to as Lyro, assists you in automating chat, email, and social conversations with Lyro AI Agent in 12 languages. You can also optimize your workflows with intelligent help desk software and self-service capabilities. Tidio provides top-notch customer care, whether you manage 1,000 customer chats or 10,000 daily.
Each Tidio product is a great performer, but combined, they can revolutionize your support. With Lyro, you can convert visitors into paying customers through automation and match people and automation to deliver personalized support at scale from onboarding through issue resolution in minutes.
Salient Features
- Respond to customer requests in real-time with AI support.
- Integrates seamlessly with your tech stack and Eases multilingual support.
- Ensures security and compliance.
- Simple to install, set up, and customize yourself.
- Forward tricky issues to your staff through Tidio or your support desk, and utilize in-depth analytics to optimize your support.
5. ManyChat
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Using the ManyChat chatbot, you can harness the power of chat marketing and automate to drive more conversions and sales on Instagram, WhatsApp, and Messenger.
Salient Features
- Boost lead generation: Engage and capture customers in the position where they are already located when they are ready. Gather email addresses and phone numbers of as many as 80% of your leads, and automatically place them in your database.
- Increase conversion rates: With ManyChat, a lead never slips through the cracks, and a follow-up opportunity is never wasted. Reengage interested leads and follow up without incurring expensive retargeting ad campaigns.
- Automatically respond to every message: Automatically reply to every message, reaction, and mention so you gain customers faster than ever and never lose an opportunity with a prospective customer.
- Reclaim your time and save costs: With ManyChat, you can automate responses to all your FAQs. This will make communication easier and ensure 24/7 instant responses.
6. Kasisto
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Kasisto’s AI chatbot, also known as KAI, will help you monitor your plans and highlight opportunities to expand your product offerings. In addition to process optimization and cost-saving maintenance costs, KAI provides your personnel instant access to a wealth of in-depth financial information they can leverage to create compelling customer experiences.
Salient Features
- Staff collect financial information to provide you with personalized financial experiences.
- It is easily accessible on mobile, online, and app mediums.
- It minimizes operation costs and response times as it automates operations like transactions and balance inquiries.
7. Botpress
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Botpress offers chatbot solutions to developers and organizations who seek intelligent and highly customizable chatbots. The Botpress chatbot's drag-and-drop interface facilitates sophisticated conversational flows. Botpress chatbots can also be deployed across various platforms, such as websites, WhatsApp, Slack, and Facebook Messenger.
Salient Features
- Leverage advanced NLU features for intent detection of users and offer context-based feedback.
- Use modular plugin-based architecture and open API to enable the extension and customization of chatbot capability to simplify integration with existing systems.
- Functions like version control and project management make co-working among teams easier, more convenient, and more efficient.
8. Haptik
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Haptik performs tasks such as information extraction, sentiment analysis of customer reviews, product recommendation, and domain knowledge transfer. In addition, you can easily engage with your customers on their desired channels by hosting your chatbot on the web, chat, voice, and other channels.
Salient Features
- Offer omnichannel support.
- Browser sessions to conversions.
- Frictionless AI agent handoff.
9. Chatbase
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Chatbase is typically used to create customized chatbots trained on your data, such as text, PDFs, and websites, a Bubble-built web app, without learning how to code. You can upload files, add URLs, and cut and paste text. You may also integrate the chatbot on your website using an iframe or widget.
Salient Features
- Multiple connections, like those with Slack, WhatsApp, and other applications (usually through third-party platforms).
- FAQ-trained customer service robots.
- Personal assistants and lead generation.
10. ChatFuel
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Chatfuel's AI chatbot, Fuely, allows customers to perform vital functions like scheduling appointments, responding to common questions, tracking order and shipping statuses, suggesting products, and capturing leads. Since Chatfuel is an official provider of the WhatsApp API, customers get the authentic green badge after successful authentication.
Salient Features
- Over thirty templates are provided beforehand for free usage.
- Automatically route clients from ads or direct messaging to your communication channels.
- CRM added to qualify and sort leads.
- Integration with Google Sheets, Shopify, Zapier, and other platforms.
12. FastBots
The FastBots chatbot is an easy, user-friendly AI chatbot solution requiring three simple installation steps. It is pre-integrated with most social media platforms, such as Instagram, WhatsApp, Messenger, and Slack. FastBots makes lead capture easy by allowing your chatbot to collect contact information from users automatically when they are in conversation.
Salient Features
- Fastbots helps brand your products well.
- It provides automated retraining features along with access to refreshed chat history.
- Besides, it allows for import from multiple channels for effortless integration.
How do customer service chatbots work?
Customer service chatbots operate by mimicking human dialogues based on rules (Rule-based systems), artificial intelligence (AI), or both to recognize and answer customer queries. Their mission is to deliver prompt, 24/7 automated assistance without human intervention.
Customer service chatbots process and feed what you type to their AI model. The model processes the prompt through its system and sends the results back to the app, allowing you to read them in the form of a conversational chatbot. While the app handles the features, for instance, remembering your conversation history, the AI model interprets your input and calculations to give answers.
Most of these apps are driven by multiple models. And either way, app makers can send additional instructions to control the way the models respond, so you might notice variations when you experiment with each chatbot, even if they use the same engine.
Benefits of customer service chatbots
The list of benefits that are provided by a customer service chatbot is as follows:
1. 24/7 accessibility
Businesses that employ customer service chatbots can offer 24/7 customer support, thereby offering channels through which customers can view the information and resources they need at any point in time.
This helps them access their product anytime after office hours, during holidays, or outside business time zones. Being accessible 24/7, customer service chatbots can eliminate client wait time and increase customer satisfaction and loyalty.
2. Overall cost reduction
Customer support help desks can handle larger volumes of interaction without generating additional cost by using chatbots that respond to repetitive questions, serve as additional help reps, and queue assistance requests. Customer support chatbots can help protect help desks from ticket spikes, allowing agents to focus on high-value work.
3. Personalization
Given the ability of AI chatbots to engage with the back-end system and retrieve relevant information while responding to customers, they achieve massive personalization. They enable them to retrieve customer preferences, account status, and shopping history, and provide tailored responses and suggestions accordingly.
4. Providing multilingual support
Multilingual chatbots transcend geographic and language boundaries, enabling companies to communicate with a greater global customer base. They encourage efficient customer care and communication, thereby helping to increase brand visibility and worldwide presence. As your customers may be linguistically and geographically limited, customer support chatbots are a great one-handed solution.
5. High conversion rates
Clients will be more inclined to carry on when you employ a customer support chatbot to help them with your business or product without any waiting periods or other limitations. Since chatbots can be accessed on schedule, companies can boost conversion rates by offering every shopper a customized experience.
Types of customer service chatbots
There are four different types of customer service chatbots, the details of which are discussed in the sections below.
1. Support Bots
A support or answer bot is AI-powered. It offers relevant information while responding to consumers' queries.
The following are some of the primary benefits of a support bot.
- Can be accessed 24/7 from any point across the globe, provided you have a stable internet connection.
- Helps reduce overall costs
- Helps reduce client wait times.
2. Social Media Bots
The social media bots are programmed to communicate with customers on social media platforms such as Facebook, Instagram, X, and others. Without the intervention of live operators, they can even cut costs by increasing their social media chat messaging reach.
Some of the benefits of using social media bots are as follows.
- Reduced client wait time
- Requires no human intervention
- Helps build brand image and engage customers.
3. Agent-Assist Bots
Agent-assist bots act as personal assistants for customer service representatives. They are mainly employed internally for information gathering, onboarding, and training.
Some of the benefits of implementing the agent-assist bots are as follows.
- Helps with the onboarding and training of new joiners
- Helps in conversation triaging by determining whether to reply directly or assign it to the appropriate person or department
- Helps in noise reduction by taking a call on when to reopen a conversation and when the exchanges are mere noise.
4. Robotic Process Automation (RPA) Bots
Robotic process automation (RPA) bots save agents' precious time by automating repetitive customer service tasks.
RPA bots sort, assign, and schedule client interactions based on how you define and set up the triage process. The benefits of RPA bots are as follows.
- Works as an underlying support for customer service executives
- These bots assess, prioritize, assign, and categorize customers based on their inputs
- These chatbots simplify tasks, thereby boosting productivity.
How do you choose the correct customer service chatbot for your website?
There is a set of basic guidelines that you must mandatorily follow while choosing your customer service chatbots.
Though some basic ones are already discussed, this segment will discuss a few crucial factors for your reference while choosing your customer service chatbots.
- Quality of AI models: The app's engine must produce top-notch responses with decent accuracy and fluency.
- Conversational experience: From the nature of the output you'll be getting to the amount of flexibility involved in completing the tasks you initiate, the app and AI model need to collaborate to deliver a user-friendly experience.
- Chat apps: Does the software offer more than just a means to send messages? Can you create charts, graphics, mini-dashboards, and web searches?
- Extra features: Anything more than just typing in your query and receiving the output is appreciated, such as tools similar to a canvas, full-featured chat control, and anything in between.
Organizations that implemented customer service chatbots
There are ample customer service chatbot brands. However, in the segment below, we have compiled the best sites using customer service chatbots and summarized their major features.
1. GoFynd
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At GoFynd, we strive to give our customers the greatest possible experience from placing their order until they cancel it and receive a refund. Our chatbot, Fify, will help guide our customers throughout their entire purchasing journey.
From product recommendations to checking their availability, followed by minutely scrutinizing the entire process from placing an order to getting it delivered, Fify will assist all our patrons.
Our reverse logistics partners help with product returns. After we accept a return request on the platform and have duly acknowledged it, we will contact you to ask you to send the purchased goods or products for pickup.
2. Bank of America
Erica is a virtual banking assistant at Bank of America. The assistant provides a live chat option with an expert and customized financial data. Erica assists with stolen or lost card replacement, retrieval of account information, and checking of balances. It is always online and can recommend a specialist or offer advice on investment and savings plans.
3. Sephora
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The purpose of this chatbot is to bridge the divide between product trial by clients and beauty shopping. Customers' habits of looking and purchasing things have entirely transformed since the chatbot was introduced.
The chatbot's "try-on" feature, which uses the interplay of augmented reality and artificial intelligence to create a very realistic experience, allows for virtual trying before buying. With face structure detection, the chatbot can also recognize a customer's skin type and color and offer product recommendations.
How to create a customer service chatbot?
The basic four steps you must follow to create your chatbot at Copilot.live are discussed below.
Step 1: Visit the official website and sign up for free
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The first step will require visiting the official Copilot website on the Google search engine results page (SERP). Here’s the link for you: https://www.Copilot.live/. As soon as you arrive at our official website, click on the sign-up option at the top right corner.
Step 2: Name and design your chatbot
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Here's the interesting part. Once you log in, you'll see a tab with multiple menus on the Copilot dashboard. You can create a persona by setting your chatbot's basic identity and personality under the configuration menu. The Inbox page shows details of the chatbot's conversations with customers.
Step 3: Train your chatbot
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Now that your chatbot is ready, go to the data source menu and add data as needed. Remember, this data is what your chatbot will use to answer customer questions, so be very careful about what you feed it.
Step 4: Test and deploy
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Your customer support chatbot is now ready. But to prevent any more problems, we recommend testing it by installing it in your app and WhatsApp, wherever you intend to install it.
Before installing it, don't forget to enable the "Fresh Chat Inbox" feature of Copilot.live, because this feature will enable your chatbot to transition smoothly from a gadget to a human being.
Conclusion
Advances in natural language processing and generative AI will lead to a huge increase in customer service chatbots in the future. Given that chatbots are increasingly capable of conversing in a human-like, context-aware, and emotionally intelligent manner, they will not only answer questions but also mimic human-like actions.
According to a Gartner statement, over 80% of customer service support companies will use generative AI to enable a successful customer journey and happy employees. Customer service chatbots will engage in very tailored and personal chats. Cross-touchpoint turnovers will be borderline imperceptible with voice assistants, omnichannel platforms, and CRM software in the mix.
In the future, customer support chatbots will be invaluable assets for companies, shaping how businesses across industries engage, service, and retain customers in an increasingly digital world.
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