If you have any experience in IT, you're familiar with the endless stream of support tickets, password resets, connection issues, app issues, and the constant barrage of pings in Slack or Teams. This is why I love IT help desk chatbots. It gives us a worker who never tires and is 10,000 times more efficient in handling these types of requests so that the team can breathe.
What I love is how easily these chatbots go into tools we already use, Slack, Teams, and email, and they are instantly available. Need VPN access? Password reset? Printer setup? They're full service. And if anything gets complicated, they know when to raise a hand and pass the request to a real human. No more bombarding the IT team with trivial requests.
So, if you want to reduce support ticket volume, provide users with faster answers, and be sure your team doesn't burn out, IT help desk chatbots will be your best friend. Once you see what IT help desk chatbots can do, you'll wonder how you lived without one.
I have been using IT help desk chatbots and AI support tools since their inception, and for this article, I used the best of the best. After extensive evaluations, these are the best IT help desk chatbots because they stood out from the others.
10 best IT help desk chatbots at a glance
What are IT help desk chatbots?
An IT Help Desk Chatbot is like having an awesome, always-on tech buddy. It is an AI solution that takes care of all those rote IT questions and requests like "How to reset my password?", "How to install some software?", or "How to connect to Wi-Fi?" and no waiting! I have used them to reduce ticket volume, shorten time to support, and prevent the IT team from drowning in requests.
They are available to help 24/7 and can decipher answers from internal documentation, escalating as needed. Once you become comfortable operating a help desk chatbot, it is hard to conceptualise returning to an archaic support method.
Best IT help desk chatbots for your website
1. Copilot.live
The first thing I'd like to bring up is that you can set up an AI chatbot in four simple steps, no coding experience required. You select your channels (website, WhatsApp, Instagram), give your agent a name, upload your documents or FAQs, and then you're live - done!
And what I find the most interesting? Not the least of which is real-time text or voice support in 50+ languages, as well as the ability to instantaneously hand off to live operators. Plus, I loved that I could customize each experience; they made it a breeze to change the persona, branding colors, and chat flows without coding or a developer!
The fact that it integrates with over 100 platforms means it snugly fits into our already busy stack. The analytics dashboard is super easy to use, and I can view real-time engagement, lead capture, and response times, which makes it easy to iterate and improve.
Standout features
- Effortless bot creation: You're not restricted to how you build your chatbot with Copilot.live. For those who want AI to build the bot for them, can choose Copilot.live! Apart from that, you can build a whole bot from scratch and let AI help along the way. Copilot.live also helps by using an existing template. You can even import a bot that your buddy built! How cool is that?
- Personalization: Make Your Bot Yours! You can use slick themes or delve deeply into how fonts, colors, and everything UI-related can be built out. You can use the Persona tool to select how your bot talks and behaves, which can help capture your brand tone and vibe.
- Multiple ways to interact: If you don't feel like typing and want to have an actual conversation with your chatbot, you can!! If real-time chatbot chatting sounds unusual, just remember that it's like a phone call, and that's what Copilot allows! In other words, chat to your heart's content with your AI (seriously, no button mashing).
- Multichannel deployment: Deploy your chatbot across your website, WhatsApp, phone calls, and mobile apps, reaching your users wherever they are. You can also share a custom link to initiate conversations.
Pros:
Copilot.live helps upload files (such as PDFs or documents), link to web pages, and extract content from Notion, Google Drive, Git, APIs, and more. Your bot learns from it all.
2. Aisera
Let’s be upfront: remote work is challenging, and we know IT teams are under a lot of pressure. Aisera's IT Help Desk chatbots can help alleviate that pressure. I have seen firsthand how chatbots can automate repetitive tasks, such as password resets and software installations, without needing constant human interaction.
Aisera IT Help Desk chatbots use intelligent AI and conversational RPA to lend a hand quickly while ensuring accuracy. They alleviate pressure on support teams, particularly for users seeking straightforward, near-instant support without escalating the issue or submitting a ticket, which can be time-consuming to respond to.
The AI bots give a full life to the support experience by not only understanding what you are asking but also understanding how you feel about the trouble. Aisera's chatbots provide a much better supportive feeling when interacting with them. Since we started using Aisera, our productivity within the group has improved, and, more importantly, support is so much easier and more fluid. It's as if there is a 24/7 IT resource that never gets tired of providing support for users.
Standout features
- Automated workflow resolution: Aisera’s chatbot utilizes Conversational RPA to automate repetitive, routine IT support requests such as password resets and software provisioning. By allowing for automation that can resolve and fulfill requests in seconds, service desks can more easily manage their workload, and users experience shorter wait times.
- Conversational AI with personalization: The Aisera platform is enhanced with complex conversational AI. The Aisera platform uses two fundamental elements, natural language processing and natural language understanding, to contextualize the conversation and recognize user emotion and tone. This conversational AI enables Aisera to deliver tailored, highly personalized, and relevant solutions to users by mimicking human conversation, thereby understanding their intent and sentiment.
- Self-service experience and learning in real-time: Aisera chatbots provide users with the ability to solve their problems in real-time with a self-service user interface. Aisera chatbots learn over time from users being redirected to agents and the complete learning loop, leveraging machine learning models to identify how users interact with agents over time and track usage patterns, all leading to increased user satisfaction and reduced reliance on human agents.
Pros:
I love how the Aisera Ticket AI removes a significant amount of the hassle of ticket handling: predicting needs, auto-sorting, assigning, and routing tickets, and learning through previous data to suggest the next steps moving forward, making support faster, smarter, and a lot less stressful.
Cons:
What I noticed about Aisera is that it's not precisely plug and play; there is a learning curve, and the platform can appear complex at first. It is recommended to have a team dedicated to setting everything up properly and to keeping the workflows and intents updated regularly.
3. Zendesk
Zendesk IT help desk chatbots offer lightweight interactions, providing a fast and friendly way to get assistance with technology problems. Chatbots can provide instant support, working through issues step by step and seamlessly connecting to a human agent when needed, making IT help lighter and easier for everyone.
That's where Zendesk's service desk chatbot is invaluable; imagine that teammate who is reliable and online all the time, who never takes a break, and who likes to do the repetitive things. Here's exactly what the bot does right away:
- creates a new ticket,
- assembles the required information from the user,
- sends relevant help articles,
- can even resolve the issue before anyone on the support team has to get involved.
This ultimately frees up the actual support staff to deal with the more challenging issues. Honestly, it's like having a super-efficient assistant that's working for you all day, which is great when you're trying to scale support but are not willing to feel like you're drowning in the process.
Standout features
- 24/7 automated support: What I love about Zendesk's chatbot is that it helps me and the support team 24/7! Whether it's the middle of the night or the weekend, it's available to answer questions and help solve problems when no human agents are available to assist. That's huge in taking some of the pressure off the support team.
- NLP technology: It also understands what people are asking through some very advanced natural language processing, and the more it interacts, the better it gets at understanding what users mean. This makes the entire support experience better with each interaction.
- Omnichannel capability: And what a bonus, it works everywhere, such as on the website, inside an app, or even through email, Slack, WhatsApp, or Messenger. No matter where someone reaches out to you from, they are getting help instantly.
Pros:
One thing I am impressed with is that Zendesk's chatbot captures all the right information upfront, such as your email and the reason or issue you are reaching out about, so there isn't back and forth on any of it. Then it will take the information and, using AI, send you a request to the right person or team, so you should be getting help faster, much more accurately and efficiently, saving you and everyone else a lot of time!
Cons:
One of the drawbacks I have identified with the Zendesk IT help desk chatbot is that it lacks some of the more advanced automation and generative AI features. It does not use GPT-style responses like some other tools, nor does it have smart deflection built into its live chats yet, which makes it seem less cutting-edge and capable of providing truly intelligent support.
4. Zoho Desk
Zia, Zoho Desk's AI chatbot, is like having an intelligent virtual assistant embedded directly in your IT help desk. Zia is available 24/7 and can instantly answer questions over your website and messaging channels by leveraging your knowledge base and generative AI.
Thanks to natural language processing, Zia handles conversations smoothly, takes action when needed, and knows when to escalate to a human. For support agents, Zia is a real time-saver; it auto-tags tickets, summarizes threads, analyzes tone, and pulls up relevant solutions to speed things up.
It even has real-time writing assistance to polish responses. The setup is easy, integrating seamlessly with no unexpected AI costs. In addition, Zia is very private and has robust privacy controls that keep all information secure while providing immediate and personalized professional IT support.
Standout features
- Instant access 24 hours a day: As a personal assistant to customers, Zia provides contextual, real-time answers on your website, chat, and messaging platforms using your knowledge base and generative AI to respond in a human-like way.
- Guided conversation interaction: Zia can connect to guided conversation, Zoho Desk’s low-code, self-service chatbot, and build context-aware conversational flows, allowing it to perform automated actions and get end-users moving toward resolution without agent intervention.
- Generative AI that enhances agent effectiveness: Zia summarizes ticket threads, detects ticket tone, subject auto-tags tickets, suggests relevant solutions, and helps agents write or improve replies, all from within their workspace, making them more effective at brief responses and service level, response priority, and quality.
Pros:
Zia is working as a writing assistant, acting with real-time feedback on grammar and readability, scoring responses, and helping agents quickly edit or rewrite messages to keep communication clear and professional.
Cons:
One disadvantage of the Zoho Desk chatbot, Zia, is that it does not learn based on real-time agent replies or tickets. Some artificial intelligence systems learn to improve themselves by adapting to previous interactions, but Zia does not improve its conversational style or responses by learning new agent-customer chats.
5. Tidio
The Tidio chatbot consolidates messages from live chat, emails, forms, and social media into a well-organized and manageable dashboard, enabling me to efficiently manage, assign, and follow up on tickets and support without breaking a sweat.
Tidio even has smart ticketing to collect requests, prioritize urgent requests, and automate repetitive tasks with AI. I was able to set up the Tidio bot in under 10 minutes, and it connects with over 120 apps, integrating seamlessly with the tools I already use every day.
Best of all, Tidio is very affordable and doesn't require an entire team to respond faster, ensure customer satisfaction, and leverage the latest AI technology to stay relevant.
Standout features
- Unified support automation: Respond to all of your customer conversations from any channel, live chat, email, support forms, or social media (Instagram, WhatsApp, and Messenger) in an all-in-one inbox that puts it all in one place without the extra work.
- Omnichannel ticketing: Omnichannel ticketing makes it easy to convert every customer message into a trackable support ticket, which is simple to assign, prioritize, and track.
- Lyro Agent AI: Lyro Agent AI is an added layer of intelligent automation, enabling you to use your business-specific knowledge to develop human-like responses for customer inquiries and resolve 70% of standard questions automatically.
Pros:
Gain valuable insights with actionable analytics on response times, customer satisfaction (CSAT), and agent performance. Leverage real-time data to enhance service quality and deliver better support outcomes for your customers.
Cons:
The lack of integration between the AI-powered Lyro and chatbot Flows limits the ability to combine intelligent automated responses with rule-based chat flows.
6. HubSpot
The HubSpot IT Help Desk chatbot is a virtual assistant powered by AI that streamlines customer support across HubSpot Service Hub. It is designed for use by both external customer service and internal IT teams, and it will handle common enquiries via automated responses, pull information for support tickets, and ultimately harness the resources in HubSpot's solid CRM.
It will be available 24/7, providing instant responses based on knowledge base content, qualifying leads, scheduling appointments, and routing complex issues to human agents when a solution is not available. Its no-code visual workflow builder makes it incredibly easy for anyone to set up, even if they are not very technical. The workflow can be developed using templates, along with drag-and-drop logic.
HubSpot’s chatbot is integrated with the centralised CRM, meaning every conversation is logged and there is always user context available. Companies can analyze chat interactions and ticket history to gain better reporting & analytics from chat. For IT help desks, this results in faster resolution times, reduced manual effort, and an enhanced support experience for employees requiring technical support or reporting an issue. The chatbot can also be utilised through all channels, including web and social channels, strengthening support across digital touchpoints.
Standout features
- Integrated CRM: The chatbot seamlessly pulls user and company data from HubSpot CRM, resulting in highly personalized conversations that reflect users' history, past tickets, and engagement data. Also, every interaction is tracked for easy follow-up and reporting.
- Maintain consistent service levels: The bot automates ticket creation and will ask qualifying questions to improve automation and intelligent ticket routing, where the bot uses intelligent routing to assign tickets to the appropriate IT personnel by making decisions based on existing information either through defined rules or priority or by using an intelligent skill set—this can save lots of time and reduce bottlenecks.
- Multi-channel deployment & no-code: Utilising the intuitive drag-and-drop chatbot builder, templates for common use cases (to use a knowledge base lookup, offline support), and other deployment options for website chat and third-party sites (integration into Facebook Messenger). All organisations can launch their IT support bots quickly, without coding capabilities.
Pros:
- Immediate resolution of common IT and customer service questions results in faster response times and ultimately higher satisfaction.
Cons:
- The chatbot and ticketing tools perform best when your organisation is all-in with HubSpot. Integrations with knowledge bases outside of HubSpot or within another ITSM tool may not be as seamless.
7. Moveworks
It's times like these that you realize Moveworks is like your super intelligent in-house tech support employee that makes your support at work a breeze! You don't have to deal with slow manual processes. I connect via Slack, Teams, or email to troubleshoot IT issues, discover resources, and handle lower-priority tasks. Moveworks natively integrates with pre-existing systems, including ServiceNow, Jira, and Workday.
Whether I need a credential reset, onboarding software, or hardware, Moveworks now resolves my issues, typically autonomously, then forwards delicate topics to humans.
Additionally, it supports over 100 languages, making it a valuable asset for any team. It's secure, simple to scale, and significantly speeds everything up, allowing IT to focus on what matters most while creating a better overall support experience for me.
Standout features
- AI-driven self-service and automation: Moveworks allows employees to resolve IT queries independently, using natural language requests. Moveworks automates routine tasks, such as resetting passwords, providing access, and troubleshooting, which reduces ticket volumes and allows IT teams to spend more time on critical projects.
- Advanced ticketing and intelligent routing: Moveworks integrates with ServiceNow, Jira, and others to streamline and route support requests to the appropriate teams or agents. It takes away the guesswork by providing all the context for agents to resolve queries accurately and quickly, and can also manage escalations when queries become complex.
- Identity and access management: Moveworks streamlines routine access and provisioning requests, ensuring employees receive the necessary tools and permissions quickly. This not only boosts productivity but also ensures smooth and hassle-free security compliance.
Pros:
The bot manages the logistics of hardware items, such as onboarding or offboarding laptops and refresh cycles. It has also helped us in the hand-off of incident response relating to security through sending alerts related to outages, managing incident responses, and monitoring login activity, essentially taking that off my hands as well as ensuring things run smoothly and securely without my involvement.
Cons:
If there was one downside for me of the Moveworks IT help desk chatbot, it was the possibility of complicated organizational setups.
8. Workato
Workato's IT help desk chatbot creates a convenient assistant experience within Slack or Microsoft Teams, and it is substantially easier to get IT help. Built using low-code or no-code tools, I can create and manage service requests, search our internal knowledge base, and even request my manager's approval directly within my chat app.
With its rich integrations with many common IT systems, it handles everything from ticket escalations, onboarding, compliance, incident response, and more seamlessly. To top it off, it comes with pre-built automation "recipes" so I can get it set up within minutes, and it allows the entire team to get support faster. All in all, it makes getting IT help much more efficient and user-friendly, allowing me to resolve many common issues on my own without waiting for an IT person.
Standout features
- Tracking of service requests: I can create new service requests and track my service requests using either Slack or Microsoft Teams. This gives me a significant reduction in the time spent waiting on support and much better visibility as to what is going on.
- Knowledge base search: If I have a simple question about IT, the bot allows me to search our internal knowledge base in real-time, which gives me the opportunity to solve the issue myself rather than submitting a ticket likely.
- Automated approval workflows: If I need software approval or equipment purchase approval, the chatbot enables our approved managers to approve me directly in the chat, significantly speeding up the process.
Pros:
Workato IT help desk chatbot understands what I ask it - its smart language engine captures and understands basic language. That means I am chatting naturally and smoothly, making it quick and easy to get help.
Cons:
One weakness of the Workato IT help desk chatbot is that, despite its powerful automation and integrations, it requires proper setup and some customization upfront to function properly.
9. ProProfs Chat
To streamline your IT help desk experience, consider ProProfs IT Help Desk Chatbot, a support assistant that, with purchase and setup, makes your IT help desk easy and fast. Every IT help desk ticket request, from any email, chat, or social media channel, is consolidated into a single inbox, allowing us to manage, assign tasks, and track tickets through a streamlined process.
AI takes care of frequently asked questions, engages with early questions, and summarizes support tickets where we deliver a solution rather than a response. This saves time. ProProfs includes 24/7 self-service solutions, allowing users to solve their questions depending on the knowledge base. We can share inboxes, track performance, and have easy integrations to allow us to provide personal and impactful support while holding ourselves accountable.
Standout features
- AI-powered automation for speedy responses: ProProfs’ chatbot automates the response to FAQ queries, recommends answers, and even generates ticket summaries. This speeds up the whole support process and simplifies things for the team.
- 24/7 multichannel support: Whether via chat, email, or Instagram DM, we get all messages in one place. This means we can manage support through a single dashboard and ensure 24/7 support because there is no need to switch applications.
- Integration with knowledge base and ticketing: Most importantly, the chatbot feeds our knowledge base, so users can solve queries themselves anytime. If something still requires attention, the chatbot can convert that query into a ticket and assign it appropriately, super simple!
Pros:
Provides a comprehensive report and analytics to monitor agent performance, customer satisfaction, and recurring support issues. This is extremely helpful for identifying opportunities for improvement, as well as enhancing the overall support experience.
Cons:
One drawback of the ProProfs IT help desk chatbot is that it does not have skill-based routing capabilities. It simply assigns the tickets to the next available agent rather than to the agent who is best suited to complete the ticket.
Benefits of IT help desk chatbots
IT help desk chatbots have made my life easier. They can manage the never-ending stream of tech-related issues, like login issues and setup issues, without me having to lift a finger! They are fast, always available, and way more efficient than waiting for a human to respond to every little request.
The support we've received since integrating this platform has made it a smoother operation, allowing the IT team to spend less time on traditional, repetitive tasks. I don't know how we did it before. If I were to identify the top benefits of implementing IT help desk chatbots, they would be as follows.
1. 24/7 accessibility
One of the most enticing aspects of IT help desk chatbots is that they are available 24/7. It doesn't matter whether it is day or night, or the fact that the supporting staff is logged on. If something goes wrong at two o'clock on a Wednesday night, I just need to message the chatbot and receive assistance instantly. It is like having tech support on standby all the time.
2. Overall cost reduction
The aspect I admire most about IT helpdesk chatbots is the potential savings a company can achieve. The chatbot can resolve many common tech issues, eliminating the need for a large group of people to answer them all. So, money is saved on the salaries of additional people, the time spent on support hours, and dollar savings were realized while maintaining the value of support.
3. Providing multilingual options
The beauty of IT help desk chatbots is also the fact that they can speak to you in many languages. This means that, regardless of the language and your background, the chatbot speaks your language. I don’t have to worry about being misunderstood or waiting for a human that speaks my language; it just switches and replies. It makes the support feel much more human and inclusive.
4. Consistency
What I value most about IT help desk chatbots is their consistency. No matter when I reach out or who I talk to, the responses are always precise, accurate, and easy to follow. I don't get confusing or different answers, as I sometimes get with different humans. The bot will dispense the same useful information every time, which sure eases the burden.
5. Speed
My favorite thing about IT help desk chatbots is their speed. The days of waiting in long lines or getting transferred from team to team are over. I simply enter my issue and then immediately receive answers or step-by-step assistance. The time it saves and the hassle that is eliminated are incredibly worth it.
Chatbots v/s AI assistants. Who serves the goals?
Chatbots and AI assistants have distinct features that help us achieve success in different ways, depending on our goals. Chatbots provide efficiency. They provide consistency through flowing conversation and repetitive task management, such as answering frequently asked questions, resetting passwords, directing support tickets, etc.
The goal of chatbots is to create efficiency and reduce our workload by automating regular interactions. They will guide you through a flow and provide rapid and consistent responses, making them ideal for customer support, IT help desks, and primary service functions. AI assistants are highly sophisticated and responsive compared to chatbots. They are smarter, more flexible, and will normally harness many different services and systems.
AI assistants and chatbots are both intended to assist us with productivity and decision support, whether it's managing a schedule, drafting an email, summarizing a report, or generating a response to a multi-step question. AI assistants are more context-aware, adaptable over time, user-agile, and user-sensitive in scaling in-use solutions.
So, who achieves the goals better? It depends on the goal. If the goal is to reduce manual effort, speed up response time, and manage large amounts of routine requests, then chatbots are a good option. If the goal is to improve complex workflows, improve productivity in knowledge-based work, or create a more interactive and flexible experience, then AI assistants are extremely useful. In many circumstances, the most productive approach is to use both in combination: chatbots for volume and AI assistants for depth and complexity.
IT Help Desk chatbot use cases
IT help desk chatbots utilize IT resources to assist employees in streamlining support by handling various front office tasks, including password resets, software issues, and answering basic IT inquiries. Chatbots help employees create and track support tickets, walk them through step-by-step troubleshooting, and, when necessary, escalate complex challenges to a human agent to ensure the situation gets resolved promptly for the person needing IT support and fewer delays for others needing support. Apart from the aforementioned use cases, some of the other top use cases of IT help desk chatbots are listed below for your reference.
1. New employee support
Starting in a new role can be stressful, but the information technology help desk chatbots have made the onboarding experience much easier. After starting this job, I had many questions about setting up my accounts, accessing tools, and troubleshooting minor technical difficulties.
The chatbot was available to assist me at any time. The chatbot provided me with clear information in real-time, assisting me whenever I needed it. The chatbot was like having my tech support for everything I needed to learn, which helped to minimize the feeling of being overwhelmed and helped me save a considerable amount of time in the first few days of being onboarded.
2. System status
There are times when I simply want to know if it’s a system down or if I’m having an issue, and that is when IT help desk chatbots can be helpful. Rather than emailing and asking everyone, I just ask a bot if a service I use is up. It tells me the status of the system in real time, alerts me if a service is still down, and lets me know if there’s scheduled maintenance on a particular element. It’s very useful and has saved me from wasting time trying to fix something that’s already being addressed. Seriously, it’s like getting instant updates and details behind the curtain on everything tech-related.
3. Checking into account issues
Whenever I have a problem with an account, whether I’ve been locked out, forgotten my password, or can’t access something, I simply go to the IT help desk chatbot. I receive instant help, eliminating the need to wait for a response through the ticket system. The chatbot will either guide me through the fix or send me to the appropriate steps or a team if it’s a more serious problem.
It’s much quicker than the traditional method for troubleshooting an issue, and it eliminates any stress associated with dealing with access issues. Truly, having the availability of a chatbot to sort out account issues saves me so much time and angst!
4. Software installation support
In the past, installing new software was always a pain. What version do I need? Where do I download it from? And do I even have access? Now, if I need to install something, I just ask the IT help desk chatbot how to do it, and it either sends me the link I need, step-by-step instructions, or checks my permissions. No more guesswork and worrying that I missed something in a confusing document. In one stroke, I have a little tech support assistant that is all-knowing about what I can install. It saves me time and eliminates the hassle of figuring everything out myself.
5. ID verification
ID verification can be a pain, especially when I need quick access to a system or have something important that requires a reset. This is when the IT help desk chatbot comes in, awesome. Rather than having to fill out a lengthy form and wait a short eternity for IT, I can instead initiate the verification process through the chatbot. The chatbot asks me a couple of quick questions or takes me through a secure process to verify who I am. It is quick, easy, and a lot less painful than waiting on someone. It is very rewarding to be able to do something that speeds up the process while making sure that the process is still secure.
How to create an IT Help Desk chatbot?
Creating your IT help desk chatbot on Copilot.live is simple and consists of just four simple steps, which I now detail below.
Step 1 - The first and most important step is to navigate through Google SERP and find us on Copilot.live and sign up for free!
Step 2 - The second step is to check out the setup guide that we have discussed in depth on the dashboard; this will help you develop your chatbot with us.
Step 3 - In the third step, there is configuration, and configuration itself is broken into 2, zen-step tone and style. In this step, you can also select your brand logo and configure a brand color that suits your brand style.
Step 4 - This step will enable you to add sources and knowledge to your chatbot. The integrations option enables you to add relevant data to your chatbot, which will ultimately assist the bot in answering your clients' queries.
Step 5 - Another crucial step to take before launching your chatbot is to test it thoroughly. Well, of course, right? Please test everything you can before launching your chatbot for use. You want to launch your chatbot with confidence! When you have verified that it performs as you expected, you are good to go.
Step 6 - The final step involves continual monitoring and providing regular updates.
Do you still have a question about building your chatbot? For a more detailed walkthrough on how to create an IT help desk chatbot, I have provided a step-by-step guide to help you build your chatbot.
Conclusion
Looking into the future, it is clear that the need for IT help desk chatbots has never been greater. We are light-years away from the time when chatbots could only handle basic questions. They can now help me complete complex actions and are integrated into numerous tools, and provide specific support that takes my role and past issues into context. The best part is that they will continue to improve with developments in AI and machine learning.
