These days, savvy brands aren’t just using chatbots for small talk—they’re putting them to work as top sales reps. Pizza My Heart’s Jimmy the Surfer hooks you up with personalized pizza recommendations and seamless texting-based ordering, while industry giants like Uber use chatbots to book rides, share fare estimates, and track trips, all through WhatsApp.
I stumbled upon Sephora's smart makeup assistant bot that asks you a few questions about your beauty vibe, before providing you with product suggestions - to maximize conversions with curated recommendations. Everything from booking and selling with chatbots to upselling and follow-up, these bot-powered experiences show what so many smart companies are recognizing, that chatbots can be their best salespeople.
I’ve spent some quality time chatting with the best AI bots out there to put them to the test. You’ll find a bit of everything here, from the top sales chatbots that several top brands implemented to the benefits of sales chatbots and how we as an organization can help scale through them. And if none of them quite hit the mark, I’ve even included how you can build your own sales chatbot with us, where no prior coding knowledge is required.
While the flood of new chatbot releases has slowed, the existing ones are adding more and more impressive features. By the time you read this, there's a good chance they’ve already added new tools or models, which, honestly, is pretty exciting! So, let’s get you through.
Top 15 sales chatbot examples at a glance
Top 15 sales chatbot examples
I’m diving into the top 15 sales chatbot apps—covering everything from banks and retailers to restaurants and more. Whether you're a coffee shop or a financial giant, I’ve pulled together the best of the best that you’ll actually want to try. And yes, I have personally tested and experienced the whole journey of these brand chatbots. I will share my experience and thoughts.
1. GoFynd
First things first for me, I will begin with GoFynd. So, GoFynd is an online mail-order company founded in 2012. They sell apparel, accessories, and footwear for men and women. Their headquarters are based in Mumbai, and they have been highlighted as a case study at Harvard Business School. They were included in Fast Company’s 2022 list of Top 10 Most Creative Companies in the Asia-Pacific Region. That’s some achievement.
Fify is their sales bot that drives customer engagement across multiple digital properties and increases conversions. Another exciting feature I discovered while using Fify is that it answers frequently asked questions (FAQs) from sellers regarding orders, inventory, returns, and payments.
Standout features
- If Fify is unable to resolve the issue during the initial interaction, it will escalate the inquiry to human support.
- Fify can submit a support ticket or can direct you to live chat or email support.
2. Uber
The second brand chatbot that made it to my list is Uber. We all know that to improve the user experience for their customers, Uber has implemented multiple AI-driven chatbots to enhance the efficiency of each job. In October 2022, Uber partnered with Infobip to implement an AI-powered chatbot in the New Delhi NCR area for customers who could book a ride using WhatsApp. This unparalleled experience, WhatsApp to Ride (WA2R), stood on Infobip's bot-building system, and it was designed to give customers an effortless and informational booking experience and a way of giving feedback.
COTA (Customer Obsession Ticket Assistant) is one of the primary recognized chatbots that Uber built back in 2018. COTA utilizes machine learning (ML) and natural language processing (NLP) to support customer support representatives, capturing the agent's experience in resolving customer problems, obtaining accurate answers, and identifying when a support ticket has been escalated.
Standout features
- COTA automatically categorizes support tickets and recommends correct responses using machine learning.
- Helps speed up issue resolution and streamlines workflows.
3. Lemonade
As I discuss the brands whose chatbots I have personally tested, I will next examine an insurance company that has implemented a chatbot. Women rule the world, and so does Maya, with her ever-smiling face. I liked her because she helped me. Lemonade is a renter, pet, resource, and car insurance company.
Returning to the point, Maya, the AI-powered chatbot developed by Lemonade Insurance, is the cornerstone of the company's distinctive digital offering. Like any other chatbot, Maya uses NLP and machine learning technologies. At its core, Maya is a simplified consumer experience that disrupts existing insurance approaches and reconfigures the benchmarks for ease of use. Maya enables a request for insurance coverage in as little as 90 seconds and can be availed in English and German.
Standout features
- Maya identifies risk and insurance requirements and designs a bespoke insurance policy by conversing with policyholders in a conversational interface.
- By integrating publicly available data from multiple sources, Maya can notify users if there are threats affecting other customers, such as natural disasters, that may prompt them to take action.
4. Domino's
Our favorite pizza joint, Domino's, too, has installed chatbots. And, no prize for guessing, we have all spoken with him. I have personally spoken for an eternity. The implementation of the chatbot has helped customers like me get clarity on their orders. I mean, how long can someone actually wait after placing a margherita pizza order? Right?
Dom, the AI sales chatbot for Domino's, allows customers to order from the Domino's company site, mobile app, and social networks (Facebook Messenger too). In addition to providing customers with live updates on the status of their order, from preparation to delivery, the live feed enhances the customer experience. It reduces the number of customer service call-ins they receive.
Standout features
- Domino's chatbot utilizes AI and machine learning technology to offer personalized menu suggestions to customers, tailored to their previous ordering history and preferences.
- The overall sales for Domino's have increased now that this chatbot can handle the entirety of customers' questions 24/7 in real-time, increasing overall customer satisfaction while improving operations and efficiencies.
5. IKEA
In 2021, Billie was live with the Ingka Group which is the largest retailer of IKEA. Billie uses NLP and AI to assist customers who want to figure out more about a product, track their orders, and to answer any questions they may have regarding a design consultation.
Billie provides access to customers every single hour of every single day, no matter where they are in the world, and can handle multiple customers simultaneously, allowing clients to respond more efficiently to their customers on time. In addition to resolving ~47% of all customer inquiries between 2021 and 2023, Billie interacted with around 3.2 million customers and saved IKEA ~$1.48 million.
Standout features
- A feature of Billie that impressed me while working with it was it was able to alert transitioning to a human advisor for complex inquiries, providing customers with the assurance that their dual expectations of AI and human impact were always satisfied.
- IKEA will keep gathering and tracking customer feedback on Billie's performance and using that information, and relevant data analytics, to improve Billie's training and update the chatbot as the expectations change.
6. KLM Royal Dutch Airlines
Back in September 2017, KLM launched BlueBot—or “BB”, an AI sidekick built with Google Dialogflow to make life easier for travelers. Instead of downloading an app, you can book flights via Facebook Messenger conversationally: BB asks where you’re headed, searches fares, and even handles payment, while staying friendly, helpful, and just a bit cheeky.
Subsequently, KLM added packing assistance through Google Assistant with a BB packing assistant that provides customized checklists outlined by destination, duration of trip, weather and visa or no visa. BB has a team of 250 agents and uses smart hand offs with CRM( content relationship management) so BB maximizes technology and human support.
Standout features
- Assists the user through the flight acquisition experience by asking for the destination, the dates and the number of passengers.
- Integrates with Google Assistant and offers packing suggestions customized to the destination, length of trip and weather.
7. Capital One Bank
Okay, this is one of my personal favorites. The chatbot Eno from Capital One is a cutting-edge AI personal assistant designed to deliver better customer service through real-time conversational banking. Capital One launched Eno in 2016, and it is the first natural language SMS chatbot developed by a bank in the US. In addition to Eno's various features, it is designed with a gender-neutral avatar and no specified race or age to facilitate an inclusive user experience.
The styling group from Capital One devised certain characteristics and personality traits for Eno, which even included backstory elements, to give users a series of individualized yet 'human' experiences to help foster trust and empathy.
Standout features.
- Eno has been deployed across many media streams—the Capital One app, desktop browsers, text messages, emails, and smartwatches.
- Eno monitors account transactions for suspicious transactions and notifies users in real-time with text or email alerts to keep tabs on fraudulent transactions.
8. H&M
H&M is a well-known global retailer in the fashion space. Recently H&M has added AI chatbots to their customer service efforts to help lift the shopping experience across multiple digital channels. The company started their chatbot efforts in 2016 and have evolved to implementing advanced virtual assistants and live chat options.
The implementation of Google Business Messages also began in 2020, which has allowed H&M to increasingly make it easier for customers to find help through Google Search and Google Maps.
Standout features
- H&M's chatbot provides customer chat across various platforms, including the website, mobile apps, social media spaces, and messaging apps like Google Business Messages.
- For elaborate or experience-related queries, the chatbot cannot help them; there is a simple transition to a live customer service agent within the same chat experience to ensure that the customer receives the help they require to resolve their issue or inquiry.
9. Mainstreet
Mainstreet Credit Union’s AI-powered chatbot, Mya, is a virtual assistant that is available 24/7 using the chat function on their website. Though the launch date of Mya is not specified, it is intended to help customers with general questions and find information on their website.
For specific questions relating to their accounts, members are advised to contact their financial advisor, branch, or a Mainstreet Experience Center live representative during business hours.
Standout features
- For more specific or complex inquiries, Mya will be able to guide the member to a live representative during business hours so members can get the help they need.
- Mya integrates easily into the website interface and is very user-friendly, which promotes a positive user experience.
10. Fullestop
Fullestop is not a brand at all; it is an AI Chatbot development company in India. Fullestop provides and creates AI based chatbot applications, or Shiva, for organizations in various sectors. Fullestop is leading the way with AI-powered chatbots that can easily customize and merge with existing customer functions and enhance the user experience for engagement with customers to perform and operate.
Fullestop has developed fully functioning AI chatbots by using extensive new technologies and platforms, such as AI/software and machine learning frameworks, NLP tools, cloud platforms, integration APIs.
Standout features
- Shiva, Fullestop's chatbot is built to engage users across diverse sectors including healthcare, education, retail and recruitment. Every industry has different challenges, and this is crucial in understanding what the client needs from the chatbot's functionality to support likely interactions with customers.
- The analytics tools provided by the Fullestop chatbot will be used to view the chatbot's performance, track and scope key metrics, and continually improve the monitoring of customer data and access behavior.
11. Gymshark
Gymshark is a sportswear company, based in the UK, selling apparel for men and women. Gymshark, founded by Ben Francis, commenced operations in 2012. Gymshark started as a screen-printing business in a garage in Birmingham, UK. It has grown to employ 900 staff, has 18 million followers across social media, has worldwide customers in 230 countries, and has 14 online stores.
Standout features
- The chatbot uses AI capabilities to suggest products based on customers' desires and browsing habits to enhance the customer journey and increase the conversion rate.
- The chatbot accommodates live order status updates and interacts with the customer during the return process to allow a seamless experience during the customer's post-payment journey.
12. Huel
Huel, launched by Julian Hearn, started in 2015 and stems from the words "fuel" and "human." Huel's intention is to provide power food that contains all the nutrients humans need to survive without affecting the lives of any animals or the environment. Huel offers plant-based nutrients such as oats, flaxseeds, coconut, and sunflower to create its nutritional supplements.
Standout features
- Reduces response times and lessens the load for human agents by automating repetitive work.
- Enables Huel to refine its support processes by offering insights on customer cases.
13. Absolute Collagen
Absolute Collagen is the byproduct of a private passion project from Maxine Laceby and her daughter, Darcy, a co-founder. Absolute Collagen was launched in 2017 but is now the fastest-growing collagen brand in the UK.
Standout features
- With the Absolute Collage chatbot, customers can have live and real conversations to assist them with inquiries.
- In the event the customer’s inquiry is not resolved during the live chat, the chat can be turned into an email ticket.
14. Allbirds
Allbirds is a premium shoe and clothing brand geared towards men and women. It was co-founded by Tim Brown and Joey Zwillinger and launched in 2016. Allbirds aims to offer a breezy, easy-to-wear design together with comfy shoes and apparel.
Men's clothing, women's clothing, and new arrivals are the three main categories from which customers can choose. The company supports sustainability and simultaneously conducts carbon offsets.
Standout features
- Allbirds provides live chat support with certain operating hours. Users can communicate in real-time with a support agent to get a quick answer to a question.
- Allbirds offers users the interaction with its chatbot through social media, including Facebook Messenger, when customers wish to communicate directly.
15. Condor Cycles
Founded in 1948, Condor Cycles is the most trusted, handmade bike and bike frame brand in the UK. Monty Young founded Condor Cycles with bespoke bicycles that have been seen on the bikes of trailblazers and heroes in cycling history, including Tom Simpson, Bradley Wiggins, and Tao Geoghegan Hart. Condor's heritage features a commonality with the Tour de France and the Olympic Games.
Standout features
- Condor cycles chatbot supports for inquiries during and after their operating hours.
- The chatbot helps with several routine questions, such as, "Where is my order?" "Can I modify my order?" and "When can I expect a refund?"
How can Copilot.live prove to be the best solution?
Am I being biased? To a certain extent, yes, but I have reasons. It is indeed a truth that several large sales chatbot platforms offer various services that feature competitive tasks when judged by a specific parameter. However, we at Copilot.Live promise to be your one-stop destination for all your searches regarding your sales chatbot.
I will share some of the key factors that make our brand your next choice, as discussed below.
- Easy Bot Creation: I can vouch for the fact that with Copilot.live, you can create chatbots the way you want them to be. You can use AI to create one instantly, start from pre-built templates, start from scratch, or just import an existing bot that your friend shared.
- Deep Customization: You can easily customize the look and feel of your chatbot with pre-made themes or complete control over fonts, colors, and UI elements. The Persona tool allows you to define tone, behavior, and response style to match your brand voice.
- Multiple Ways to Interact with Chabot: Unlike most platforms, Copilot.live allows text + voice interactions, allowing users to have real-time AI-powered phone calls for a truly conversational experience if they don't want to keep pressing their keyboard keys. (Something that no other chatbot solution provider offers.)
- Different channels: The system requires the ability to embed your chatbot into mobile apps with an SDK, so your chatbot could be used on a website, with WhatsApp, over the phone, or via special public URLs.
- Language support: The system offers the ability to speak to your massive client base from many countries and regions using over 50 global languages.
- Customizable training sources: Your Copilot chatbot can be trained on knowledge from multiple sources, including connections to websites, Notion, Google Drive, Git, REST APIs, documents (e.g., PDF, DOC), etc.
- Easily Integrated: Easy connections to your tech stack. We allow for seamless connectivity of your data and workflows to integrate them across platforms and channels with Copilot.live.
Top 5 benefits of sales chatbots
The list of the top 5 benefits that brands can incur with the implementation of sales chatbots is discussed below for your reference.
1. 24/7 accessibility
Customers always expect to experience fast service, particularly at peak times or busier times. With the introduction of sales chatbots, wait times are significantly reduced by exposing consumers to immediate response times. Chatbots can provide global, 24/7 availability at the customer's choice and convenience, even if agents are offline, since they never sleep.
2. Providing multilingual support
With the advancements of science and technology, consumers can purchase goods from anywhere across the globe. Thus, removing communication barriers is essential to providing a positive customer experience.
Customers who speak different languages can receive multilingual service from chatbots. Sales chatbots can either ask the user what language they prefer at the beginning of a session or use AI to guess the language based on user input.
3. Provide consistent support
Regular customers almost never speak with the same customer service representative twice. Customers may encounter discrepancies when interacting with support teams due to the fact that agents differ in their degree of training and experience.
Sales chatbots are designed to offer rational advice regardless of the length of the conversation or the customer's behavior. AI can provide a sympathetic customer experience in the event of a rude or dismissive consumer by identifying and reacting to language that conveys dissatisfaction or rage.
4. Deliver omnichannel support
Consumers engage with brands through a multitude of channels—social media, messaging apps like WhatsApp Business and Messenger, email, and the phone. You could use bots for common inquiries over email, your website, Slack, and other chat apps to get the jump on your competitors.
Connect interactions and provide a consistent, seamless experience by integrating your AI chatbots with the rest of your software stack. On their preferred channel, your consumers will receive the responses they want faster.
5. Collect client feedback
Chatbots can be set up to ask for client feedback at the very end of a conversation. The bot can evaluate how the support conversation ended by sending one survey question in the chat box. The client will be given the option of including a written response for any additional comments along with choosing between one and five stars for their overall rating.
Chatbots can be set up to offer incentives, such as discount voucher codes or special offers, to encourage client participation in the survey and gain their feedback. Businesses might also analyze the interaction logs of the chatbot for the purpose of identifying issues, FAQs, and the most popular features and products.
How to implement a sales chatbot?
The process of building a sales chatbot at Copilot.live should be as easy as four steps that include visiting the website and registering for a free account, naming and personalizing your chatbot, training it, and finally testing and deploying it.
Note: You can develop your sales chatbots by following the previously mentioned procedures. You can get in touch with us on Copilot.live if you want to create a chatbot for banking, dining, customer support, or any other purpose.
Conclusion
In conclusion, sales chatbots have been used in the real world in ways that have been effective across a diverse set of industries, from e-commerce and SaaS to real estate and finance. Companies from Sephora and H&M to Zillow have employed chatbots to make more personalized product recommendations, provide a better customer service experience, and accelerate lead qualification; the list goes on.
Going into the future, we can expect sales chatbot trends to shift from using scripted responses and basic automation to generative AI and natural language processing capabilities that will once again allow chatbots to engage in more advanced, interactive, even human-like conversations and changes that can shift in real time based on the users' conversations and/or behavior.
With businesses increasingly investing in the digital transformation journey, sales chatbots are propelling at an increasing pace not just into something more sophisticated, but something that enables a wealth of previously imagined features, such as hyper-personalization, voice, multilingual capabilities, and more, capable of commanding sales transactions in a global omnichannel context
