To many of us, the basic concept of chatbots is still blurry and vague. Many think that chatbots are restricted to just communicating with their customers. However, that is partially true; the whole point and significance of having a chatbot differ completely from what is said.
Chatbots have been implemented across many segments and sectors, such as banking, education, retail, e-commerce, aviation, infrastructure development, and so on. These chatbots offer a range of tasks, such as informing clients about product delivery status, making product recommendations, offering personalized service, and so on.
Facts & Figures
As per a study by Intercom, the sector-wise chatbot implementation has been categorized below.
• Sales: 41%
• Support: 37%
• Marketing: 17%
• Others: 5%
Now, coming to the point of chatbots helping customers with delivery updates. You know what they are known as? They are called order processing and tracking chatbots. In this blog, I have shared some top platforms or companies that build order processing and tracking chatbots, their benefits, the implementation process, and many other associated topics.
I curated this blog after spending considerable time researching chatbot websites, research papers, chatbot blogs, and so on. I have tried articulating the whole concept in a nutshell through this blog.
Although it is humanly not possible to scribble down everything into one blog, for that, I would recommend you visit us on Order Processing and Tracking Chatbots, wherein we have discussed in detail the factors that benefit us, their use cases, and examples.
Order processing and tracking chatbots at a glance
Tabulated below are the top order processing and tracking chatbots, along with their salient features and their clientele.
What are order processing and tracking chatbots?
Let’s start our journey into order processing and tracking chatbots with the basics what exactly are they? Simply put, these chatbots assist customers in tracking the delivery status and current location of their purchased items.
They can automatically place orders and engage with clients, minimizing the need for human involvement. Order processing and tracking chatbots are primarily used in the e-commerce and logistics industries. They offer real-time updates about a customer’s order status.
Top order processing and tracking chatbots
Coming to the most crucial section of the blog, the top order processing and tracking chatbots. The aforementioned glance table has already discussed the names and their salient features. In this section, I will elaborate on these chatbot platforms and discuss their features and benefits so that, in the future, when you plan to build your chatbot, you know where to go!
Facts: According to a study by alltheresearch.com, the global chatbot market is expected to reach $14.9 billion in 2027 from $3.2 billion in 2020.
1. Copilot.live
.webp)
Launch Year: 2024
Copilot.live is a top-tier chatbot platform that delivers a personalized and interactive experience for both existing and prospective clients. It enables the creation of AI agents that emulate human-like interactions. One of its standout features is its adaptability it can shift the conversation flow based on the user's intent.
This flexibility allows for more engaging and enjoyable interactions, ultimately helping to boost customer retention. The chatbot's tone and behavior can be adjusted to suit any conversation’s context and requirements.
In addition to conversational features, Copilot.live supports tasks such as form creation, workflow automation, and financial tracking. It offers product recommendations and simplifies access to a wide range of services. Whether it’s providing account information or suggesting the right phone or fashion item, Copilot.live handles it effortlessly.
Salient Features
- Copilot.live provides multilingual support, functioning seamlessly in over 50 languages worldwide.
- It can automate various tasks and facilitate smooth data synchronization.
- The chatbot’s appearance and tone can be tailored to suit the specific client it engages with.
- It enables natural, human-like interactions.
- When necessary, it can escalate conversations to live human agents.
2. Chatbot
Chatbots are compatible with platforms like OpenAI, Google Bard, and Bing AI. They have the potential to transform the customer experience by minimizing response times, lowering costs, and enhancing overall satisfaction.
One standout feature that makes chatbots highly competitive is their no-code setup businesses can build and deploy chatbots without any prior coding knowledge or reliance on third-party tools. Additionally, their ability to deliver fast and accurate responses sets them apart.
Moreover, the chatbot platform’s smooth integration with Shopify stores allows businesses to quickly display products and provide real-time order status updates, earning it the second spot on my list of top chatbot solutions.
Salient Features
- Leverage an open API to develop personalized chatbot solutions specifically for e-commerce businesses.
- Use chatbots to gather data and craft tailored customer experiences.
- Seamlessly integrate chatbots with existing messaging platforms like Messenger, LiveChat, Slack, Shopify, and others that are already embedded in the customer journey.
3. HubSpot Chatbot Builder
.webp)
Launch Year: 2017
The HubSpot Chatbot Builder is a one-stop destination for all your chatbot requirements, such as qualifying leads, booking meetings, providing customer support, and finally upgrading your one-on-one conversations.
With easy pre-fed templates and no prior coding skills requirements, HubSpot Chatbot Builder ranks 3rd on my list of top order processing and tracking chatbots. Through HubSpot Chatbot Builder, you can customize your chatbot to suit your brand image well.
Apart from this, seamless integration with your existing CRM system allows you to deliver friendly, human-like conversations along with personalized messages that are already fed into the system.
Salient Features
- Draw from information in your contact list and send personalized messages by connecting the platform to your CRM.
- The capacity to harvest data from publicly available URLs, e.g., product pages, or your knowledge base.
- Automatically collect lead information and add it to your database.
4. Chatfuel
.webp)
Launch Year: 2015
Chatfuel’s AI chatbot, Fuely, enables customers to handle essential tasks such as booking appointments, answering frequently asked questions, checking order and delivery statuses, recommending products, and capturing leads.
Fuely delivers round-the-clock customer support, can send unlimited messages, and dynamically adapts to user requests, making it highly responsive. As Chatfuel is an official WhatsApp API provider, users receive the verified green badge upon successful authentication.
With personalized messages like, “Hey Kelie, your new jacket is back in stock,” or “Hi Steve, we’ve found sneakers that match your hoodie—interested in checking them out?” Chatfuel enhances customer interaction and drives higher sales.
Salient Features
- Over thirty templates are provided beforehand for free usage.
- Automatically route clients from ads or direct messaging to your communication channels.
- CRM added to qualify and sort leads.
- Integration with Google Sheets, Shopify, Zapier, and other platforms.
5. Tidio
Launch Year: 2013
Tidio ranks fifth on my list of top order processing and tracking chatbots, thanks to its ability to respond to customer inquiries within six seconds and resolve up to 70% of queries in multiple languages.
Beyond these capabilities, Tidio also excels in offering live chat and help desk features. With the Tidio chatbot, you can engage with customers in real time, monitor the websites they’re browsing, and boost sales through personalized product recommendations.
Salient Features
- Send data to your other platforms with e-commerce chatbots.
- Analytics monitors important metrics.
- Manage tickets and order management.
- Make personalized greetings for both new and existing clients.
6. ManyChat
.webp)
Launch Year: 2015
Ranked sixth on my list, the ManyChat chatbot is available across platforms like Instagram, WhatsApp, TikTok, Messenger, SMS, and email. From sending welcome messages to customers to driving sales, ManyChat covers a wide range of functions.
It enables businesses to respond to customer inquiries by sending personalized replies to comments and capturing contact information such as emails and phone numbers. In addition, it automates frequently asked questions for improved efficiency.
With a simple three-step setup, ManyChat delivers smart responses, offers 24/7 customer support, and keeps conversations well-organized with tagging features. It seamlessly integrates with multiple social platforms, including Messenger, Instagram, and WhatsApp.
Beyond these capabilities, ManyChat also supports sales and promotional campaigns, helps leads explore products, and guides customers throughout their entire online shopping journey. It even provides post-purchase support like processing refunds and sharing shipment details.
Salient Features
- ManyChat's e-commerce chatbots assist leads with product browsing.
- Offer sales and promotions, and assist customers throughout the whole online product buying process.
- Through ManyChat chatbot, you can also offer post-purchase support by helping with refunds or providing information about shipments.
7. Engati
Launch Year: 2021
So the first feature about Engati is that it helps you attract, convert, and keep consumers. It also lets you have smooth, relevant discussions on your voice, WhatsApp, website, and more.
Apart from that, the Engati chatbot also helps generate leads and enhance customer satisfaction by giving your users personalized engagement at scale. You can avail yourself of all this with your content library and marketing assets at your fingertips through Engati.
Apart from the aforementioned facts, the Engati chatbot also helps across all of your digital channels, automates defined customer encounters, FAQs, and lead qualification. It also offers immediate support and round-the-clock availability and empowers agents to handle complex conversations.
Salient Features
- You can effortlessly personalize your chatbot to suit your preferences and train it through quick, straightforward steps.
- This allows you to provide clients with a variety of channel options, including Meta, WhatsApp, and other websites where the chatbot can operate.
- Additionally, the chatbot supports access in multiple languages, ensuring broader reach and usability.
8. FastBots
Launch Year: 2022
With three easy installation steps, the FastBots chatbot is a simple and user-friendly AI chatbot platform. It can be integrated across multiple social media platforms, such as Instagram, WhatsApp, Messenger, and Slack.
At FastBot chatbots, you can choose between OpenAI GPTs, Claude 3.5, or Gemini at your convenience. Apart from this, another striking feature of the FastBots chatbot is its ability to import PDFs, TXT, DOCX, CSV, Google Sheets, and websites. Also, being multilingual, they have a built-in automated translation system through which all your clients can choose their preferred language for any conversation.
By enabling your chatbot to obtain contact information directly from users during discussions, FastBots makes lead collecting simple. All of the leads that have been gathered can be readily exported for instant reporting or interaction with your preferred tools, which adds convenience.
Salient Features
- Fastbots assists in branding your products effectively.
- It offers automated retraining capabilities along with access to updated chat history.
- Additionally, it enables data import from various channels for seamless integration.
9. Haptik
.webp)
Launch Year: 2013
If I start talking about the primary tasks performed by the Haptik AI chatbot, then the list will include operations such as information retrieval, analysis of customer review sentiments, product recommendation, and domain knowledge transfer.
You can experiment with top AI models such as Claude, GPT, and Llama through the Haptik AI chatbot to determine which one would be most appropriate for your business needs. Other than that, you can also interact with your customers on their preferred channels seamlessly by deploying your chatbot on web, chat, voice, and other channels.
Lastly, the most important aspect that Haptik makes sure of is that it supports more than 100 languages, which in turn allows you to overcome language barriers and have seamless global communication.
Salient Features
- Provide omnichannel support.
- Convert browser sessions into conversions.
- Frictionless AI-agent handoff.
10. Chatbase
.webp)
Launch Year: February 2023
Chatbase is a tool through which users can build AI chatbots using Google PaLM models or ChatGPT (OpenAI). It's usually utilized to build personalized chatbots that are trained on your data, including text, PDFs, and websites, without having to learn how to code.
Chatbase chatbots can also be used to train the bot on some content. You can copy-paste text, insert URLs, or upload files. The chatbot can also act as an iframe or widget, which can be employed to embed it on your site.
Salient Features
- Supports multiple connections, such as those with Slack, WhatsApp, and other apps (typically through third-party platforms).
- FAQ-trained customer service bots.
- Generating leads and personal assistants.
Use cases of an order processing and tracking chatbot?
Alright, it might take a little time to fully understand the concept, but you’ll get the hang of it soon enough. Now, let’s move forward. Have you ever thought about how order processing and tracking chatbots are actually used in real-world scenarios? How does the entire system work? At their core, the primary and most widespread application of these chatbots is client management.
Use case summary
Imagine one morning you decide to purchase a hoodie or sneakers on Amazon. You browse the site, select the product based on your preferences, and place the order that’s your part done. From there, the order processing and tracking chatbot takes over, keeping you informed about every stage, from packaging to shipping.
Rufus, Amazon’s chatbot, provides daily updates on your order's status, including its current location, estimated delivery time, and a detailed summary of the bill from your purchase. From the moment the order is placed to its final delivery, the chatbot effortlessly manages the entire process.
I hope to explain the use of an order processing and tracking chatbot. Now, I will share a few insights for better clarity and understanding. Some of the primary uses of order processing and tracking chatbots are as follows:
1. Resolve customer queries
Order tracking and processing chatbots can properly manage customer needs through conversational AI, which can comprehend and reply to user queries in real-time. Such AI-based chatbots can be made part of numerous platforms, from websites and apps to messaging applications, offering real-time customer assistance and potentially resolving a considerable percentage of customers' problems.
They can handle routine work and provide self-service, but whenever necessary, they can also transfer difficult problems to human agents. According to research by Adam Conell, chatbots can reply to as many as 79% of repetitive questions.
You can use your order processing and tracking chatbot in the following ways:
- Provide promotional codes, manage orders, promote products, keep track of customer feedback, and much more.
- E-commerce chatbots can be used to rejuvenate and enhance the customer experience in a store.
2. Create an interesting and interactive experience.
The best way to keep your customers coming back to you again and again is by providing them efficient service and keeping the whole process a satisfying and interesting one. Prioritize the user experience when creating chatbots.
You should make the chatbots easy to use, straightforward, and uncomplicated. Identify keywords, phrases, and context to make sure they know what users desire. In this manner, they will give precise and pertinent answers that meet consumer expectations. Apart from this, if a customer has been on a page for a long time with little action, the order processing and training chatbots can ask if they need assistance.
Ways you can use your order processing and tracking chatbot:
- Make recommendations based on the needs or preferences of the customer.
- Direct the customer to goods or services that best suit their requirements.
- Help boost conversion rates during the sales process.
3. Provide post-sales support
The most effective chatbots provide after-sales assistance that increases client happiness and loyalty. They respond to inquiries regarding refunds and returns, namely solving issues such as problems with orders and shipments, and others such as
- Bots can even offer helpful product advice and how-tos to help customers get the most out of their purchases.
- Customers can get the assistance they require whenever it is most convenient for them because chatbots are constantly on and available.
4. Gather customer data
Chatbots can create a comprehensive consumer profile by collecting data from the user. By using big data, bots and customer support can:
- Gain greater insight into clients, enhance the experience.
- Suggest goods or services that address problems.
- It takes time and effort to choose the best chatbot for your store.
Benefits of order processing and tracking chatbot for your business
The benefits help you understand the cruciality of incorporating order processing and tracking chatbots in your apps and websites. So, the top 5 benefits of implementing an order processing and tracking chatbot, according to me, are as follows:
1. Increased customer trust
A company that provides accurate and timely order tracking solutions is essential for winning customer trust. In today’s fast-moving world, where immediate delivery is often expected, service providers are relied upon to ensure prompt product arrivals.
Order processing and tracking chatbots make it easier for customers to monitor their shipments and stay informed about their status. For instance, companies like FedEx and UPS offer detailed updates on a package’s journey from the warehouse to its final destination.
2. Reduced customer support costs
By offering customers convenient self-service features and reliable tracking systems, you can significantly reduce the workload on your customer service team. Today, most major e-commerce platforms like Amazon, Shopify, and H&M include order-tracking tools as standard.
With the use of order processing and tracking chatbots, customers can effortlessly check the status of their orders without needing to contact support staff for updates. Most importantly, these chatbot services are accessible 24/7 from anywhere worldwide, ensuring round-the-clock convenience.
3. Enhanced customer satisfaction
The satisfaction of your customer with the entire process of buying can be significantly increased when they have easy access to tracking the delivery time of their orders and examining every detail of their online shopping. For instance, Amazon provides extremely detailed package tracking details, including items such as the whereabouts of the parcel at present, the approximate time of delivery, and even information about the delivery team.
Here I would recommend that if you implement the same, your customers feel safe and included and enjoy an overall improved shopping experience with this transparency level.
4. Operational efficiency
With gradual advancements in science and technology, everything around us has become a readymade product, with the requirement for human intervention almost negligible, or, for that matter, zero.
You can implement the new and updated tracking technologies that are necessary for enhancing logistics and supply chain management's operating efficiency. Many e-commerce giants, such as Walmart and Target, have adopted such technologies to assist their customers and streamline internal processes, ensuring fast and efficient order completion and delivery.
5. Proactive issue resolution
This point is crucial for you if you are planning to start an online store or do anything else that includes shipping goods to customers. You must be fully aware that your company must be open and honest about order tracking. It will not only inform your customers about it but simultaneously enable you to detect potential problems within the delivery process that could become major issues in the future if not addressed early on.
For example, businesses like Zappos and ASOS send advance alerts for delivery delays or other problems, constantly updating customers. This ensures that any delivery issues are dealt with promptly and efficiently, improving customer satisfaction.
We, at Copilot.live offer all of the above-mentioned benefits for your chatbots to run successfully and help you achieve great heights in your business.
Websites that implemented order processing and tracking chatbots
With all the things discussed, let us move on to discussing what the top websites are that implement order processing and tracking chatbots.
1. Amazon
Amazon has driven bold advancements in AI by expanding its product development and investment efforts to meet surging demand and capitalize on the latest generative AI innovations.
By offering early access to Anthropic’s advanced models through AWS, Amazon is expanding its cloud services customer base and retaining critical AI talent and technologies that might otherwise benefit its competitors. This strategy reflects Amazon’s ambition to position itself as a leading force in AI by equipping generative AI developers with the necessary tools and support.
2. GoFynd
.webp)
GoFynd's order tracking and processing chatbot offers many essential features, including real-time order tracking, cancellation handling, and refund processing. From the moment an order is placed to when it’s canceled and refunded, GoFynd is committed to delivering a top-tier customer experience.
Our focus is on ensuring that orders are processed promptly and that customers enjoy a smooth and hassle-free product delivery experience. For returns, our reverse logistics partners facilitate the pickup process. Once a return request is approved on the platform, they will reach out to collect the product(s) from the customer.
3. Flipkart
.webp)
At Flipkart, where AI guides all its business processes, delivery routes get optimized frequently so that customers receive products in as efficient a way as possible. Yet another area where AI has had a great impact is address intelligence. At Flipkart, AI chatbots can read unstructured addresses and use machine learning algorithms to convert them accurately to particular geographic locations, enhancing last-mile delivery efficiency.
Besides that, the Flipkart chatbot also timely responds to any delivery requests set by its customers, whether that is rescheduling a delivery, cancelling an order, or, for that matter, even a refund. How often do people shop online? Have you ever considered that? Well, according to a survey by Oberlo, the trends for people shopping online in the US are mentioned below.
How to implement an order processing and tracking chatbot?
All said and done, we have reached the last segment of our blog, wherein I will help you understand how you can build your order processing and tracking chatbot with us at Copilot.live. The steps are simple and easy to understand, and most importantly, it is free. So come on and have a look!
Step 1: Visit the official website
.webp)
Open your Google SERP and visit our official website, Copilot.live and sign up for free!
Step 2: Customize your cha
.webp)
In the second step, you will be required to customize your chatbot. In this step, you can build your chatbot as per your company's image. So, if you have a friendly demeanor, you can go for an easygoing and informal chatbot; however, if your company is strictly a professional one, you can alter it likewise.
Step 3: Name and design your chatbot
In the next step, you input your information. You can use it professionally or on a personal basis—you have the choice! The second step is the same. After you have completed it, you train your chatbot so that whatever information and data you give it will be the response that it provides to your consumers and potential customers in the future.
Step 4: Add a data source
.webp)
In the fourth step, you may go to the dashboard's "Data Source" section and add the sources of data that will provide the chatbot with all the information regarding order delivery status, refunds, returns, and others in an attempt to train it.
The dialogues are stored in the "Inbox" section of the menu for better training. All dialogue your customers have with the chatbot is stored here. Thus, you can learn from these dialogues, and the chatbot can use them to acquire immediate feedback.
Step 5: Test and deploy your chatbot
.webp)
The final step of developing a chatbot is to test it in order to ensure there are no longer errors or goof-ups. After that, you can deploy it in your web page or app using different means such as an integrated platform or embedded code snippet.
Conclusion
With the changing technology and AI, we can expect more advanced features in order processing, including more advanced predictive analytics, more advanced natural language processing, and more integration with enterprise systems. All these trends will continue to make it easier to automate order processing so that businesses can stay competitive in a high-speed world. From manual to OCR, then RPA, and now AI, it has been a revolutionary experience.
Advanced artificial intelligence technology is driving us towards the future, transforming order taking to be faster, more precise, and more efficient than ever before. According to statistics from leading web portals, 97% of the companies are planning to implement generative AI across various sectors such as training, customer support, and HR. With continued development, advanced technologies will lead the charge in this ever-evolving business.
