11 Best AI Chatbot Platforms for Higher Education in 2025

It was a busy day at my university. The admission process for the first year is about to begin, so there’s a rush in the administrative department. Many youngsters crowd the administrative office to learn more about their admission process. Result? We, the existing students, are suffering. A lot of administrative tasks have taken a backseat. The human resource agents of the university are puzzled, not knowing where to focus. 

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Sounds familiar? I know higher educational institutions suffer from a lack of a systematic approach. To combat such situations, higher education chatbots are a ray of hope. They are easy. They are full of automation. They are much more than you know. 

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Before you invest in any higher education chatbot platform, let’s take a look at some data to understand the efficiency of these chatbots: 

• In a paper named “Chatbot use in education: A systematic review of practices and evaluation methods,” researchers revealed that AI chatbots have a small to moderate degree of positive impact on student learning performance.

• In a survey by Inside Higher Ed, 50% of the respondents were pretty hopeful about the rise of AI in education.

• In a publication of MarketsandMarkets, researchers are expecting the use of AI in education to reach USD 5.82 billion by 2030.

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Yes, all of these statistics justify the worth of chatbots in your higher education institution. So, if you’re planning to implement one in your educational website, this blog will help you with the top 12 best AI chatbot platforms.

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Why are AI chatbots essential in higher education?

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You must be wondering if AI chatbots are worth it or if they are just a hype. Well, in a research study with students, they revealed that the chatbots helped them to perceive learning better. Besides, the study also expressed how chatbots offered them a very high satisfaction level (Mean = 4.65, S.D. = 0.44) as the AI tools made learning fun and interactive.

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Considering the significant growth of AI chatbots, let’s take a look at some of the benefits of AI chatbots in the higher education sector: 

• 24/7 student support: The AI chatbots provide answers within a few minutes. This means your students will not have to wait for their doubts to resolve. In a survey of 337 Australian university students, one-third used the chatbot for exam preparation of assignment guidance.

• Streamlining administrative tasks: Every higher education institution has endless administrative tasks. Obviously, it is time-consuming. Here, the chatbots automate tasks and increase efficiency. This allows your human resource agents to focus on other crucial administrative work.

• Personalised learning experience: Every student has different queries, so the one-size-fits-all policy doesn’t work here. To meet the students' demands with a personal touch, the chatbots provide customized replies. This fosters a healthy relationship between the student and the university.

• Scalability and cost-effectiveness: Once you implement a chatbot in your university’s online portal, you don’t have to consider paying heavy prices whenever you update information. These are flexible and scalable enough to improve resource allocation while saving costs.

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Glance table: Best higher education chatbot 

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Top 11 AI chatbot platforms for higher education in 2025

Indeed, several reputed universities and colleges have already implemented chatbots into their system. And, they are thriving. What are you waiting for? Well, the success of your higher education chatbot is largely dependent on the platform you choose.

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So, selecting a chatbot building platform that offers all the features that may benefit your organisation, the students, and your workforce is crucial. Here is a list of 12 chatbot platforms ruling the industry in 2025 that can help you build a robust higher education platform.

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1. Copilot.live

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If you are interested in getting your higher education chatbot built by the best in the industry, no one can be better than Copilot.live. It is a powerful chatbot-building platform that takes pride in offering customized solutions with complete access to conversation details with the students and staff members. 

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Be it helping students with assignment work, providing necessary information on upcoming examinations, or reminding them of important events, the chatbot built on Copilot.live becomes an all-rounder. Once you implement the chatbot in your educational online portal, it adapts to it quite effortlessly.

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Features: 

• The student-centric AI support of the chatbot helps the students with context-based responses customized according to their needs.

• The chatbot has a sentiment analysis feature that analyzes the text and figures out if the messaging tone is positive, negative, or neutral.

• The chatbot's multi-channel integration helps it be present at places where the students are also present.

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2. Comm100

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If your human resources is struggling with addressing student inquiries, Comm100 has your back. This is yet another powerful higher education chatbot builder that is popularly known for its omnichannel support and smooth integration. With the chatbot build by Comm100, you can offer real-time and consistent support to students. 

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What makes Comm100 different from its competitors is the mechanism by which it is built. The chatbot uses LMS and SIS systems to ensure that it offers a personalized and context-based response. Besides, the timeliness of the chatbot doesn’t let your students wait for long hours. The chatbot empowers both your students and the staff members.

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Features: 

• The AI-powered live chat facility of Comm100 delivers instant responses that are tailored to the queries of the students.

• The email management feature of the chatbot lets higher education institutions automate email assignment to the perfect admission advisor.

• To handle more conversations simultaneously, the chatbot applies the Text Enhancement feature.

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3. Element451

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In your university, engaging with the students only during the admission process is not just enough. To learn more about your students and maintain a good balance between the two of you, it’s crucial to create a chatbot using Element451. The factor that adds a feather to the hat of Element451 is its student interactive and engagement throughout their academic lifecycle. 

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While deeply focusing on student personalization, Element451 helps your university to create impactful and meaningful data-driven conversations with the students that appear human-like. Once you build a chatbot on Element451, it gives you a wonderful combination of analytics and automation. It means you can track the analytical data to measure the performance of the chatbot.

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Features: 

• Conduct marketing campaigns for your higher educational institute by recruiting an AI agent on your behalf.

• The AI-based Bolt Agents boost applications, send personalized outreach messages, and offer proactive support.

• The Bolt Insights feature gives you powerful and accurate analytics on the performance of the chatbot to make necessary changes.

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4. LivePerson

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Wondering if chatbots can communicate with students like humans? Well, LivePerson has broken this myth and has come up with an AI-powered chatbot that offers connected experiences to your students and staff members. The intelligent chat interface of the chatbot understands the intentions and sentiments of your students. 

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The chatbot uses NLP, or natural language processing, to communicate thoroughly with your students at all touchpoints. The chatbot has a powerful AI engine that saves your staff members' time by automating repetitive tasks. Can the chatbot handle too many conversations at the same time? Yes, of course, it can!

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Features: 

• The chatbot is supported by an intent recognition engine that recognizes the queries of the students and answers them contextually.

• The chatbot offers generative AI features that give a complete report of the chatbot's performance insights and bot interaction.

• The chatbot is powered by a conversational cloud that creates an unparalleled student experience across all open platforms.

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5. Yellow.ai

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If you are looking for a chatbot platform that supports conversational AI, Yellow.ai is the best that you can have. The perfect combination of voice and text automation that the chatbot offers is sure to provide your students with a hands-free and personalized experience. So, if you’re planning to adopt a modernized approach for your students, Yellow.ai will never disappoint you. 

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We know that you want students from all over the globe to get admitted to your university. To cater to students globally, the chatbot leverages multilingual support. With chatbots created by Yellow.ai, your students are sure to experience hyper-personalized messages with real-time insights and accurate facts or data.

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Features: 

• The omnichannel inbox feature of the chatbot boosts the performance and productivity of your university.

• The voice AI agents of the chatbot provide a unified voice across all the channels, even with context switching.

• The chatbot offers real-time and data-driven AI-based analytics that offer actionable conversational status.

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6. Tars

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This is a completely no-code chatbot builder where you can design and deploy a customized chatbot according to the needs of your higher education students and staff members. The chatbot offers an intuitive drag-and-drop interface. This helps to create a conversational workflow without the intervention of any human support. 

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Generally, chatbots created with Tars emphasize more on offering a mobile-first experience. This means your students can easily access the chatbots right from their smartphones. Right from streamlining lead generation to automating application procedures, the chatbot offers complete guidance to your organization.

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Features: 

• The chatbot allows you to generate enrolment leads and maximize sign-ups with instant answers.

• The chatbot takes up the responsibility of student onboarding by collecting and transferring the details.

• The omnichannel integration of the chatbot lets you stay at places where your students are present.

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7. Drift (Salesloft)

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If you’re looking for a robust chatbot for your higher educational institution so that you don’t have to make a lot of effort to upgrade it from time to time, Drift has you covered. Be it executive education or B2B academic offerings, Drift offers customized solutions to all. 

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This chatbot takes pride in merging its smart automation feature with real-time student engagement. If your higher education institution has a complicated admission funnel, Drift is the best that you can have. Not only does it provide instant responses to students, but it also captures and qualifies leads.

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Features: 

• The Conductor AI of Salesloft helps your institution analyze millions of student data points and interactions to generate important insights.

• To keep your students engaged, the chatbot prioritizes action by helping your students with clear communication.

• The NLP mechanism of the chatbot allows it to understand human queries and send customized responses.

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8. Mongoose Harmony

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Your university students have to juggle a lot of things. Eventually, they forget a lot of important dates, deadlines and events. Here, a chatbot created on Mongoose Harmony can help. This chatbot-building platform runs on an SMS-first approach. It enables students to communicate with the chatbot in a friendly way. 

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Generally, students preferred getting messages as their preferred form of communication. It’s easy for them to engage on their mobile devices. The chatbot focuses on a personalized digital approach to engage with students on a large scale. Further, its integration with the existing CRM platform improves efficiency.

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Features: 

• The AI assistant of the chatbot is embedded through Cadence and has built-in intelligence, which barely requires any extra technical support.

• The chatbot offers a campus engagement platform to automate generative responses and puts more emphasis on targeted messaging.

• The live chat feature of the chatbot strengthens relationships with the students and delivers actionable analytics.

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9. Intercom

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One of the most intuitive chatbot-building platforms, Intercom, serves the purpose of streamlining the academic experience of the students and the university workforce. The chatbot features conversational AI to offer a humanized experience to the students. Further, the chatbot can create responsive, campaign-driven messages for promotional purposes. 

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The chatbot segments audiences and sends tailored messages to help your educational institutions with a filled pipeline. It focuses on building long-term engagement with students by delivering real-time updates. It ensures that the students stay informed throughout their academic career.

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Features: 

• The chatbot offers an AI-first student service platform with 24/7 availability to reduce dependency on human resource agents.

• The chatbot's omnichannel integration helps students connect with it from multiple platforms without losing context.

• Get AI insights and a detailed report on the chatbot's performance to identify strengths and weaknesses.

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10. Freshchat by Freshworks

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Freshchat is another robust AI-powered messaging chatbot solution that can empower your educational institution with an advanced engagement system. You can integrate the chatbot on multiple platforms like web, mobile, messaging apps, etc., to stay connected with the students. 

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Right from automating student support to sending targeting educational campaigns, the chatbot maintains a humanised tone in every task it automates. The in-depth integration of the chatbot with the existing CRM of your educational institution sets it apart from its competitors. Due to this integration, the academic administrator can get access to the student records.

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Features: 

• The chatbot offers a customer engagement system to offer a personalized experience and real-time updates.

• To develop a healthy relationship with the students, the chatbot can be integrated with the existing CRM and student database.

• The campaign builder feature of the chatbot sends targeted messages to students throughout their academic lifecycle.

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11. Pandorabots

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If you’re looking for an open-source chatbot-building platform, Pandorabots will not dishearten you. The chatbot creates tailored bots with extensive flexibility. This allows you to upgrade the chatbot with new updates occasionally. The chatbot has an advanced feature, the AIML or Artificial Intelligence Markup Language.

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With AIML, you can design customizable bots that function like human resources. This chatbot can be an ideal resource if your university organizes research-based projects. Besides, the chatbot also helps in developing a customized academic curriculum. The chatbot's voice support conducts interactive engagement with the students.

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Features: 

• The chatbot has a context-aware feature by which it understands the intent and sentiment of the messages and responds accordingly.

• The chatbot's cross-channel deployment feature helps reach students on the platforms they are present on.

• The flexible APIs of the chatbot allow steady and seamless integration on multiple platforms.

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Real-life examples of universities that have implemented higher education chatbots 

As universities and colleges are now adopting student-centric support, many have already implemented AI chatbots in their educational systems. Here are two prominent real-life examples of universities using AI chatbots. Let’s see how the chatbots have transformed their student journeys and administrative workflows.

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1. Georgia State University - Pounce

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Among all the renowned educational institutions, Georgia State University is the first to implement a chatbot in its system. When the university was experiencing a summer melt, the administrators launched Pounce to combat this issue. 

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From sending timely reminders to students to automating administrative tasks, the chatbot automated and streamlined tasks to reduce confusion. With the help of Pounce, the University experienced a 22% reduction in the summer melt. After using the chatbot, 94% of the students would suggest Pounce to incoming students.

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2. Univeristy of Murcia - Lola

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The University of Murcia faced a challenge when it received 28,000 student queries. To address this, the university administrators developed Lola, an interactive AI-based chatbot to guide students in the admission and enrollment process. 

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The chatbot's natural language understanding feature solved 90% of the student queries, irrespective of the time zones. This enhanced student satisfaction and streamlined the entire admission process.

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Conclusion

Now, AI chatbots have become indispensable tools in the higher education sector. These intelligent tools enhance administrative efficiency and help students with academic guidance without compromising quality. By now, you must clearly know the best chatbot platforms. All of them shared in this blog offer innovative support and can digitalize your entire educational system.