Providing genuine, real-time, and authentic information to clients about their ordered products without pressurizing your employees is the solution to better order tracking, right? Not really. A defined order tracking and processing chatbot would provide its clients with clarity and timely information about their orders.
When you are venturing into an ecommerce business, you should always remember that your customers expect immediate replies, convenient communication, and, most importantly, clear order status updates. Chatbots are handy in this scenario. You can treat them as your support team, ready to answer those wheres, whys, whats, hows, and whens and offer your customers round-the-clock insights.
There are a lot of you who are well aware of the steps to create an order processing and tracking chatbot. And there are a lot of you who don’t know. This blog is for all who want to explore the intricacies of the world of order processing and tracking chatbots. This blog consists of everything I have researched on chatbots from websites, magazines, and research documents.
I have curated this blog after referring to a dozen chatbot-related blogs, websites, and research documents. This blog will discuss the steps to build an order processing and tracking chatbot, its benefits, key features, and finally, the top order processing and tracking chatbot platforms. So, let’s get started.
What are order processing and tracking chatbots?
Let me begin by defining order processing and tracking chatbots. Order processing and tracking chatbots are artificial intelligence (AI)-based virtual assistants that facilitate online order-related activities, from ordering to delivery.
They are capable of answering queries regarding the status of orders, providing customers with real-time information, and even helping them with returns. Essentially, they are designed to simplify the post-purchase process for consumers and businesses alike.
Online buyers click on a ton of products, purchase them, return and mail them, and have innumerable questions regarding their products. For e-commerce companies, order-tracking software or a chatbot is a great tool because it keeps customers updated on their orders. People want to know when their online purchases will be delivered. But you don't want to spend your days being inundated with these kinds of inquiries.
That’s why a chatbot that can automatically update your customers regarding the whereabouts of their order and estimated delivery time without the need for them to converse with human support personnel was created.
Secondly, through customer support automation for tracking orders, such real-time order-tracking technology enhances customer satisfaction as well as reduces the support personnel's workload.
This strategy draws in new clients while still maintaining the satisfaction of current ones. Additionally, your support staff can concentrate on handling more complicated client questions and problems.
Order processing and tracking chatbot statistics at a glance, as per Adam Conell,
• The world market of chatbots will be $455 million in 2027
• Chatbots may save question response time for repetitive questions up to 80%
• Chatbots see through conversations end-to-end up to 70% of the time
• Companies save up to 30% of customer service expenses through chatbots
• 31% of businesses that personalized their chatbot greetings met their business objectives.
How to create a order processing and tracking chatbot
With the definition of order processing and tracking chatbots, we will now directly jump to discussing the steps to build an order processing and tracking chatbot. There are basically 5 major steps that must be followed if you plan to build your conversational chatbots with us at Copilot.Live.
They are as follows:
- Navigate to our official website
- Sign up for free
- Name and design your chatbot
- Train your chatbot
- Test and deploy your chatbot
The next segment will have these aforementioned steps elaborated for your reference.
Step 1: Navigate to our official website
.webp)
The first step is rather obvious. Visit us at Copilot.Live and start developing your own chatbot.
Step 2: Register for free
.webp)
In step two, after you visit the official website, you will be required to click on the sign-up icon in the top right corner.
After signing up, you will see the terms and conditions of the company, which are all straightforward to understand. I would advise you to take your time and go through them.
Once you are done signing our terms and conditions, a pop-up will appear, asking for your credentials. Do not hesitate to give us all the information in your possession; we are secure, and our concern is to secure your details.
Step 3: Name and design your chatbot
In the third step, once you reach the dashboard of Copilot.Live, you will notice a lot of options, but what you are required to do is click on the 'configuration' menu so that you can configure or set up your chatbot personality.
Whatever information you provide over here will set your chatbot accordingly. So, wait no more; just let your imagination take you on a fun ride and make your chatbot your voice representative.
Step 4: Train your chatbot
Alright, so now that your chatbot is ready, you will then proceed to the data source menu and feed data as necessary. Keep in mind that this data is what your chatbot will be looking at when handling customer queries.
So, be extremely cautious about what you feed. Typically, for order processing and tracking chatbots, questions are all about order returns, refunds, delivery updates, order status and so on and so forth.
But if you pay attention to me, I would recommend that you research well before you provide data to your chatbot.
Step 5: Test and deploy your chatbot
.webp)
And you are done. Your chatbot is ready to go live! You just created for yourself a fresh new chatbot. But just to be sure to avoid any kind of bloopers or goof-ups, I would rather suggest that you conduct trials and frequent tests before deploying it on your website, or any messenger app, or maybe WhatsApp, wherever you plan to deploy it.
I guess I was able to guide you through the process of creating a chatbot. You are most welcome to visit our website Copilot.Live if you feel that you still need clarity.
Note: The aforementioned steps, as discussed, are used to build a conversational chatbot. However, if you plan to build an order processing and tracking chatbot with us, then connect with us soonest at Copilot.Live. We will help you build your dream chatbot in no time and most easily and conveniently!
Benefits of implementing order processing chatbots
I hope I was able to explain all the processes and steps to build your order processing and tracking chatbot. In the next segment, we will discuss the benefits of using the order processing and tracking chatbots for your reference.
1. 24/7 online support
Offering 24/7 chat support is the first and least you can do for your target audience and customers. 24/7 customer chat support caters to the audience on a large scale. Not only will your clients fall under the circumference of your time zone, but also a wider arena.
It is a rather obvious fact that people who are demographically demarcated and do not share similar time zones often find it difficult to converse with a company representative or a customer executive. But, thanks to chatbots, now people from every part of the globe do get catered to, at least with their first-hand questions.
You can now provide 24/7 customer support with the use of chatbots, whereby customers are able to obtain resources and responses anytime, irrespective of working hours, holidays, or geolocation. Chatbots can respond in seconds, reducing waiting times for clients and promoting client satisfaction and loyalty compared to humans, who may not always be within reach or need to spend some time acquiring data.
2. Automated order tracking
Let's get honest over here. After buying online products, don't you get frustrated until the product gets delivered to your doorstep? Isn’t there a whole bunch of curiosity about when the product will finally be delivered? Automated order tracking through a chatbot would help your customers get an idea of the whereabouts of their ordered product without having to wait for a customer support executive to check them manually.
It has often been the case that your customers would want to know the delivery status of their order. That can be at any point of the day, be it at 3:00 AM in the morning. And it is obvious that at such unusual hours, getting a customer care executive to help through the whole process is unimaginable and rather unexpected.
It is here that chatbots come as a major savior during these times. Order processing and tracking chatbots will help your consumers get insights into their order, delivery status, cause of delay (if any), and the like.
3. Multi-lingual support
What does multilingual mean? It means having the ability to understand and comprehend a varied set of languages. With time and technological advancement, overcoming communication hurdles is necessary in providing great customer service. This is due to the fact that customers today can buy any kind of sure product from anywhere in the world.
By implementing the order processing and tracking chatbots, you can offer multilingual services to your customers who are proficient in speaking more than one language or, in other cases, are comfortable speaking their native language.
Through this process, chatbots will either request the user to enter the language they wish to use when initiating a session, or they will optimize artificial intelligence (AI) to take a guess based on user input.
Multilingual chatbots are capable of conversing via chat, text, or voice in different languages. These chatbots can also be augmented with AI to carry out mundane tasks and respond to routine questions in the consumer's chosen language.
4. Personalized customer service
We all understand that customers aren't always patient. For a majority of the customers, a quick response is essential when they have a query that they want to get an answer to. Chatbots beat expectations by giving lightning-quick answers to customer queries.
The order processing and tracking chatbots do not get bogged down by a surge in seasonal demand or sit idle when volume is low. They're (literally) a well-trained AI technique that's prepared to answer customers at the drop of a hat.
Moreover, through order processing and tracking chatbots, you can immediately provide customers with proactive and helpful assistance, which might minimize friction and maximize their success. On a scale that human-only teams are unable to equal, most chatbots can even leverage customer data to offer instant and personalized solutions.
Key features to include in order-processing chatbots
Having discussed the benefits and steps of order processing and tracking chatbots, we will now move on to discuss what key features you must mandatorily incorporate in your order processing and tracking chatbots.
These features will not only enhance the overall working ability of your chatbot. Still, they will eventually lead to a set of happy and satisfied customers who will not only come back to you for any further purchases but will simultaneously recommend you as well.
So, the list of key features to incorporate in your order processing and tracking chatbots is as follows:
- Order Accuracy
- Customer satisfaction
- Efficiency boost
The sections below will elaborate on them in detail for your reference.
1. Order Accuracy
In simple words, order accuracy means the percentage of orders that are filled and delivered to the customer error-free, that is, without any missing or erroneous goods or quantities. This eventually has a direct impact on consumer loyalty and happiness, making it an important metric.
The majority of consumers are getting what they purchased accurately and in good shape when the order accuracy rate is high. Order accuracy leads to the following set of advantages:
- Reduce Errors: To ensure a seamless operation and reduce human mistakes, use AI to process orders accurately.
- Icon for Data Integrity: Preserve the integrity of the data. Make sure that all of your systems' order data is current and consistent.
- Icon for Order Validation: Order Validation Instantaneously: Verify order details as soon as possible to prevent processing delays.
2. Customer satisfaction
Customers are the crucial part of any business and startup. Without having a diligent set of audience, it is just not possible for any business to thrive, and it would eventually succumb. Keeping all these factors in mind, you must keep your customers happy and satisfied at any point in time.
The following collection of factors would result in customer satisfaction:
- Real-time order tracking: Increase transparency and confidence by enabling customers to track orders in real time.
- Icon for 24/7 Support: 24/7 Support assists customers with purchase-related questions 24/7 in a bid to enhance their experience.
- Feedback Collection: To continue to improve your order handling processes, collect feedback from your customers.
3. Efficiency boost
Efficiency improvement means increased efficiency and productivity that a firm has once it applies chatbots in client engagement and chores automation. It leads to quicker reaction time, less effort on the part of human agents, and improved customer satisfaction, all of which can result.
A number of efficiency boosters of order processing and monitoring chatbots are as follows:
- Automate Repetitive Tasks: Free your employees to focus on more valuable tasks by automating status updates and order entry.
- Save Time: In order to meet deadlines and raise customer satisfaction, accelerate order processing timeframes.
- Resource Optimization Icon: Resource Optimization. Redirect your efforts towards more valuable activities to maximize your utilization of resources.
Let me help you a bit more with facts on how order processing and tracking chatbots have raised their customers' expectations, so that today the majority of them share a positive and happy reaction about them.
As per a survey conducted by Invespcro,
- Chatbots can reduce customer support costs by as much as 30%. They can enable companies to save on customer service expenses by accelerating response times and answering as many as 80% of mundane questions.
- Approximately 64% of respondents named the 24/7 availability of the chatbots as its greatest advantage, followed by 55% votes for instant response & responding to simple questions. Finally, 51% voted for its easy communication.
Tools you can use to build an order tracking chatbot for you
We have finally reached the last leg of our blog. In this section, we will discuss the top order processing and tracking chatbot platforms along with their salient features for your reference.
1. Copilot.Live
.webp)
Copilot.Live is one of the greatest and most commonly used chatbots that offers you a user-friendly and engaging experience for each of your old and new clients. You have the ability with Copilot.Live to create your AI agent, which behaves no differently than human resources.
One of the most notable characteristics of Copilot.Live that you can leverage to its full potential is that it can modify the tempo of the conversation in a bid to align the purpose of the conversation. Let me explain.
You can tailor your chatbot to the nature of the conversational flow, for example, if you want to engage in a lighter conversation or if your powerful business leaders are disposed to a light but productive discussion.
Salient Features:
- The following are some of the standard features that Copilot.Live provides:
- Can be accessed in more than fifty languages
- Ability to customize the look
- Possesses automated syncing of data
- Increase the extent of human support
- Permit voice calls that cannot be differentiated from humans.
2. Hubspot Chatbot Builder
HubSpot was launched in the year 2006; however, the HubSpot Chatbot Builder, which Motion AI acquired, was introduced in November 2015. Now, they have 15 international offices, 8,200+ employees, and 248,000 customers in the entire world.
HubSpot has a simple chatbot maker that can be utilized with Facebook Messenger and websites.
Apart from engaging with customers, the platform's chatbots can qualify leads, route questions to live agents, and trigger customized email campaigns as soon as a lead makes a conversion.
Salient Features:
- Send personalized messages based on data from your contact list by integrating the platform with your CRM.
- The ability to scrape data from publicly accessible URLs, such as product pages or your knowledge base.
- No-code editor using rule-based chat flows.
3. Chatfuel
Started in 2015, Chatfuel has been selected as the go-to chatbot platform by over 7M+ companies, with 1B+ monthly messages.
Chatfuel provides its users with various options, including auto-replies for comments, story mentions, keyword actions, re-engage messages, and re-engage history. In addition to this, it also provides live chat, shared inbox, assigning agents, etc., and so forth.
Chatfuel specializes in Facebook, Instagram, and WhatsApp commerce bots. If the brands utilize Messenger on the platform, they can link it to websites.
Salient Features:
- You are able to create your chatbot with a drag-and-drop creator without coding knowledge.
- More than thirty pre-built templates can be utilized at no cost.
- Drive customers directly from advertisements or direct messages to your channels of communication.
4. Tidio
.webp)
Tidio, launched in 2013, is an artificial intelligence chatbot that uses human support in addressing client issues. This e-commerce AI chatbot uses Lyro AI to have more natural and human-like conversations.
In addition to helping customers with their questions and issues, Tidio is able to monitor users on your website and develop custom offers from the behavior of their users.
Salient Features
- You are able to take advantage of dozens of pre-made models.
- Design customized welcome cards for new as well as existing clients.
- Tidio Multichannel allows you to have access to all live chats, Instagram chats, Messenger, WhatsApp, and email conversations.
5. ManyChat
.webp)
Spread across 190+ countries, ManyChat is rated as the number one customer conversation platform. ManyChat is a rules-based, feature-rich e-commerce chatbot that has pre-built templates for making setup simple.
ManyChat is utilized by e-commerce businesses to reroute leads from ads to messenger bots. You can also use your bot to reply automatically to Facebook comments.
Through the provision of promotions and sales, helping leads shop for products, and other functions, ManyChat's e-commerce chatbots assist leads in the consumer process. Through helping them return or offering shipment information, you can also offer post-purchase support.
Features
- Utilize Messenger to collect reviews, upsell customers, and present new products.
- Run challenges, quizzes, and gifts with a time limit.
- Allow clients to browse products or find exclusive deals.
With the rise in e-commerce and retail shopping, it is high time that we brace ourselves with what is evident and inevitable. Chatbots are the new form of communication, and they have their own merits.
With the fast-paced world that we live in, we as customers want everything right in front of us just in the blink of an eye. Using chatbots to place orders involves the best platform selection, easy and clear conversation flow, integration of your order management system, and continuous observation and adjustment of your chatbot function.
By implementing these best practices, you're in a position to maximize the use of chatbots and improve customer service and business income.
