Chatbots have become increasingly omnipresent across all sectors: hospitality, aviation, telecom, e-commerce, banking, and many others. Routine tasks like taking orders, answering customer questions, and myriad other straightforward interactions can readily and effectively be automated by chatbots. Your employees can focus on other critical functions, like providing a fantastic in-person dining experience, thanks to this automation.
The restaurant industry is not exempt from the beneficial effects of chatbots, which have already left their mark on the industry. So, what are restaurant chatbots? Restaurant chatbots can be defined as AI-powered bots that engage with clients and streamline various processes, such as taking orders, reserving tables, offering discounts, and responding to infinite client queries.
Through this blog, we will share a curated list of the top 13 chatbots for restaurants, their use cases and benefits, and a list of restaurants that implemented chatbots.
13 Top chatbot platforms for restaurants at a glance
13 Best platforms where you can build a chatbot for your restaurant
There are numerous restaurant chatbots; however, in the segment below, we have listed the top 13 restaurant chatbots and their key features for your reference.
1. Copilot.live
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Launch year: 2024
Copilot.live is a premium chatbot platform that delivers real and prospective consumers a personalized and interactive experience. It can be utilized to create AI agents to mimic human conversation. Its most noticeable characteristic is its flexibility, its ability to deflect the direction of conversation based on the intention of the user.
By using Copilot.live, you can help your customers by providing services such as placing orders and order tracking, suggesting a lengthy list of menus, and at the same time giving an overall synopsis regarding the history of the restaurant and the available dishes.
In addition to that, you can also help your customers reserve a table and request a tailored menu with the assistance of a Copilot.live chatbot. If you integrate, you can also assist your users in using Copilot.live on iOS and Android applications.
Key features
- Copilot.live has multilingual functionality and functions perfectly in over 50 languages worldwide.
- Its look and tone can be coded based on the client it talks to.
- It allows for human-like communication.
- It can ramp up discussions with actual human representatives whenever necessary.
2. Tidio
Launch year: 2013
Tidio's Lyro AI assists its users in automating chat, email, and social interactions in 12 languages. Smart help desk software and self-service can even streamline processes. Tidio offers best-in-class customer support, be it 1,000 customer chats or 10,000 daily.
Every Tidio product is an excellent performer individually, but they transform your support together. With Lyro, you can turn visitors into paying customers by automating to provide personalized support at scale from onboarding to resolving issues in minutes.
Key features
- Works in harmony with your technology stack and facilitates multilingual support
- Easy to install, configure, and personalize
- Push difficult questions to your team via Tidio or your support desk, and leverage deep analytics to maximize your support.
3. Chatfuel
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Launch year: 2015
The ChatFuel chatbot, or Fuely AI, will assist you in optimizing your WhatsApp business number and utilizing a WhatsApp AI bot for your business. Fuely AI takes appointments, provides product suggestions, and receives feedback.
Fuely AI is a burn-out-free, super-effective chatbot that is available 24/7. It is an engaging chatbot that can send plenty of messages while adapting itself to customer demands simultaneously.
Key features
- It sends order status, such as returns, refunds, and complaint resolution, which are also shared.
- Leverage whatsapp's full potential with a reliable service.
- Utilizes whatsapp AI bot for your online business.
4. Streebo
Launch year: 2008
Streebo’s AI-powered chatbot offers a more individualized strategy to enhance the customer experience and help with client retention. By implementing the Streebo chatbot, businesses can improve their operations by cutting expenses and increasing customer satisfaction.
Streebo chatbots can enhance your online visibility and make your brand more accessible with a customized experience, which will help you grow your clientele and boost sales. They can also lower the overall company expenditure by responding to almost 80% of clients' FAQs.
Key features
- Offers integrated domain intelligence assistance across channels, along with advanced analytics.
- Provides adaptable models of deployment and is pre-trained to be 99% accurate.
- Supports multiple languages.
5. Sendpulse
Launch year: 2015
Sendpulse's visual chatbot creator assists in configuring auto-replies and building sales pipelines on Facebook, Instagram, Telegram, WhatsApp, and Viber. You can create a script for every chatbot and copy flows between messaging apps to automate customer communication. Users can choose the most convenient means of communication with you with the help of Sendpulse’s subscription widget.
Customers need to see the schedule, book consultations, and learn more about your product range. Let the chatbot handle those tasks so that your customer service manager can devote time to bigger issues.
Key features
- Leverage pre-created chatbot flow templates to make a quick start.
- Use bio link websites that are simple to use to interact with your audience.
- Utilize AI in automating your procedures.
6. Zoho Sales IQ
Launch year: 2014
Zoho SalesIQ offers your sales, marketing, and support teams digital customer engagement solutions to interact with each visitor to your site at every stage of the customer journey. This single-platform live chat and analytics solution makes it easy to initiate proactive interaction with customers so you can initiate the right kind of conversation at the right time. With the integration of Zoho SalesIQ, you can integrate in-app chat support and take advantage of all the other benefits of Zoho SalesIQ for your mobile app.
Key features
- Smart engagement tools to rewire your customer experience, and quick and efficient lead capture and qualification
- Effective and timely lead nurturing and customer engagement across channels
- Round-the-clock customer support and analytics for data-driven decisions.
7. TARS
Launch year: 2016
Tars chatbots will help your customers place orders within minutes without standing in lines to talk with your delivery executive. With the tars chatbot, you can enhance customer service through courteous and personalized interaction, which will generate an uptick in total sales.
Key features
- The tars bot supplies orders with a list of food items to choose from, i.e., starters, main courses, desserts, & drinks.
- It increases your earnings by giving you an opportunity to get your message to more individuals.
- It improves your brand reputation within your target market.
8. Botsify
Launch year: 2016
Botsify chatbots can be labeled as a highly productive and profitable SaaS product without necessarily requiring a hefty investment. By implementing. By becoming a white-label partner, Botsify will offer a cloud-hosted platform, a special dashboard with personalized color schemes, free marketing materials, a separate partner portal, your own SMTP, and much more.
Key features
- Botsify chatbots also offer flexible contracts and provide more selling features with low effort.
- Botsify provides a complete chatbot solution that includes sentiment analysis, live chat integration, AI-powered chatbots, and much more.
- Implement sophisticated analytics tools to enhance your chatbot and accomplish your marketing objectives. These tools offer real-time data and insights into client interactions.
9. Chatbot.com
Launch year: August 29, 2017
Chatbot.com uses a data-driven AI chatbot to help users sell and convert. It provides users with immediate assistance through AI-generated replies. There are 4 major steps through which users can roll their chatbots: scan, tune, resolve, and analyze.
Chatbot.com provides users with the ability to try its core features during a 14-day free trial. Placing a chatbot on a website does not involve advanced technical knowledge or coding skills. Copy and paste a short amount of code to integrate the chatbot into a website.
Key features
- Manages all support situations automatically, round the clock. It also adds a chatbot to your website, LiveChat, Messenger, or Slack.
- Boosts engagement and conversions by proactively recommending products to website visitors.
- Maintains consistent client interaction and human-like assistance without growing your workforce.
10. ManyChat
Launch year: 2015
Unleash the potential of chat marketing with ManyChat chatbots. Manychat chatbots use automation to increase sales and conversions on Messenger, WhatsApp, tiktok, and Instagram. When the time is right, meet and interact with clients where they are. Get up to 80% of your leads' phone numbers and email addresses, then automatically enter them into your database.
Key features
- Manychat automates all of your FAQs and guarantees prompt responses at all times.
- This chatbot can be accessed 24/7 and offers services at a tailored price.
- Without spending a lot of money on retargeting advertising efforts, ManyChat chatbot finds interested leads and reengages them.
11. HubSpot Chatbot
Launch year: 2017
HubSpot is an AI-powered customer platform that provides the tools, resources, and connectors you require to connect with your marketing, sales, and customer teams. Focusing on what matters—your customers—HubSpot's integrated platform enables you to grow your business quickly. HubSpot's AI agents are virtual employees that help your team grow by automating prospecting, writing content more quickly, and scaling support.
Key features
- Marketing features: Breeze social media agent, marketing automation, and analytics.
- Sales features: Sales workspace, deal management, and a breeze prospecting agent.
- Service hub features: Omni-channel help desk, breeze customer agent, and customer success workspace.
12. Botpress
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Launch year: 2016
Botpress is an all-in-one platform that builds, deploys, and monitors agentic AI systems. Botpress enables businesses to implement AI agents that provide quantifiable benefits. It provides outcome-driven, transparent, and adaptable agentic systems. Botpress offers a whole suite of tools for creating, implementing, and overseeing intelligent agents that function precisely and dependably.
Key features
- Bring along all of your sources of information.
- Synchronize with your databases and systems automatically.
- Aids in expanding your portfolio of AI development.
13. Flow XO
Launch year: 2016
Flow XO chatbots improve lead generation, customer service, and scheduling while converting leads and maintaining customer satisfaction. Users can connect to over 100+ cloud-based apps, including Google Calendar, Office 365, Salesforce, and Mailchimp, by utilizing Flow XO. FlowXO uses branded bots to qualify leads and automatically responds to 80% of inquiries. It also provides sales funnel optimization.
Key features
- These chatbots sync knowledge bases across platforms and infer intent and sentiment from text responses.
- FlowXO organizes meetings, pre-screens callers, qualifies leads, and streamlines your schedule to help you avoid making pointless calls.
- Improves customer experience by pre-screening consumers before transferring them to live agents, answering basic questions, and providing links to useful resources.
Top 5 restaurant chatbot uses
There are ample ways restaurants use and implement chatbots, from placing online orders and curating a full-course meal to offering loyalty programs. However, the sections below discuss some of the top uses of restaurant chatbots.
1. Signature dish recommendations
Here, a customer and a restaurant chatbot talk about the customer's past experiences and preferences. Based on this information, the chatbot suggests foods and drinks that the customer would enjoy.
2. Promotional messages
Under this, personalized promos, discounts, and special offers can be sent to clients by restaurant chatbots based on their previous orders.
3. Manage table reservations
The chatbot in your restaurant helps customers to easily reserve a table directly. It will automatically verify the availability of the table and provide them with a confirmation. Virtual waiting lists can also be handled by it.
4. Menu assistance
Chatbots can offer information about ingredients and allergens as well as menu item recommendations based on past customer preferences.
5. Staff assistance
Chatbots can connect clients with a live agent when necessary and free up your team to work on more critical duties by answering regular questions.
Real-life restaurants that have a chatbot on their websites
Discussed below are the top 5 restaurants that implemented chatbots.
1. Burger King
The Burger King chatbot, also known as the Burger King digital assistant, helps customers by resolving their order issues and responding to their queries. Although the chatbot provides automated replies to all generalized questions, customers can speak with a human agent when a situation arises or demands it.
Customers who are looking forward to placing an order through the Burger King digital assistant are given an array of options to choose from, depending on their requirements. From tracking the order to complain about wrong orders, food quality, or packing, and for returns and refunds, the Burger King chatbot solves it all.
2. McDonald's
McDonald's launched an AI-powered "Ask Pickle" chatbot in collaboration with Google Cloud to support restaurant operations and help employees. Ask Pickle can understand and respond to natural language-based queries, making it simple for employees to seek rapid assistance during working hours.
Ask Pickle reduces downtime and allows employees to focus more on customer service by providing instant solutions to common operational issues. To refine their training and operational modules, Ask Pickle shares recurring issues in their employees' experiences.
3. Domino's
Domino's has created a far-reaching chatbot platform called Dom through which its customers can order and track orders via channels such as Facebook Messenger, Amazon Alexa, Google Assistant, and SMS.
The "Easy Order" capability lets customers quickly order new orders for their regular or favorite dishes. Customers are also able to find and order from Domino's whole menu through the Facebook Messenger bot without leaving the app at all.
4. Pizza Hut
The Pizza Hut AI chatbot, Hutty, was introduced as an interactive chatbot mascot during March Madness and other major sporting events, acting as a fan engagement tool. It was primarily used on social media (like Twitter/X) and digital campaigns to add personality and interact with sports fans.
Hutty extends that second-screen experience by responding to key plays, offering fun facts, and building on the buzz from opening tip-off until the final buzzer. While Pizza Hut provides the fuel for watch parties, Hutty brings fans together online, so every game becomes more social.
5. Attendant
Attendant is a unique coffee shop that not only offers a wide variety of coffees to select from but also lets its clients choose from an array of associated coffee products such as brewing tools, drinkware, and gift cards.
The chatbot for attendants lets its customers choose the type of service they are looking for. It helps them answer questions related to, namely, tracking orders, providing shipping details, reserving tables, and showcasing menus.
Best practices of restaurant chatbots
With the sole motive of better serving their clients and esteemed customers, some of the best practices that can be followed to ensure a smooth and accurate restaurant chatbot service are discussed below.
1. Deploying on messaging and mobile apps
Offering users an omnichannel experience can increase customer engagement, even though restaurant owners usually see restaurant websites as the first place to implement chatbots.
People use WhatsApp and Messenger for communication these days, so restaurants may find it advantageous to have a bot on these platforms. For example, there are currently 2 billion active users on WhatsApp. Restaurants are able to scale their marketing campaigns as a result.
2. End chat button
It makes logical sense to conclude the conversation once the customer's question has been answered. Users can complete a brief survey on their interactions with chatbots by pressing the end of the chat button. As a result, eateries can identify the chatbot's primary issues and make the necessary improvements.
3. Develop voice bots
The growth of voice search across travel and hospitality domains is attributed to the voice command feature of chatbots used at restaurants. Companies can gain additional exposure and a better user experience through mobile device-optimized content and websites optimized for voice search.
4. Post images to customers
Chatbots can give clients informative texts. Customers might be more comfortable making choices if they can view images of the food and drinks, the atmosphere in the restaurant, and the table where they will be sitting. Therefore, we recommend that restaurants use photographs to complement their content.
Conclusion
With timely, customized, and effective customer service being the top priority in an age where technology continues to evolve, restaurant chatbots are a driving force for business competitiveness. While technology evolves, the restaurant application of chatbots is a business strategy to enhance productivity, customer satisfaction, and business success and not a momentary trend.
