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AI Chatbot for Airlines
Implement our AI airlines chatbot with your airline brand name to help passengers book tickets and information about baggage allowances, lounge eligibility, discounts, flight routes, etc.
AI Chatbot for Airlines
Implement our AI airlines chatbot with your airline brand name to help passengers book tickets and information about baggage allowances, lounge eligibility, discounts, flight routes, etc.
Build an AI assistant in 3 minutes
How to add an AI chatbot to your airline's website
Visit the website
Visit the website https://www.copilot.live/ and click on the signup button on the extreme up-right side of the page in the nav bar of the website.
Create account
Create your account using your professional or personal email address and fill in other required details.
Add Data source
Add the data source of your website or any document, for example, https://www.united.com/, to train the model and extract data to give an output based on airline information and policies.
Add to your website
Once you have added a data source and trained the model, you are ready to deploy the AI airline chatbot on your airline's website. Now, all customer actions will be applicable.
What is an AI Chatbot for Airlines
AI Airlines chat is an automated virtual agent available 24/7 to help your passengers with flight bookings, check-ins, baggage policies, flight status updates, and customer support. It is created using a program that uses natural language processing (NLP), machine learning, and other LLMs (Large language models)to help your airline business improve customer service quality, reduce wait times, and provide instant support via websites, mobile apps, or any messaging platforms like WhatsApp and Facebook Messenger.
You can implement Copilot.live AI bot for the airline industry to give the best customer service to all your passengers and help them get all the pieces of information immediately without talking to the human agents. The AI Airlines bot will help you reduce customer support charges and handle millions of queries simultaneously.
Why you should have an airline bot for your airline business?
Live Flight Updates
Your passengers will be able to check the flight status in real time before visiting the airport, which will help them save time. The chatbot will provide accurate arrival and departure details, which will help your passenger with any delays or changes in the flight schedule. This will also help the passenger avoid unnecessary airport waiting times.
Waitlist Status Check
All your passengers on a redemption or upgrade waitlist can quickly check the status of their ticket without calling customer support, which will help your team become free. The AI airlines chatbot will allow passengers to check real-time updates on whether their booking is confirmed or still pending, allowing them to plan accordingly.
Baggage Allowance Info
The AI Airlines chatbot will help your passengers understand the baggage policies according to the flight ticket they have booked, which will help them avoid extra charges in the future. The AI chatbot will provide all the details about the baggage weight limits, the number of bags allowed as per the flight ticket, and any additional fees if applicable, and it will help passengers pack their luggage correctly.
Find the Next Available Flight
The chatbot helps passengers find alternative options in real time if the flight is fully booked. The airline chatbot will read the availability data using APIs provided by the airline. It will understand the need and suggest the next best flights based on the passenger’s schedule, making rebooking quick and hassle-free for your customers. This process will easily lead to upselling the product.
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Why should you have the AI airlines chatbot in your airline business?
Implementing the AI airline chatbot will benefit the airline business by increasing operational efficiency, reducing costs, and improving customer experience. According to the data, it will be your strategic investment. Once you have installed the AI chatbot in your airline business, it will help you with customer support; the chatbot will also handle high volumes of inquiries about flight status, baggage policies, and bookings, reducing the cost of call centers and helping to cut operational costs.
The AI airlines chatbot will also help you automate the process of check-ins, rebooking, and waitlist updates, making the process faster for query resolution and higher customer satisfaction. An AI airline chatbot will also assist all your customers in various languages (150+); trained languages are installed in Copilot.live AI airlines chatbot also helps you with 24/7 support, which human cost is far greater than that of an AI chatbot.
Key features & benefits of chatbot for airlines
Here are four important benefits of AI airline chatbots, which our data shows are the best features for growing your airline business. Many airlines worldwide use this feature to make their airline processes more efficient.
24/7 Customer Support
AI airlines chatbot will help passengers 24/7, giving them instant responses throughout the year. It will also reduce the call center workload by solving common queries like flight schedules, check-ins, and baggage details. The AI chatbot will also increase customer satisfaction levels with a faster resolution rate using NLP at the backend.
Multilingual Assistance
AI airline chatbots support various languages from all over the world. They will make communication with your global customers more native and easier. They will also provide localized information, airport navigation, baggage rules, and travel compliances. They will also provide a great customer experience by avoiding language barriers and reducing dependency on human agents.
Personalized Travel Recommendations
AI chatbot will also help passengers with flight upgrades, lounge access, and in-flight services based on your customers’ preferences. It will also help passengers with deals and loyalty program benefits for all frequent flyers. The AI will use the data to enhance customer engagement and increase revenue through upselling.
Automated Check-in and Boarding Assistance
AI airline chatbots will also help passengers with online check-ins and send them digital boarding passes via chat platforms. Chatbots will also provide information and notify travelers about gate changes, boarding times, and security procedures. Chatbots will also help reduce airport congestion by promoting self-service options and improving operational efficiency.
Use case of AI airlines chatbot
In-Flight Assistance & Service Requests
Your airline passengers can use the AI airlines chatbot to request meals, beverages, or any special requests during the flight. Instead of always pressing the call button for flight attendants, passengers can make any service request through the airline's chatbot, which will improve the airline's services, and no disturbance will happen to other passengers.
Visa & Travel Documentation Assistance
Many international passengers and travelers face issues with various countries' visa and documentation requirements. The AI chatbot will provide passengers with information on visa policies, necessary documents, and travel restrictions based on their destination and help them prepare their travel itinerary in advance.
Lost & Found Assistance
The chatbot will help passengers find misplaced luggage or personal belongings at airports. The AI chatbot will also help passengers raise requests for lost and found items, check retrieval status, and receive updates on their claims.
Airport Navigation & Lounge Access
If the airport is large and massive, it will be hard for your passengers to navigate gates, baggage claims, lounges, restrooms, restaurants, and other amenities. AI Airlines' chatbot will help your passengers find all the details using the AI airline chatbot and direct them to the right place.
Cabin Crew Support & Task Automation
AI Airline's chatbot will help your airline staff by automating crew scheduling and shift adjustments, and providing quick access to safety protocols or in-flight procedures.
Frequent Flyer & Membership Management
The chatbot will resolve loyalty program members' inquiries about reward points, tier upgrades, and membership benefits.
Customer Feedback & Complaint Resolution
The chatbot will help you collect customer feedback after flights and understand the pain points or suggestions of the customers to improve the services. The AI chatbot will also help customers resolve complaints by providing automated solutions or escalating issues to the appropriate department for faster response times.
Marketing & Promotions
The chatbot will help you personalize travel deals, send targeted promotional offers, and notify your passengers of discounts on future flights. Using data, the chatbot can also upsell relevant flight packages to users and increase your ARPU.
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Best practices for a successful chatbot for airlines
To have a successful airline chatbot, you must focus on user experience, automation, and personalization. The chatbot should offer various end-to-end integrations with all airline systems for real-time flight updates, bookings, and baggage tracking. It should also provide all passengers with multilingual support and voice and text-based interaction with all users to make them feel comfortable.
A human handover option in the chatbot should also be available in the system so that human agents can handle complex queries only if needed. Regular performance and feedback collection options should be available on the chatbot to get the right feedback from the passengers. These are all features you will be able to get from the Copilot.live AI airlines chatbot.
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Frequently Asked Questions
You can reach out to us in case of any queries, feedback, or suggestions via [email protected] or read below.
A. The airline chatbot will provide all services to meet the needs of the passenger's angle.
A. The chatbot is integrated with the API of the airline's core system, and this is how it handles flight booking reservations.
A. Yes, you can get the real-time update on flight status.
A. The chatbot will help you find the details about your flight and the terminal where your baggage is being dropped off.
A. Yes, the AI airlines chatbot offers proactive travel notifications.
A. You can modify your booking using the chatbot after logging into your account.
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